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A. Crivelli Ford, Inc.

(266 reviews)
Sales hours: 9:00am to 8:00pm
Service hours: 8:00am to 4:30pm
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Sales Service
Monday 9:00am–8:00pm 8:00am–4:30pm
Tuesday 9:00am–5:00pm 8:00am–4:30pm
Wednesday 9:00am–5:00pm 8:00am–4:30pm
Thursday 9:00am–8:00pm 8:00am–4:30pm
Friday 9:00am–8:00pm 8:00am–4:30pm
Saturday 9:00am–4:00pm Closed
Sunday Closed Closed

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Reviews

(266 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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Very professional and gave / had the answers I needed in

Very professional and gave / had the answers I needed in a very quick manner. Scott was super to deal with and I would definitely look to work with him again.

Very professional and gave / had the answers I needed in

Very professional and gave / had the answers I needed in a very quick manner. Scott was super to deal with and I would definitely look to work with him again.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thank you for your kind words! We're thrilled to hear that you had such a positive experience with Scott at A. Crivelli Ford, Inc. Our team strives to provide quick and professional service, and we're glad that we could meet your needs. We look forward to assisting you again in the future! Best, The A. Crivelli Ford, Inc. Team

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Very friendly, found the right vehicle for our needs.

Very friendly, found the right vehicle for our needs. Will definitely look to buy next vehicle from Crivelli again.

Very friendly, found the right vehicle for our needs.

Very friendly, found the right vehicle for our needs. Will definitely look to buy next vehicle from Crivelli again.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Thank you for your kind words! We’re thrilled to hear that you found the right vehicle for your needs at A. Crivelli Ford, Inc. It's our pleasure to assist you, and we look forward to helping you with your next vehicle purchase. Don’t hesitate to reach out anytime! Best, The A. Crivelli Ford, Inc. Team

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Girls in the service department were extremely helpful as

Girls in the service department were extremely helpful as usual. Always pleased with their attention to the customers concerns.

Girls in the service department were extremely helpful as

Girls in the service department were extremely helpful as usual. Always pleased with their attention to the customers concerns.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Thank you for your wonderful review! We're thrilled to hear that you found our service department to be extremely helpful and attentive to your needs. At A. Crivelli Ford, Inc., we strive to provide excellent customer service, and your feedback truly motivates us. We look forward to seeing you again soon! Best, The A. Crivelli Ford, Inc. Team

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Great service

Fast friendly service in the service girls in the service department were excellent. Scott Jones is always helpful. He is a very good salesman.

Great service

Fast friendly service in the service girls in the service department were excellent. Scott Jones is always helpful. He is a very good salesman.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Thank you for leaving us this great review, Mark! We are very happy to hear that we could be so helpful during your recent visit with us. We look forward to seeing you back again in the future. Take care! Best, The A. Crivelli Ford, Inc. Team

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Excelent service and people

Allways friendly helpfull and like. Have allways answered any questions I have asked. these new cars and trucks are so advanced sometimes I need help understanding the options. Have allways answered my questions. Thank You so much!

Excelent service and people

Allways friendly helpfull and like. Have allways answered any questions I have asked. these new cars and trucks are so advanced sometimes I need help understanding the options. Have allways answered my questions. Thank You so much!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Hello, we strive for 100% satisfaction, and it is great to see you had such a positive experience at our dealership! We are looking forward to working with you again in the future. Best, The A. Crivelli Ford, Inc. Team

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Great service

Pleasant staff and convenient schedule Ordered the part in and kept me advised. Worked out a convenient time for me to have the service completed

Great service

Pleasant staff and convenient schedule Ordered the part in and kept me advised. Worked out a convenient time for me to have the service completed

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Gregory, we sincerely appreciate your feedback. Each employee is a valued member of the A. Crivelli Ford, Inc. team and we all strive to provide excellent service! We look forward to seeing you again in the future. Thanks again! Best, The A. Crivelli Ford, Inc. Team

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Great Place to Buy

Everyone took time with us and super friendly. We were given options. Just when we were about to leave without a car we were given a suggestion which worked out well for us and did get the car that was recommended to us.

Great Place to Buy

Everyone took time with us and super friendly. We were given options. Just when we were about to leave without a car we were given a suggestion which worked out well for us and did get the car that was recommended to us.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thank you for taking the time to submit this awesome feedback, Michelle. Hearing that you received excellent service from one of our sales team members is always encouraging and reassures us of our commitment to our customers. We hope that you enjoy the new vehicle and we look forward to doing business with you again in the future. Best, The A. Crivelli Ford, Inc. Team

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Tires

They are always great! Great customer service, friendly staff. Always make you feel welcome, walk away happy with your service.

Tires

They are always great! Great customer service, friendly staff. Always make you feel welcome, walk away happy with your service.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Thank you so much for sharing your positive experience with us, Shannon! We are thrilled to hear that you had a great time at our business. Your kind words mean the world to us, and we can't wait to see you again. Best, The A. Crivelli Ford, Inc. Team

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Great Service, very clean dealership

Extremely pleasant people to work with and very timely with what we had requested to be done, i.e., inspection, oil change and tire rotation. Highly recommend A. Crivelli Ford in Franklin, PA

Great Service, very clean dealership

Extremely pleasant people to work with and very timely with what we had requested to be done, i.e., inspection, oil change and tire rotation. Highly recommend A. Crivelli Ford in Franklin, PA

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Thank you for your wonderful feedback, James. We always strive to meet the needs of our customers no matter the situation. Feel free to let us know if you have any concerns about your vehicle. Best, The A. Crivelli Ford, Inc. Team

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Great service

It was fast And easy.Love your staff. I always get great service,and will continue to be a future customer. Thanks to a great team.

Great service

It was fast And easy.Love your staff. I always get great service,and will continue to be a future customer. Thanks to a great team.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Judy, thank you for taking the time to share your feedback. Each employee is a valued member of the A. Crivelli Ford, Inc. team and we all strive to provide excellent service! We look forward to seeing you again in the future. Thanks again! Best, The A. Crivelli Ford, Inc. Team

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See all 266 reviews