Ken Ganley Chrysler Dodge Jeep Ram Aurora

Went in for oil change and tire rotation. Work was completed and I drove off. After a very short time, I heard a noise not heard prior. Called Matt Collura, he got me right back in and on the lift. Turns out a bracket behind the rotor that holds the caliper on was rotted. They had the part and in a half hour I was driving home. Great service department.

Went in to get a new car, Don Hull was awesome. Since it was close to closing I took car for test ride, they checked my credit and took my info, sent me home with new car and went back the next day to sign paperwork. Don explained and showed me all I needed to know about new car. Even followed me to old dealership to turn in my old leased car. Would highly recommend!!!

My wife lost her ring in her car and we could not find it anywhere. The service dept took us in right away even though they were busy. They had to remove the seats from the Jeep Grand Cherokee but ended up finding it!! Can’t thank them enough!!

Took my car in to find out if it needed struts on a 2016 Jeep Cherokee with 42000 miles. The service person wanted $120 just to tell me what was wrong. He said he needed to do a diagnostic review and needed to pay for the time. He was the worst person. Not friendly. I left and took it to a repair shop where they reviewed the problem, fixed the car and I was on my way. Hard to believe that a car with 42,000 miles should have new struts.

We’ve had our 2014 Jeep Grand Cherokee in for service and the service is excellent. We get a phone call prior to the work performed, we’re given a price and when we pick it up, there’s never a difference!

Never thought i would actually own a ram well the staff here made that happen and.... always getting compliments on how nice the truck is

Josh was very friendly and answered all of my questions which made it easy to get the exact jeep that fit me. First time leasing from them and will definitely come back.

I have had several very negative experiences with the OTHER Ganley dealership (Bedford). After those experiences I started using Ganley Aurora . The staff there is amazing, kind, and will go out of their way to help you with any issue you may have. The service department is amazing. I had an issue with work performed at Bedford, and their service department was unwilling to try to accommodate my limited time schedule by making a simple phone call. So I called Aroura, and within 5 minutes, Tina reached out to the waterproofing guy and scheduled my repair. All it took was a sme phone call to the repairman, and the girl at Bedford refused to even try to reach out to him. She was downright rude and unaacommodating. That has happened to me twice at that location. I also needed a key programmed that I purchased from Amazon, and they refused to do that as well. Again, onecall to Aroura, and their amazing service department was willing to accommodate! THANK YOU, TINA and ASSOCIATES!!

Josh Gowing went above and beyond for us! He took the frustration out of buying a car and made it a fantastic experience! I love my car and we are truly grateful to him and all of his hard work! Ask for Josh Gowing at Ganley of Aurora. He treats you like family!

HORRIBLE Purchased a certified pre owned vehicle and it was less than that. Had the vehicle for 3 months and have had it in3 times for service. I was sold an unsafe vehicle. I had to personally show the service manager and general manager the noise in which needed to be addressed because they stated they didn’t hear it. After the first time in the shop, I find out after market parts were used. I have been inconvenienced by constantly having to take my vehicle in. I keep getting the obligatory “sorry” from BJ the general manager and Ken Ganley. This location was only about a sale, not properly handling the certification process of this vehicle or being customer friendly. Please save yourself the time and go elsewhere for your used vehicles