Skip to main content

Mark Thomas Ford, Inc.

(326 reviews)
Visit Mark Thomas Ford, Inc.
Sales hours: 9:00am to 6:00pm
Service hours: 7:00am to 5:30pm
View all hours
Sales Service
Monday 9:00am–8:00pm 7:00am–5:30pm
Tuesday 9:00am–6:00pm 7:00am–5:30pm
Wednesday 9:00am–6:00pm 7:00am–5:30pm
Thursday 9:00am–8:00pm 7:00am–5:30pm
Friday 9:00am–6:00pm 7:00am–5:30pm
Saturday 9:00am–4:00pm 7:00am–2:30pm
Sunday Closed Closed
New (330) 282-8216 (330) 282-8216
Used (330) 282-8215 (330) 282-8215
Service (330) 282-8219 (330) 282-8219

Reviews

(326 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

Want to share your experience with this dealership?

Write a review

mercury montego

Kenny was an amazing joy and had an awesome showman ship for his act of caring for the customer

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No

great deal on ford fiesta

Jason Banic was a very good salesmen. He helped me find a car that I really liked. I am happy that I got a car in the color I wanted. Over all, Jason was completely great and I would recommend this car dealer to anyone who needs a new car.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 4.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No

Great service

Kenny is a great guy he's easy to talk to and extremely helpful he hooked me up!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No

Kenny worked very hard to get us a good deal

Kenny worked very hard to get us a good deal. Nice selection, had what we wanted.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No

New to Ford

Previously I've been a GM driver..I was looking for a large truck for my tall family. Kenny Markowitz my salesman was very helpful, patient and knowledgeable. He hooked me up with my F150 STX. I love it just like he said I would.. I tell everyone how great he was and recommend him highly.I'll be back.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No

Review

I decided to go with a Ford Focus in place of my Honda Civic. I love my remote entry on my Ford. Jason is an awesome salesman. Keep up the good work!! I deserve this new car. I will let my friends know about Mark Thomas Ford.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No

very satisfied

I was looking for a 4x4 to drive to work in Cleveland. I checked out all the dealers inventory on line and kept coming back to the ford escape at mark Thomas. I went to check it out and was greeted by Jason Banic. He listened to e everything I wanted and I drove the escape I saw on line and was pleasantly surprised. Jason took very good care of me and I'm very happy with my purchase. I would recommend this location to anyone and make sure you ask for Jason:)

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No

Excellent buying experience

I requested information from an email. Tom Jr. got back to me immediately the next day. The whole experience from start to finish was painless, unlike the last 2 dealerships I had dealings with in Cortland. They were also excellent to my 11 year old son, giving him free stuff....They made me not dislike car dealers and Tom Jr. the salesman was concerned about helping me get out of the bad situation I was in. I recommend this dealership, especially to women that don't want taken advantage if you don't have a man to take with you! Thanks Mark Thomas Ford, love my new Focus!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 4.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No

Jason R Banic

We choose Mark Thomas Ford over two other dealers because of the way we were treated and the overall experience. I would be happy to recommend this dealership and this salesman (Jason R. Banic) to anyone else. Donald and June Byo

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No

Best Dealership Hands Down!

Bought a used car for my son at Mark Thomas Ford a few months ago and was EXTREMELY pleased. So when we decided to start looking for a specific new vehicle, we went back. Told them what we were looking for and within 2 weeks, they found it for us. We changed our minds several times on certain specifications and EVERYONE was wiling to work with us and HELP us. Trade in value on our old car was fair, car prices were fair...everything was great. They really understand the concept of CUSTOMER SERVICE. It's hard to find that anymore. Most places just want the sale. I never felt like that there. They sincerely want you to be happy with your purchase and repeat business. The salesman, Jason Banic did a FANTASTIC job! Very down to earth, helpful, and we never felt rushed. I will never buy a used or new car anyplace else! Thank you to the staff at Mark Thomas Ford!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No