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Brewster Ford

(328 reviews)
Visit Brewster Ford
Sales hours: 9:00am to 6:00pm
Service hours: 7:30am to 5:00pm
View all hours
Sales Service
Monday 9:00am–8:00pm 7:30am–5:00pm
Tuesday 9:00am–8:00pm 7:30am–5:00pm
Wednesday 9:00am–8:00pm 7:30am–5:00pm
Thursday 9:00am–8:00pm 7:30am–5:00pm
Friday 9:00am–6:00pm 7:30am–5:00pm
Saturday 9:00am–6:00pm 8:00am–3:00pm
Sunday Closed Closed
New (877) 818-9012 (877) 818-9012
Used (877) 818-6918 (877) 818-6918
Service (877) 863-6879 (877) 863-6879

Reviews

(328 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Brewster Ford from DealerRater.

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Refuses to give me my spare key because of review

I had an issue upon picking up the car I bought for my wife. We agreed upon a price and the dealership added something call LoJack without our approval and slipped it into the price. I asked them to remove it, but they claimed it could not be, so we split the cost. I was not pleased. The asked for a review, so I gave them one and because they did not like what I said, they refused to give me the spare key. I asked repeatedly and I finally text messaged the salesman Mike ad he told me the the manager asked to stop communicating with me. That is the last I heard from them. So now I only have one key even though I paid for 2.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 1.0
  • Quality of repair 2.0
  • Overall facilities 3.0
  • Overall experience 2.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Service issue

I was in search of replacement battery for my F-150. I was advised over the phone the online (come-on) battery was not available, but a higher priced battery was. I agreed and proceeded to the dealership. They replaced the battery, and then told me it would be an additional (roughly) $90 for installation. No mention of additional charge prior to the service. Disingenuous much?

Rating breakdown (out of 5):
  • Customer service 3.0
  • Buying process
  • Quality of repair 3.0
  • Overall facilities 2.0
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Hassle-Free

We started our search on Cars.com and searching the used car inventory was easy and straightforward. Once we decided on a car, scheduling the appointment was hassle-free. Tim, our sales person, was thorough and answered all of our questions about the car, trade-in and all purchase details. He set clear expectations and exceed them all. Overall, the team at Brewster Ford was helpful, timely and professional. I would recommend purchasing through their dealership.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Experience was very easy to buy the car.

Mike was very help full in explaining cars features and getting the car ready in time. I would definitely recommend him. I have been a customer since 1972 on and off.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Great service, great people

The staff was very helpful and patient as we looked for the perfect car. Shout out to Mike Veaz and Mike Muese for making the experience easy and enjoyable!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Very Good Dealer-Would Recommend

Found this dealer through Autotrader. Kept me informed on the availability of the car I wanted. Very pleasant experience-worked with me on price, very fair trade in value and no pushy sales people.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 4.0
  • Quality of repair
  • Overall facilities 4.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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I've always dreaded dealerships but Mike Meuse changed

I've always dreaded dealerships but Mike Meuse changed all that for me with his exceptional ability to connect with his buyer and true professionalism. Mike takes great pride in what he does and goes way way above and beyond. A genuine and sincere guy who sees you through the process smoothly and issue free. Trust me, KCF :)

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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Mike Meuse of Brewster Ford is literally the BEST~

I've always dreaded dealerships but Mike Meuse changed all that for me with his exceptional ability to connect with his buyer and his true professionalism. Mike goes way way above and beyond. A genuine and sincere guy who takes great pride in what he does and who sees you through the entire process smoothly and issue free. Truest me :)

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Mike Meuse of Brewster Ford is literally the best~

I've always dreaded dealerships but Mike Meuse changed all that for me with his exceptional ability to connect with his buyer and true professionalism. Mike goes way way above and beyond. A genuine and sincere guy who sees you through the entire process smoothly and issue free. Trust me :)

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Pleased

Great service and friendly staff buying process was hassle free at no time did I feel pressured. Would definitely recommend Brewster Ford. Thank you very much

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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