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Spitzer Chevrolet Northfield

(808 reviews)
Visit Spitzer Chevrolet Northfield
Sales hours: 9:00am to 8:00pm
Service hours: 7:30am to 6:00pm
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Sales Service
Monday 9:00am–8:00pm 7:30am–6:00pm
Tuesday 9:00am–6:00pm 7:30am–6:00pm
Wednesday 9:00am–6:00pm 7:30am–6:00pm
Thursday 9:00am–8:00pm 7:30am–6:00pm
Friday 9:00am–6:00pm 7:30am–6:00pm
Saturday 9:00am–6:00pm 8:00am–2:00pm
Sunday Closed Closed
2024 consumer dealer award
View 3 awards
2024 consumer dealer award 2023 consumer dealer award 2022 consumer dealer award

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New (888) 834-1350 (888) 834-1350
Used (888) 464-8927 (888) 464-8927
Service (888) 547-6939 (888) 547-6939

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About our dealership

This seller has been on Cars.com since October 2024.
At Spitzer we're making car buying fun and fast! It's so easy to buy at Spitzer because you only pay for what you need; our salespeople are paid on volume and customer satisfaction so you know you'll never overpay. Plus we'll buy your car from you regardless of how much you owe and even if you don't buy from us. There's always a Spitzer location near you! Hurry in today!
Saving You More Since 1904!

Service center

Phone number (888) 547-6939

Service hours

Monday
7:30am–6:00pm
Tuesday
7:30am–6:00pm
Wednesday
7:30am–6:00pm
Thursday
7:30am–6:00pm
Friday
7:30am–6:00pm
Saturday
8:00am–2:00pm
Sunday
Closed

Meet our employees

Reviews

(808 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Spitzer Chevrolet Northfield from DealerRater.

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I recently had to replace my college-aged son's car and

I recently had to replace my college-aged son's car and ended up at Spitzer Chevy in Northfield. We had a specific year, model, and price range in mind, and looked at a few vehicles. One of the options was a 2017 Chevy with 88,000+ miles, priced at over $10,000. Due to the poor condition of my son's current car and his impending return to school, I felt pressure to act quickly. That urgency unfortunately clouded my judgment. We visited the dealership just before closing on a Saturday. While waiting for our trade-in to be evaluated, we overheard a high-pressure interaction between another customer and their sales rep. The GM told the couple that if they didn’t buy the car they were considering in the next 15 minutes, he was going to send it to auction. It was an extremely aggressive, uncomfortable tactic—and frankly should’ve been my first warning sign. When we received our quote, it included two add-on “security packages” totaling $1,300—neither of which we asked for. I left to discuss the situation with my wife, who was concerned about the high mileage, the price, and minor body damage. The next morning, I called our sales rep, Jacob, and made an offer $1,000 below the quote, asking them to remove the unnecessary add-ons. He said they’d remove the add-ons, but refused to negotiate on price at all. They showed no interest in working with us. Against my better judgment, and driven by safety concerns for my son, I went through with the purchase. That’s when I had to deal with the finance manager, Wally—who was rude, dismissive, and clearly more interested in upselling than helping. Despite my excellent credit score (825+), he initially offered me a loan with an inflated interest rate—because he stood to gain a kickback from the lender. Only after I pushed back did he reluctantly lower it, treating it like he was doing me a personal favor. He rushed through the paperwork, didn’t explain anything, and acted as if I was wasting his time. After the purchase, Jacob called to check in. I told him I was experiencing major buyer’s remorse and felt taken advantage of. I asked to speak with a manager. He said he’d pass along my concerns—but no one ever called. A week later, Jacob followed up again. I told him I was still unhappy and disappointed that no one had reached out. Again, he promised to relay the message. Again, no response. Looking back, the GM’s aggressive behavior, the unnecessary add-ons, the refusal to negotiate, the manipulative financing tactics, and the complete lack of post-sale support all point to one thing: this dealership does not care about its customers—only making a sale. I pride myself on being a careful consumer, but I let urgency and emotion cloud my judgment. I ended up with a car that wasn’t worth the price, from a dealership that treated me with indifference. Please learn from my experience: Avoid Spitzer Chevy in Northfield. If you value honesty, transparency, and customer service, look elsewhere.

