Reviews
Fast & taken care of what I concerned
The staff at services counter were nice and helpful. They started working on my car ahead of my appointment schedule, and they finished fast. My car was also washed even without any word to remind them. Awesome!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We are delighted to learn of your wonderful feedback for our team members, Samson! Thanks for sharing and we welcome you again in the future.
Service review
Chris and Dave went above and beyond What was expected of them to get my automobile fixed on time and correctly. They were both terrific.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
That's great news, Brent. Thank you for letting us know that our team is taking great care of you. Come back and see us at any time.
Great Service Experience
Everyone that I had dealings with were very helpful except the service counter could have been helpful. The service was great, fast and efficient. Work was completed fast than expressed to me.
- Customer service 4.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your business and feedback, Mrs. Jackson. Our team is always eager to assist you. Your feedback will be passed along to management. Have a wonderful day.
Lease new car
I ready like the salesperson but I am not happy with the car I got I can’t wait for the lease to be done so I can get rid of this car
- Customer service 4.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Hi, I am sorry to hear about any disappointment in regards to the vehicle purchased. Your feedback is important to me. Given the opportunity, I would like to speak with you about your experience. Please email me at blaughton@penskeautomotive.com. Best, Bob Laughton General Manager Mercedes-Benz of Bedford 440.465.1305
Great experience!
My experience with Saad far exceeded my expectations. He was so helpful, pleasant and authentic. Would recommend to anyone and everyone! Totally how every experience should be!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for the great review! We are so glad to see that Saad went the extra mile in his service to you and earned your recommendation. If we can be of further service, please come back at any time.
Emergency Service Pronto!
This is the second time that while on road trip into Cleveland I had an issue with my CLK 550. Both times, Bedford came to my rescue even though each visit was late on a Friday. They made the time to look into the problems and give me a thorough description of why it happened and what I needed to do. Two separate unrelated issues, minor but scary to me while driving 5+ hours. I was so impressed with their professionalism that I've gone out of my way to leave reviews something which I never do. Thank You MB-Bedford Service Department! jeanb, burke, va
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for taking the time to leave us a review, Jean! We are so glad to see that your car's safety was ensured and that you felt at ease driving away. If we can be of further service, please stop in at any time.
Gel 350
My overall experience with my salesman avery vwas outstanding he was very knowageable and thought me a lot about the vehicle pitched, I feel I received a great deal and made a friend.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for the five stars, Fred! We are so happy to see that Avery's knowledge and expertise made you feel at home and found you the perfect vehicle. You're welcome back at any time.
New Car Experience
Kareem our sales along with Mr. Romeo and Charles in financing did a wonderful job! I would highly recommend this dealership to anyone. Our Mercedes-Benz is elegant and of high quality. I look forward to many years of enjoyment.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for the great review, Peter! We are pleased to see that Kareem, Mr. Romeo, and Charles earned your recommendation with their outstanding service. It was our pleasure to work with you and we look forward to your next visit.
GREAT PLACE
VERY CLEAN FACILITY AND FRIENDLY STAFF, GREAT SERVICE. REPS WERE VERY FRIENDLY AND HELPFUL, DAVE DID ALL HE COULD TO HELP ME WITH MY VISIT
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for the five stars! We are so glad to see that you enjoyed our facility and that Dave went the extra mile in service to you. If we can do anything else for you, please come back at any time.
Great Experience
Wonderful experience, would recommend this dealership to everyone. Chad was very knowledgeable and a pleasure to work with in buying this car. This was the second car we purchased with Chad.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you, Coco. Congratulations on your new car. Chad will appreciate your feedback. We hope to see you again soon.