Reviews
Quick to check you in and out and comfortable location as
Quick to check you in and out and comfortable location as well. Will continue to come to Ganley.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Kara, Thanks. We appreciate the 5 stars! BJ Holmes GM
Service recall on 2017 Dodge Journey
Took my vehicle in for a recall that Ganley let me schedule. Dropped my vehicle off after 9 am. Called at one to see if recall was completed. Received a text that my vehicle was completed and ready for pick up. Went to Ganley, part was not replaced because it was out of stock! Why did Ganley let me schedule and waste my husband?s time following me and taking me to pick up my car when nothing was completed? The inside of my car was dirty! I?ve never dealt with Aurora Ganley and am disappointed! The service department didn?t know where my car was.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 3.0
- Does not recommend this dealer
- Came in for service or repair
- Did not make a purchase
Cheryl, I'm sorry to hear about your disappointing service and will be reviewing with the Service Director to ensure we get clarity on the recall. Also, if you like, we're happy to clean up anything left dirty by our team. I'll reach out when I have more info. BJ Holmes General Manager
Excellent service
Awesome service, felt taken care of, will return again
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Wayne, Thanks for the 5 stars. We appreciate it. BJ Holmes GM
Great service
I drive from Mentor out to Aurora because I am so happy with the dealership and the service department. Everyone has always been professional and friendly. I am a very satisfied customer!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Denise, I'm glad to hear our team makes it worth the drive. BJ Holmes GM
My experience at Ken Ganley Chrysler of Aurora.
My 2nd purchase from this salesman Don Hall and dealership. Exceptional customer service and employees. The staff go above and beyond to ensure Customer satisfaction and quality service.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Pamela, Thank you, thank you. We appreciate you. BJ Holmes GM
Jeep grand cherokee
Nikki was very pleasant to deal with and the tech fixed the issue with our vehicle in a timely manner. Thanks guys
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Christopher, Thanks for letting us know. We appreciate the review, BJ Holmes General Manager
Don Hull was a pleasant and knowledgeable salesman.
Don Hull was a pleasant and knowledgeable salesman. The dealership was under expansion-renovation so the ambiance was lacking.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Mike, We appreciate your patience with our remodel. BJ Holmes GM
2023 Jeep Unlimited
Dan helped us craft the best deal on our new jeep wrangler sport unlimited and helped get the best deal on our 2016 Rubicon trade in
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Simon, I'm glad to hear when we make it happen. Thanks. BJ Holmes GM
Dan Katz did a great job!
Dan Katz did a great job! Very quick, thorough and professional. Love my new Jeep! Thank you
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thanks for the kind words and review. We appreciate it.
Awful dealership
Sold me a brand new vehicle that had numerous problems. They essentially refused to fix the problems (the manager will problem comment on this and arrogantly say otherwise), but when I call having issues with my new vehicle and I am told it is user error, that is a problem. When I then bring it in for service and leave with none of the issues fixed, that is a bigger problem. When I take the vehicle to another dealership to fix the problem and they listen to all my concerns and fix everything, you realize just how big of a problem Ganely actually is. Please avoid this dealership at all costs.
- Customer service 1.0
- Buying process 1.0
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
- Did make a purchase
Erik, I'm glad to hear your Wi-Fi/UConnect/Audio-visual issues are resolved. It's also good to hear you feel Clinton was a great sales consultant as you stated in your other review. As I said in our phone call, I apologize that our look at your Pacifica didn't resolve all the issues as we were unaware of all due to the communication errors that were made. BJ Holmes General Manager