I recently had to replace my college-aged son's car and

I recently had to replace my college-aged son's car and ended up at Spitzer Chevy in Northfield. We had a specific year, model, and price range in mind, and looked at a few vehicles. One of the options was a 2017 Chevy with 88,000+ miles, priced at over $10,000. Due to the poor condition of my son's current car and his impending return to school, I felt pressure to act quickly. That urgency unfortunately clouded my judgment. We visited the dealership just before closing on a Saturday. While waiting for our trade-in to be evaluated, we overheard a high-pressure interaction between another customer and their sales rep. The GM told the couple that if they didn’t buy the car they were considering in the next 15 minutes, he was going to send it to auction. It was an extremely aggressive, uncomfortable tactic—and frankly should’ve been my first warning sign. When we received our quote, it included two add-on “security packages” totaling $1,300—neither of which we asked for. I left to discuss the situation with my wife, who was concerned about the high mileage, the price, and minor body damage. The next morning, I called our sales rep, Jacob, and made an offer $1,000 below the quote, asking them to remove the unnecessary add-ons. He said they’d remove the add-ons, but refused to negotiate on price at all. They showed no interest in working with us. Against my better judgment, and driven by safety concerns for my son, I went through with the purchase. That’s when I had to deal with the finance manager, Wally—who was rude, dismissive, and clearly more interested in upselling than helping. Despite my excellent credit score (825+), he initially offered me a loan with an inflated interest rate—because he stood to gain a kickback from the lender. Only after I pushed back did he reluctantly lower it, treating it like he was doing me a personal favor. He rushed through the paperwork, didn’t explain anything, and acted as if I was wasting his time. After the purchase, Jacob called to check in. I told him I was experiencing major buyer’s remorse and felt taken advantage of. I asked to speak with a manager. He said he’d pass along my concerns—but no one ever called. A week later, Jacob followed up again. I told him I was still unhappy and disappointed that no one had reached out. Again, he promised to relay the message. Again, no response. Looking back, the GM’s aggressive behavior, the unnecessary add-ons, the refusal to negotiate, the manipulative financing tactics, and the complete lack of post-sale support all point to one thing: this dealership does not care about its customers—only making a sale. I pride myself on being a careful consumer, but I let urgency and emotion cloud my judgment. I ended up with a car that wasn’t worth the price, from a dealership that treated me with indifference. Please learn from my experience: Avoid Spitzer Chevy in Northfield. If you value honesty, transparency, and customer service, look elsewhere.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
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Great people and very professional.

Great people and very professional. Quick and easy with fair pricing. I would suggest friends and family to check them out

Great people and very professional.

Great people and very professional. Quick and easy with fair pricing. I would suggest friends and family to check them out

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Michael, thank you for your excellent review! We are happy to hear that our team provided you with a smooth and efficient experience. We hope for an opportunity to work with you again. Take care!

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Carmin was the best and most knowledgeable person I've

Carmin was the best and most knowledgeable person I've ever worked for. She's the bees knees!

Carmin was the best and most knowledgeable person I've

Carmin was the best and most knowledgeable person I've ever worked for. She's the bees knees!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for leaving Carmin this wonderful review! She will be honored to hear of your very kind words and to know that you deeply valued her assistance. We wish you safe travels! If there is ever anything more that she and the team may help you with, please do not hesitate to give us a call.

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Our sales associate actually listened to us and answered

Our sales associate actually listened to us and answered all of our question's without steering us down a road that we did not want to go down.

Our sales associate actually listened to us and answered

Our sales associate actually listened to us and answered all of our question's without steering us down a road that we did not want to go down.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Patrick, thank you for your wonderful review! We work extremely hard to ensure our guests are satisfied with their experience, and we are glad that our team took great care of you. It is our pleasure to assist you in any way possible. Please do not hesitate to give us a call if you ever have any further questions or concerns.

