Nissan Kia of Middletown

My brand new Rogue with less than 500 miles suddenly flashed a check engine warning. I've called their service department 3x today and still haven't gotten a call back. Whoever answers the phone forwards my call and it goes straight to voicemail. Sales person was helpful but feels like once they sold to you, You are forgotten

Dishonest and poor customer service. Spoke to the sales department and was provided 3 different prices in under a minute from the sales person beginning to speak. When I asked for the out the door price he put me on hold which I waited for over 10 minutes before I hung up.

I brought my 2020 Telluride in for recall work. The experience was excellent, from booking the appointment, to picking the car up. I dropped my car off the night before my appointment and the drop box was easy to use. The service department called me mid-morning to let me know they had the car in and when I could pick it up. When I got there, the car was ready, they had also done the inspection, which I had forgot was due, AND they had washed the car. Everyone I spoke with, whether on the phone or in person, was friendly and helpful. I definitely recommend Kia of Middletown!

If you want the best sales experience and the best prices,ask for Yahveh Berrios

Rich just knows what I need and can afford! Went to him for 3 cars and need a 4th!!!

My father leased a 2021 Nissan Rogue from New Rochelle Nissan and then moved up to the Matamoras. he has been having some issues with the Malfunction lights coming on, and the battery going dead. I father has had the car towed into this dealership and they claim they can't recreate the malfunction, but they do have they codes history. The vehicle has been at this dealership several times ( 5 or more times, they have replaced the battery once. This issue is a known issue with the Nissan Rogue dating back to 2017 I believe. When the Malfunction lights come on it will eventually drain the battery, and this has occurred several times as well. The service manager drove the vehicle home to try to recreate the issue, and was not able to so, but a sonar error/malfunction had popped up and the updated the system. The bottom line is the vehicle is not safe to drive, being that it will stall when this occurs, God forbid id my Dad is on the highway when this occurs. We have contacted Consumer Affairs and they stated they requested the vehicle be replaced, we heard back from this past Monday and Monday and were told Nissan declined the request. My father is 83 years old and a Cancer survivor and attempted to go to shop-rite and received the malfunction light again and the vehicle stalled resulting in a dead battery. He was stranded for several hours. My father has 5 months left on his lease and they won't even let him turn it in early, he is stuck paying for a leased vehicle that is not safe and spends most of the time lately in the service dept at this dealership. This dealership and Nissan need to stand behind this product and make things right. I cannot stress this enough to avoid purchasing/leasing or even servicing your vehicle at this dealership. When the service manager drove my Fathers vehicle for 2 days, to see if he could duplicate the issue, they forgot to fill the vehicle back up to full. My Dad always keeps his car full or very close. This only reason I gave them a one star, was so everyone would now this was not an error.

I’ve least seven Nissan rogues from these people. The rogue I have now kept needing a new battery and unbeknownst to me that wasn’t disclosed to me when I drove out of the show room with my car knew that I had an aftermarket heated seat in it. Every time I call Nissan Kia of Middletown they always tell me they can’t take me for another 6 to 7 days and I needed my car towed so I told it to another Nissan dealer and now they won’t cover the aftermarket heated seats, which was draining my batteries. Nissan, Kia of Middletown should be ashamed of themselves. They have a very good customer I should say had a very good customer in me. I wouldn’t buy another car from them if they gave it to me I work with the public and I will let the public know as well.

I have leased at least eight of these Nissan rogue‘s from this dealership. Their service department is the worst. I needed a new battery after one year of driving it and had to have my car towed two months later to find out that the heated seats were after market install. They don’t want to reimburse me to have to pay for the heated seats to be disconnected, which was running down my battery.

I had an excellent experience at Kia of Middletown. They were friendly they showed respect they were caring. They had the knowledge that I needed on my vehicle. They took care of everything, clean my vehicle from the inside out I would recommend them highly.

Lies, lies, and more lies. I have called every Kia dealership in my area, looking for a certain Sportage. I contact Kia of Middletown and speak on the phone with Joe Fadden a sales associate there. I ask Joe on the phone about this sportage and he says they have it in stock. I inform him I will be there shortly. Before hanging up I asked about them selling the car at MSRP. He let me know that they can do it but would much rather discuss it in person. I arrive at the dealership and I see the car that I came to purchase. The sticker price was the same as the price online and so far so good. Next to the MSRP sticker is another sticker that says Market adjustment $4000. I reminded Joe of our phone conversation and he said he would work it out with the manager. So already I'm not sure how this is going to go. He writes the deal up and writes it up for the wrong price. $2000 over already. I correct him and the number, we go back outside to verify it and you guessed it here comes the fake market adjustment. "Well my manager came down $2000 off of the wrong price which would be equal to adding $2000 to the right price so it's pretty much the same". I quickly explained that I was willing to make a deal for this car at the sticker price. I do have a trade, it's 10 years old so I'm not being unreasonable and asking for a bunch of money for it. He goes to the manager again and i can hear the manager yelling "hes crazy if he thinks hes not going to pay market adjustment", Joe comes back thanking me for my time. And just like that no deal no car. I believe these are extremely poor representations of Kia's core principles, when it comes to selling cars. It is a stain on KIA and their pristine reputation. The manager's name is Andrew Rodriguez. I believe Joe wanted to sell the car but Andrew and his greed prevented that, and in doing so may have lost a KIA customer. I will try again at another dealership, and hopefully this is not the KIA business model when it comes to selling cars. Do BETTET Kia!