Reviews
Write a reviewVehicle wouldn?
Vehicle wouldn?t start. Also got oil change. New battery installed and electronics reprogrammed. Fixed fast and correct
Vehicle wouldn?
Vehicle wouldn?t start. Also got oil change. New battery installed and electronics reprogrammed. Fixed fast and correct
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you Arno for your 5 star review. Glad that we could be of service to you. Thank you again
We didn't buy our vehicles here, but you can be sure that
We didn't buy our vehicles here, but you can be sure that we most likely will when we are ready. My comment is based on their OUTSTANDING service dept!!! - We have tried 2 other GM certified service Depts in this area and Banks blows them away. They even told me that I had 2 free oil changes coming. The other 2 service depts made me pay for them. It's one thing to have a good buying experience but a good service dept is what you'll be dealing with for months/years after the buy. Highly recommend them.
We didn't buy our vehicles here, but you can be sure that
We didn't buy our vehicles here, but you can be sure that we most likely will when we are ready. My comment is based on their OUTSTANDING service dept!!! - We have tried 2 other GM certified service Depts in this area and Banks blows them away. They even told me that I had 2 free oil changes coming. The other 2 service depts made me pay for them. It's one thing to have a good buying experience but a good service dept is what you'll be dealing with for months/years after the buy. Highly recommend them.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
HI Nancy! We are so happy to hear you had such a wonderful experience with our service department at our dealership! Thank you so much for all your kind words and this wonderful review. We truly appreciate your business and support! - Meranda | BDC Manager
Buyer beware
I called them asking if a car was still available. They said it was I asked if there was anything wrong with it giving it was used and a trade in. He told me there was nothing wrong. I then took a drive to look at the car. It appeard to be in good shape, however when I started the car there was a check engine light as well as the tire pressure system warning light on. I ask about the lights an the sale person Tom Huff said he did not know. I asked if they can put it on their computer to check the code? He told me they did not have time. This would have only taken five minutes to do. I then drove it down the street and could immediately tell the brakes were so worn that it was dangerous to continue to drive it. I asked him about it and he told me it was used so there might be a few things wrong. He then assure me that it was an as is sale any how. None of which was ever mentioned on the phone when I spoke with him. His only concerns were how would I be paying and to make sure I asked for him because he works on a hundred percent commission. At best I would say this dealership is dishonest. Buyer beware. I don't know about you but I work hard for my money and will not be giving it to anyone who do not even care enought to consider not only a potential customers safety but the safety of others on the road as well. As well as I am sure they did not take it in trade and not go over the car prior to making whom ever a trade in offer.
Buyer beware
I called them asking if a car was still available. They said it was I asked if there was anything wrong with it giving it was used and a trade in. He told me there was nothing wrong. I then took a drive to look at the car. It appeard to be in good shape, however when I started the car there was a check engine light as well as the tire pressure system warning light on. I ask about the lights an the sale person Tom Huff said he did not know. I asked if they can put it on their computer to check the code? He told me they did not have time. This would have only taken five minutes to do. I then drove it down the street and could immediately tell the brakes were so worn that it was dangerous to continue to drive it. I asked him about it and he told me it was used so there might be a few things wrong. He then assure me that it was an as is sale any how. None of which was ever mentioned on the phone when I spoke with him. His only concerns were how would I be paying and to make sure I asked for him because he works on a hundred percent commission. At best I would say this dealership is dishonest. Buyer beware. I don't know about you but I work hard for my money and will not be giving it to anyone who do not even care enought to consider not only a potential customers safety but the safety of others on the road as well. As well as I am sure they did not take it in trade and not go over the car prior to making whom ever a trade in offer.
- Customer service 1.0
- Buying process 1.0
- Quality of repair 1.0
- Overall facilities 1.0
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
Hi Ben! We are very sorry to hear about your experience with our sales department but we appreciate your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. We want to make things right so please feel free to contact us or our Sales Department Manager at (330) 847-0586 to discuss your concerns, as your satisfaction is of utmost importance to us! We look forward to your call. -Sadie: BDC Manager
2023 Equinox
My experience was as expected with Banks Chevrolet. They always do a good job with their customers.
2023 Equinox
My experience was as expected with Banks Chevrolet. They always do a good job with their customers.
- Customer service 5.0
- Buying process 4.0
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi Robert! Thank you for taking the time to share your positive experience and for the high star rating. We sincerely value your business and look forward to your next visit. Have a great day! -Sadie: BDC Manager
Best of the best
These guys are the best ever. They even came and picked my car up and delivered it to home after they took are of what needed done. I love this team. They are like family. I trust all of my vehicles to them. I'm very busy and they always accommodate me agenda.
Best of the best
These guys are the best ever. They even came and picked my car up and delivered it to home after they took are of what needed done. I love this team. They are like family. I trust all of my vehicles to them. I'm very busy and they always accommodate me agenda.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi Linda! Thank you so much for sharing such kind words about your recent visit with us. You have made our day! We sincerely value your business and look forward to your next visit. Have a wonderful day! -Sadie: BDC Manager
Tahoe
Excellent salesman,honest with integrity ..clean facilities
Tahoe
Excellent salesman,honest with integrity ..clean facilities
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi John! Thank you for taking the time to share your positive experience with us and for the 5 star rating. We sincerely value your business and look forward to your next visit. Have a great day! -Sadie: BDC Manager
RB Banks Chevrolet
Very easy process of buying a car. Super friendly and knowledgeable staff.
RB Banks Chevrolet
Very easy process of buying a car. Super friendly and knowledgeable staff.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi Cynthia! Thank you for taking the time to share your positive experience with us and for the 5 star rating. We sincerely value your business and look forward to your next visit. Have a great day! -Sadie: BDC Manager
Great service as usual!
Great dealer! Great service! Always accommodating and friendly.
Great service as usual!
Great dealer! Great service! Always accommodating and friendly.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
HI David! Thank you for taking the time to share your positive experience and for the 5 star rating. We sincerely value your business and look forward to your next visit. Have a great day! -Sadie: BDC Manager
Great to be apart of your business. Thank you for finding...
Great to be apart of your business. Thank you for finding my important with your company always great work with you guys. Keep me posted.
Great to be apart of your business. Thank you for finding...
Great to be apart of your business. Thank you for finding my important with your company always great work with you guys. Keep me posted.
- Customer service 4.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Great Dealership
Today we had the pleasure of picking up our new 2021 Chevy Trax from R. D. Banks Chevrolet. Our salesperson, Tom Huff, is truly a pleasure to work with. This was not our first purchase through Tom. The entire dealership is great to work with. Tom is greatly appreciated. Ken Conklin
Great Dealership
Today we had the pleasure of picking up our new 2021 Chevy Trax from R. D. Banks Chevrolet. Our salesperson, Tom Huff, is truly a pleasure to work with. This was not our first purchase through Tom. The entire dealership is great to work with. Tom is greatly appreciated. Ken Conklin
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hello Kenneth, thank you so much for taking the time to share your positive experience at our dealership and with your salesman, Tom. We truly appreciate your support and business. If you have any questions, please feel free to reach out to us. We're always happy to help! -Sadie: Customer Care Manager