Reviews
Excellent!
John and the team at Ganley of Aurora are fantastic! Very helpful and found the right car for us. We will be going back there for any of car needs. Highly recommended!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Great Experience
After dealing with some unsavory dealers near the Chicago area I saw the Dodge Van I was looking for online at Ganley Chrysler Dodge Jeep Ram of Aurora. I called and spoke to Don Hull over the phone and I asked him to give me his honest opinion of the van. He went and looked at it and told me it was in very good shape and clean. He said the van had new tires and alignment even though that fact wasn't listed on the website. I agreed to buy the vehicle and took a bus to Cleveland. Don arranged for my pickup from the terminal and I met him at the dealership. The van was in pristine condition and Don even fueled it up so I could head straight back to Illinois. Don took exceptional care of me and even asked that I call him to make sure I made it home safe. Great man, fine dealership. I would buy from them again.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Great experience
Had a great experience. Highly recommend this dealership to anyone looking for a car. John Beaver was great to work with and very helpful. Thanks John!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Bad dealership
I currently turned in my lease for my third truck through ganley chrysler aurora. I was told during the deal for my new truck that my old truck would be bought out and sent to auction because it was in an accident and people want to see the carfax. After signing for the new truck I get a bill for the old truck from the bank I leased through for $1000 because the dealership lied to me and actually grounded the lease and turned it back in to them and they charged me $600 for scratches IN the bed of the truck. The other $400 came from a termination fee that the dealership never told me about when signing the lease or mentioned as a reminder while signing the new lease. They were also pushing to have me sign for a truck that was not even on their lot or able to show me pictures of. I feel like they told me what I wanted to here so I would sign papers on a new truck. I contacted them for them to only tell me sorry and that they can't do anything about it now and they would "take care of me on the next truck". I will never go back to this dealership again and I would recommend anyone else to go to a different dealer. If you do go there MAKE sure you get everything they say in writing and signed by them. They will tell you anything to get a sale so beware!
- Customer service 1.0
- Buying process 1.0
- Quality of repair 1.0
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
- Did make a purchase
Turning in (grounding) a lease vehicle and trading it in are two different processes that our team does on a daily basis. When we discuss the differences with customers, we're careful to explain the possibilities of wear & tear charges and the existence of any disposition fees that can occur with turning in a vehicle. We do this every time to prevent the situation you're describing as it's not what we want to see anyone experience. Please call so I can look into your particular situation. BJ Holmes General Manager
Great service and are willing to work with you
Mr. John Beaver was super helpful, nice and courteous, he let us take a longer test drive, told the truth and gave us an honest answer when we asked the hard questions. Everyone else there was super nice as well, and the process didn't take as long as other dealerships did. I had my first real car buying experience here, and truthfully, it was so nice. I would recommend them in a heartbeat! :)
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Awesome as usual
This is the 19th Chrysler/Jeep vehicle we've purchased with Don Hull over 30 years living in Northeastern Ohio. We keep coming back for Don's outstanding service and friendship.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
A great sales person , Don Hull, as well as the service depa
Terrific dealership sales, Don Hull and service dept too always there when I needed them. Never turned me away for the silliest questions . Ask for Don Hull he will get you the car you want.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
New Jeep purchase
Don Hull did a great job and was very thorough with the process . I would recommend him and the dealership to others in the market
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
John Beaver
Never purchased a vehicle from this dealership. That is until now and John Beaver made it happen. Time will tell how the Jeep Cherokee holds up but I certainly love it now thanks to the miracle team of workers. I would consider coming back for a future vehicle.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Knowledgeable Sales Person
Worked with John Beaver. Made the process easy and smooth. look forward to working with him on a car for my daughter next! Made the process fast and painless.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase