Mark Thomas Ford, Inc.

(4.9) 100 reviews

Dealer on Cars.com since February 2012

Currently in stock!

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New Used Service

Today's Hours

Sales 9:00 AM - 4:00 PM
Service 7:00 AM - 2:30 PM
Mon 9:00 AM - 8:00 PM
Tue 9:00 AM - 6:00 PM
Wed 9:00 AM - 6:00 PM
Thu 9:00 AM - 8:00 PM
Fri 9:00 AM - 6:00 PM
Sat 9:00 AM - 4:00 PM
Sun Closed
Mon 7:00 AM - 5:30 PM
Tue 7:00 AM - 5:30 PM
Wed 7:00 AM - 5:30 PM
Thu 7:00 AM - 5:30 PM
Fri 7:00 AM - 5:30 PM
Sat 7:00 AM - 2:30 PM
Sun Closed

Reviews

4.9
100 lifetime reviews.
  • Friendly, helpful, knowledgeable, pleasant

    Purchased a used Ford truck in 2006 at Mark Thomas Ford and the process was smooth. Needing a new vehicle and liking the reliability and excellent qua

    ...

    lity of Ford vehicles, we decided to look at an Escape. Mark Thomas Ford has a nice selection on the lot to look at and also offered to have an Escape brought to the dealership if there was nothing that we liked. The Sales associate, Jason, was extremely helpful, knowledgeable, friendly, informative, and easy to talk to. We traded in the old truck without difficulty. Mr Ayers, in finance, was extremely happy, helpful, pleasant to talk with, and didn't mind explaining and showing us different payment options. We never felt pressured or rushed.

    Customer Service
    Not Applicable
    Quality of Repair
    Overall Facilities
    Buying Process
    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

  • Recall repair

    I feel the most important thing to me is finding a dealer that I can trust and I feel like I can trust Mark Thomas Ford J

    Customer Service
    Quality of Repair
    Overall Facilities
    Not Applicable
    Buying Process
    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

  • oil change and tire rotation

    I bought my tire there so I am supposed to get free tire rotation. Every time I go in I remind the service department that I am entitled to the free

    ...

    tire rotation. When my service is complete I need to have the bill adjusted because I am always charged for the tire rotation. This seems pretty easy to fix but it has happened every time I have had these tires rotated (4 times).

    Customer Service
    Quality of Repair
    Overall Facilities
    Buying Process
    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

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Service & Repair

Service Reviews

4.9

15 lifetime reviews of the Service Department.

  • Recall repair

    I feel the most important thing to me is finding a dealer that I can trust and I feel like I can trust Mark Thomas Ford J

    Customer Service
    Quality of Repair
    Overall Facilities
    Not Applicable
    Buying Process
    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

  • oil change and tire rotation

    I bought my tire there so I am supposed to get free tire rotation. Every time I go in I remind the service department that I am entitled to the free

    ...

    tire rotation. When my service is complete I need to have the bill adjusted because I am always charged for the tire rotation. This seems pretty easy to fix but it has happened every time I have had these tires rotated (4 times).

    Customer Service
    Quality of Repair
    Overall Facilities
    Buying Process
    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

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Service Pricing

    Oil, Filter Change

    $29.95 and up*

    Tire Rotation

    $15.95 and up*

    New Battery

    $99.95 and up*

See All Service & Price Information

RepairPal Certification

  • Warranty - At least a 12,000-mile / 12-month warranty on parts and labor.
  • Price - Fair prices, measured by comparing them to the RepairPal Price Estimator.
  • Technician Quality - Technicians and advisors are properly trained, retained, and certified for quality.
  • Customer Satisfaction - A verified collection of valid online dealer reviews to demonstrate exceptional service quality.

About Our Dealership

Dealer on Cars.com since February 2012

Mark Thomas Ford's highly trained sales staff has earned a credible reputation with their 14 years of service and commitment. Our goal at Mark Thomas Ford is to make sure that each of our customers receives the quality service that we have built our name on. We offer a very extensive inventory available at highly competitive prices. However, Mark Thomas Ford's support does not end after the initial sale has taken place. We take pride in keeping your car in the same condition in which it rolled off the showroom floor. You do not have to take our word for it; we let our sales, service, and parts speak for themselves.

"The only deal we can't beat is the one we don't see!"
Mark Thomas Ford, Inc.
3098 OH-5 Cortland, OH 44410
New (330) 282-8216
Used (330) 282-8215
Service (330) 282-8219
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