Meet Adam Wright

I have leased at least eight of these Nissan rogue‘s from this dealership. Their service department is the worst. I needed a new battery after one year of driving it and had to have my car towed two months later to find out that the heated seats were after market install. They don’t want to reimburse me to have to pay for the heated seats to be disconnected, which was running down my battery.

After dealing with numerous dealerships that we could see were trying to get us to spend alot of money and handing us alot of crap, we decided to try the Nissan/Kia dealership in Middletown,N.Y. The salesman they took care of us was Rich Walsh. He was like a breath of fresh air compared to what other salesmen we encountered. We told him what we were looking for and what our budget was. He was very knowledgeable and helpful in helping us find the vehicle that would not only meet our needs but also did his very best to get it for a price that we could afford. He took the time to honestly answer all our questions and by the time we left we were driving home in our new 2018 Nissan Frontier. He definitely diserves our highest recommendation.

I went to Nissan Kia of Middletown the other week looking for a particular part for my current Nissan. As I walked into the Parts and Service area I went to the parts desk and waited for a parts adviser. Nobody was at the parts counter which is understandable due to they could've been in the back busy, but as i looked around I saw the service advisers chatting among-st themselves, look at me, and then go back to their conversation. Also, an employee even walked into the parts area, saw that I was not being helped, and continued to walk into the showroom pretending I wasn't there. After about 5 minutes parts specialist Adam Wright arrived at the desk to help me. He was extremely knowledgeable on what he was talking about, but unfortunately I was so surprised by the poor service I left and took my business elsewhere.