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Roy O'Brien Ford

(307 reviews)
Visit Roy O'Brien Ford
Sales hours: 8:30am to 7:00pm
Service hours: 7:30am to 6:00pm
View all hours
Sales Service
Monday 8:30am–7:00pm 7:30am–6:00pm
Tuesday 8:30am–6:00pm 7:30am–6:00pm
Wednesday 8:30am–6:00pm 7:30am–6:00pm
Thursday 8:30am–7:00pm 7:30am–6:00pm
Friday 8:30am–6:00pm 7:30am–6:00pm
Saturday Closed Closed
Sunday Closed Closed
New (586) 486-3936 (586) 486-3936
Used (586) 648-1939 (586) 648-1939
Service (586) 298-3731 (586) 298-3731

Reviews

(307 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Roy O'Brien Ford from DealerRater.

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Elizabeth Corona

Have been buying Fords from Roy O"Brien for years. We Love their service and attention to detail! We love dealing with Ted Roney. He is not just a dealer, but our friend.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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shirl batche

NEEDED MORE HELP IN EXPLAINING VEHICLE'S INTERIOR DETAILS.

Rating breakdown (out of 5):
  • Customer service
  • Buying process 4.0
  • Quality of repair
  • Overall facilities 4.0
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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New Cars From Ted

I have been buying new cars from Ted Roney for years. He provides first rate service and makes the entire buying process very easy. Thanks Ted.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Great customer service!

Nicole Ekmeian was awesome! She is a very positive up beat girl that made me comfortable during the whole process! Always answered my questions very quickly and accurately!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Super Dealership, Super Staff

My experience at Roy O'Brien Ford was extremely pleasant! Our salesperson, Rich Christina, was super. He gave much attention to detail during our lease purchase and we are extremely happy with the vehicle! Would recommend them anywhere, anytime for a new/used car purchase or lease. Made the process much smoother than I expected. We will definitely be back! Thanks again!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did not make a purchase
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Best salesman ever!!! Loren Holmes

We stopped in to just look at cars. Loren our salesman was so awesome! We did not feel pressured at all. Loren took great care of us and we had the ford escape the next day. Loren went over everything in the car. He even synced up our phones for us. The customer service from t h e time we walked in was just amazing. We will always come back for Loren when we need a new car. I never knew purchasing a car could be so easy.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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roy obrien ford

always excellent-Jerry F is great. The process is great for busy schedules. Everyone is nice and they consider your individual needs for a car.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Roy O'Brien Inc

Our experience at Roy O'Brien Ford was a very refreshing experience. Our salesperson, Alex Apess was very helpful and easy to understand what was included in our deal. He was very helpful with finding the exact vehicle that we had in mind for our needs. He was very friendly and easy to talk to. He always made himself available to us whenever we called with questions. When we came in to pick up our new vehicle, Alex went through every aspect of the vehicle including setting up the Sync system for us. Thank you Alex and Roy O'Brien Ford.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Roy Obrien Ford. Loren Holmes

Go see Loren Holmes @ Roy Obrien Ford to lease or buy. He makes the whole process so easy!! Ask for Loren!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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John Noel, Pres. A-1 Roofing and Siding,Inc

I love my new 2016 F150, what a machine-computer on wheels. Joe P. was wonderful and attentive, Hard to belive he is a "salesman. Once WE figured out what I wanted as I have not bought a new truck in 15 years ( my 2001 F250 with 325000 miles) is still running great Joe found what I wanted (needed) in 3 minutes. This is like the 5th truck I have got from them and several cars to friends. I would recomend Joe P. at Roy O'brian to not anyone but EVERYONE !!!!!!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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