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Purchasing new tires was great with Alec Dadas help.

Purchasing new tires was great with Alec Dadas help. He gave me information on a few options for my truck and that helped me out a lot.

Purchasing new tires was great with Alec Dadas help.

Purchasing new tires was great with Alec Dadas help. He gave me information on a few options for my truck and that helped me out a lot.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Randy, thank you for sharing your positive experience with us. We are glad that Alec was both helpful and informative. Please drive safely, and do not hesitate to reach out if we may ever be of further service to you.

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Jeffery Steele at Spitzer Northfield got me in right away

Jeffery Steele at Spitzer Northfield got me in right away and explained what needed to be done I’m very appreciative that he took the time to fix this in such a short time I will be bringing my Buick back there Can’t thank him enough

Jeffery Steele at Spitzer Northfield got me in right away

Jeffery Steele at Spitzer Northfield got me in right away and explained what needed to be done I’m very appreciative that he took the time to fix this in such a short time I will be bringing my Buick back there Can’t thank him enough

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Thank you for your wonderful review! We are glad that Jeffrey was both helpful and informative. It is our pleasure to serve you and your automotive needs in any way possible. Please do not hesitate to give us a call if you ever have any further questions or concerns.

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Jordan Ergang was helpful and way to work with during the

Jordan Ergang was helpful and way to work with during the process of finding a vehicle.

Jordan Ergang was helpful and way to work with during the

Jordan Ergang was helpful and way to work with during the process of finding a vehicle.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for your wonderful review! We are delighted that Jordan provided you with the A+ service that you deserve. We greatly appreciate the opportunity to work with you. On behalf of the entire team- congratulations on your new vehicle!

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Christopher shoulders was a very helpful and Very

Christopher shoulders was a very helpful and Very friendly good service. He answered all our questions and was very willing to show and explain all that we needed to know. The process was very Pleasant

Christopher shoulders was a very helpful and Very

Christopher shoulders was a very helpful and Very friendly good service. He answered all our questions and was very willing to show and explain all that we needed to know. The process was very Pleasant

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thank you for taking the time to leave us this positive review! We are happy to hear that Christopher took exceptional care of you throughout your visit. It is our pleasure to assist you in any way possible. Please do not hesitate to give us a call if you ever have any further questions or concerns.

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Recently purchased a 2023 Toyota 4Runner at Spitzer

Recently purchased a 2023 Toyota 4Runner at Spitzer Chevrolet in Northfield Ohio with the help of Carmin Citraro. She was patient, professional and very accommodating and worked to get us the deal we were happy with. Thanks Carmin for all your help.

Recently purchased a 2023 Toyota 4Runner at Spitzer

Recently purchased a 2023 Toyota 4Runner at Spitzer Chevrolet in Northfield Ohio with the help of Carmin Citraro. She was patient, professional and very accommodating and worked to get us the deal we were happy with. Thanks Carmin for all your help.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
Worked with:
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Dealer response

Thank you for your positive review! We are so glad that Carmin was both kind and helpful throughout your visit. Your satisfaction means so much to us. On behalf of the entire team- congratulations on your new vehicle!

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Best car buying experience.

Best car buying experience. Jon DiFranco and his team were amazing. They all helped to get the vehicle that I wanted. I love my 2022 Trax! I would highly recommend buying from Spitzer Chevrolet Northfield

Best car buying experience.

Best car buying experience. Jon DiFranco and his team were amazing. They all helped to get the vehicle that I wanted. I love my 2022 Trax! I would highly recommend buying from Spitzer Chevrolet Northfield

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Kimberly, We are so glad that Jon could get you into a vehicle that you love- while providing you with a 5-star experience. Your kind recommendation means so much to us. Wishing you the safest of travels in your new Chevy Trax until we meet again!

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