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Roy O'Brien Ford

(307 reviews)
Visit Roy O'Brien Ford
Sales hours: 8:30am to 6:00pm
Service hours: 7:30am to 6:00pm
View all hours
Sales Service
Monday 8:30am–7:00pm 7:30am–6:00pm
Tuesday 8:30am–6:00pm 7:30am–6:00pm
Wednesday 8:30am–6:00pm 7:30am–6:00pm
Thursday 8:30am–7:00pm 7:30am–6:00pm
Friday 8:30am–6:00pm 7:30am–6:00pm
Saturday Closed Closed
Sunday Closed Closed
New (586) 486-3936 (586) 486-3936
Used (586) 648-1939 (586) 648-1939
Service (586) 298-3731 (586) 298-3731

Reviews

(307 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Roy O'Brien Ford from DealerRater.

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We worked with Angelo Lafata to order a new Bronco and

We worked with Angelo Lafata to order a new Bronco and the process was straight forward and seamless. We absolutely love our new vehicle!!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Nicole helped me find a car to fit my price range and

Nicole helped me find a car to fit my price range and helped me learn all the new touch screen features I wasn’t used to in my old car. Definitely would recommend going to see her! Thank Nicole!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

It was a smooth purchase of Escape Hybrid from Roy

It was a smooth purchase of Escape Hybrid from Roy O’Brien Ford. Angelo Lafata was helpful and knowledgeable salesperson. Good experience!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Great experience.

Great experience. The process was smooth from start to finish. Angelo Lafata was great to work with again.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Angelo Lafata was once again great to work with on

Angelo Lafata was once again great to work with on purchasing my new 2025 Ford Explorer. This is my third straight vehicle/truck that I purchased from Roy O'Brien Ford in SCS MI and as Angelo Lafata was my sales rep. He is easy to work with utilizes all forms of communications text, email, and phone calls. Which is what I like. Angelo and Roy O'Brien are first class organization. Thank you, Angelo and Roy O'Brien.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Angelo LaFata took care of me long before my truck even

Angelo LaFata took care of me long before my truck even came in. We did everything via the phone and texting since I was out of state during the purchase. He did a great job and I highly recommend him.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

No games or guesswork at Roy O'Brien Ford.

No games or guesswork at Roy O'Brien Ford. F-150 I bought was in pristine condition and exactly how it was described in their internet description. My trade in was valued at a very fair (high!) figure and I could not be happier with the entire process. Thank you Roy O'Brien Ford for making this transaction seamless, comfortable, and pleasant! I WILL BE BACK!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Ben: Thank you for your positive feedback! We are happy you had an A-1 experience at Roy O'Brien Ford and look forward to helping you with any of your future automotive needs! Thank you for Staying on the Right Track to 9 Mile and Mack!

Every staff member I encountered was friendly and

Every staff member I encountered was friendly and knowledgeable. They have the best customer service! Numbers were transparent and I love my new vehicle!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Nic: Thank you for taking the time to leave us your positive feedback and thank you for Staying on the Right Track to 9 Mile and Mack!

Love Roy O’Brien Ford.

Love Roy O’Brien Ford. We buy all of our cars here. Currently have a Mustang, an Edge, and a Bronco. Buying experience is great, service and body shop are top notch. They are very responsive to questions and straight forward with pros and cons of different solutions.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

GMO - Thank you for trusting us with your business! We can not wait to help you when it's time to add another Pony (Bronco or RAPTOR!) to your stable! We'll look forward to the next time you're back, and thank you for Staying on the Right Track to 9 Mile and Mack!

4th generation family business serving Greater Detroit

4th generation family business serving Greater Detroit with amazing service and selection. Everyone I know is happy after finding a vehicle with Roy O'Brien, and so am I! Have been a customer for 20 yrs.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Mrs. White: Thank you for taking the time to leave us your positive feedback and thank you for Staying on the Right Track to 9 Mile and Mack!