Hammonasset Ford

3.9 out of 5 3.9

Reviews

3.9 out of 5 3.9
40 lifetime reviews.

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  • 5.0 out of 5
    April 22, 2021

    What a great experience buying a new truck from Hammo. Nice and Easy. Got a smoking deal! Highly recommend. Definitely would shop there again.Hope this... review helps

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 1.0 out of 5
    June 5, 2020

    Called for a car question in there service dept. They first asked "Are you a potential Customer?" They took my number and never called me back. Bad... Bad Bad business practice. Tells me a lot about their ethics. Went elsewhere.

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    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
    5 people out of 5 found this review helpful. Did you?
  • November 19, 2015

    I had been looking to replace my 2005 sedan with a new (or newer) car for about a year. I did my research on line and last month finally narrowed my picks... to five different SUV's. After testing the cars and talking to sales consultants in four different dealerships, I had just about decided to keep my car for another year. Then, I went to Hammonasset Ford! There I met James Filley who not only listened to my list of 'must haves' and 'would-likes' but also asked clarifying questions before showing me the car I would soon own - a beautiful Ford Edge! James was so very easy to work with. He is knowledgeable about the Edge and confident in its performance. His calm demeanor, his straight answers, and his concern for meeting my car needs resulted in a stress-free purchase of my new Ford Edge! Thanks, James!

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 1.0 out of 5
    May 14, 2020

    Tried to call and schedule service for my car. All you can get is an answering machine. No one ever returns the call. I scheduled service on-line and specifically... ask for a return call to confirm the appointment. No one ever returns the call. Upon arrival at the scheduled date, ask to speak with the manager to let them know that they have communication issues as the scheduler does not return calls. Manager was argumentative and very unprofessional. Basically refused to service the car due to letting know that the scheduler does not return calls. Long story short - called Branford Ford, spoke with a service writer (Nick) who was happy to see the car the same day and fixed the warrantee issue. A service! Remember you have choices where to bring your car and there are way better choices than Hammonasset Ford. Think of Branford Ford, Whaling City Ford, Saybrook Ford, Dowling Ford, Tasca Ford, Hoffman Ford or others. Even Goodyear, Firestone, Midas, or others are better choices. If they cant provide good service why would you want to buy a car from them?

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    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
    9 people out of 9 found this review helpful. Did you?
  • 5.0 out of 5
    March 17, 2020

    Had a great experience working with Conal. He answered all my questions and got me into a car that was good for me and my family..

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    March 11, 2020

    Exceptional experience buying my new Fiesta. CherylAnn was very knowledgeable and got me into a great car at a great price!! The entire process was very... smooth.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 1 found this review helpful. Did you?
  • 5.0 out of 5
    January 10, 2020

    Great dealership with knowledgable staff. Thank you CherylAnn Wambolt for your guidance, you were so helpful and informative. As my first car purchase,... CherylAnn made the experience so easy. I also want to thank Naveel for the smooth documentation and offering me warranty options that fit my needs. Overall, I had a happy experience at Hammonasset Ford.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 1 found this review helpful. Did you?
  • 5.0 out of 5
    December 23, 2019

    This purchase was mine and my wifes eighth from Hammonasset Ford and wouldnt shop anywhere else. Always a great experience and the staff is friendly and... never pushy. Our salesman Conal Sampson was very professional and knew all the vehicle features. I just cant see shopping anywhere else!

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 1.0 out of 5
    December 18, 2019

    This was by far the worst experience I have ever had purchases anything, the staff is beyond rude and you can't believe a single word that comes out of... their mouths. Not only do they lie, they tried to make me come back after already purchasing a car and give them an extra 200$ for a counting mistake they made, I refused. They did not try to work around my schedule at all, forcing me to have to call out of work multiple times. The whole process from the time I gave my security deposit to picking up the car was around a month and a half.... which is insane! Overall, I will never be returning and would never recommend this dealership to anyone. They are rude jerks who only care about stealing as much money as possible from you. When I picked up my car they provided limited information on how to use it, and they had lost the owner's manual. Absolutely ruined my car buying experience.

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    Does not recommend this dealer
    Shopped for a used car
    Did make a purchase
    7 people out of 7 found this review helpful. Did you?
    Dealer Response

    Sorry about the confusion and the complexity regarding your out of state vehicle purchase. Unfortunately; motor vehicle registration laws, procedures,... requirements and fees differ from state to state. Out of state vehicle registrations can be complicated and time consuming especially when the customer's driver license is issued from a different state from where the vehicle is being registered. Hopefully you received the owner's manual and you are enjoying your 2017 Fusion Hybrid. We wish your 1st time buying experience was more satisfying and thank you for your business.

  • 1.0 out of 5
    September 17, 2018

    I purchased a used 2014 Ford Taurus in 2016. We decided to purchase the car the car was back for front end work 2 times in the first year and 2 sets of... tires.l decided to trade the car in at different dealership on 9/16/18 when they did a Carfax report it came back that the car was in an accident.The sales and finance employees at Hammonasset Ford didn't tell me anything about the car being in an accident never got a Carfax they did rush though the paperwork. Will never buy another car from them.

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    Does not recommend this dealer
    Shopped for a used car
    Did make a purchase
    9 people out of 9 found this review helpful. Did you?
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