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Mercedes-Benz of North Olmsted

Rectangle 48
Sales 9:00 AM - 7:00 PM
Service 7:30 AM - 6:00 PM

Mercedes-Benz of North Olmsted Hours

Sales

Monday

9:00 AM - 8:00 PM

Tuesday

9:00 AM - 7:00 PM

Wednesday

9:00 AM - 7:00 PM

Thursday

9:00 AM - 8:00 PM

Friday

9:00 AM - 6:00 PM

Saturday

9:00 AM - 6:00 PM

Sunday

Closed

Service

Monday

7:30 AM - 6:00 PM

Tuesday

7:30 AM - 6:00 PM

Wednesday

7:30 AM - 6:00 PM

Thursday

7:30 AM - 6:00 PM

Friday

7:30 AM - 6:00 PM

Saturday

8:00 AM - 5:00 PM

Sunday

Closed

About Our Dealership

Dealer on Cars.com since August 2011

Mercedes-Benz of North Olmsted is your Authorized Mercedes-Benz dealer conveniently located centrally to Cleveland and A

...

kron and serving Strongsville, Beachwood, Westlake and surrounding areas.Click the link below to get directions from your town. Or connect with us through Facebook or send a message to our Sales or Service departments. Our staff is committed to providing you with excellent service every day.

""The Sales Extraordinaire""

Service

Tire Rotation

$34.95

Wheel Balance

$99.95

Oil, Filter Change

$119.95

Brake Replacement

$189.95

RepairPal Certification

  • Warranty - At least a 12,000-mile / 12-month warranty on parts and labor.
  • Price - Fair prices, measured by comparing them to the RepairPal Price Estimator.
  • Technician Quality - Technicians and advisors are properly trained, retained, and certified for quality.
  • Customer Satisfaction - A verified collection of valid online dealer reviews to demonstrate exceptional service quality.

Reviews

4.9 out of 5 4.9
1226 lifetime reviews. Includes reviews of Mercedes-Benz of North Olmsted from DealerRater.com A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

Read reviews that mention:

  • 5.0 out of 5
    January 21, 2019

    General Manager Helder Rossa, was excellent to deal with and it was the same Max Kovacs, Sales and Leasing Consultant.These guys make it so easy at there... car dealerships and no stress at all. This should be an example of how customer service should be in everything.

    5.0 out of 5
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    5.0 out of 5
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    5.0 out of 5
    Pricing
    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Helder Rosa

    General Manager

    (5.0) 77 reviews

  • 5.0 out of 5
    January 16, 2019

    Shawn is a friendly and efficient salesperson! The whole process was painless without all the pressure some dealerships are prone to. I am so happy with... my upgraded 2016 smart car and glad my old one will find new life thanks to N Olmsted Falls Mercedes Benz!

    5.0 out of 5
    Customer Service
    5.0 out of 5
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    5.0 out of 5
    Friendliness
    5.0 out of 5
    Pricing
    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Shawn Blum

    Sales Associate

    (5.0) 116 reviews

  • September 13, 2018

    From start to finish the customer service was Superior!! Curtis assisted me with what I wanted as well as getting me the best financing. My husband and... I bought new vehicles from here 3 days apart. Its kinda sucks that I won’t be seeing Curtis for at least another 2 yrs when it’s time for an upgrade. Although I live 3 minutes from the other BENZ dealer it’s worth my drive to patronize this establishment and it will be worth your while as well. Take our word for it.

    5.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    5.0 out of 5
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    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Curtis Cheney

    Sales Consultant

    (5.0) 14 reviews

    SAMUEL PICKERING

    BUSINESS MANAGER

    (5.0) 69 reviews

  • 5.0 out of 5
    January 14, 2019

    Once again, my experience at Mercedes-Benz of North Olmsted was excellent. Barry Sisler helped my select the car that was a perfect fit for me. I highly... recommend MBNO to anyone in the market for a car.

    5.0 out of 5
    Customer Service
    5.0 out of 5
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    5.0 out of 5
    Friendliness
    5.0 out of 5
    Pricing
    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Katherine Vari

    NEW SALES

    (5.0) 57 reviews

    BARRY SISLER

    Sales and Leasing Consultant

    (5.0) 87 reviews

    Helder Rosa

    General Manager

    (5.0) 77 reviews

    Andrew Conner

    Business Manager

    NOT RATED

  • 5.0 out of 5
    January 10, 2019

    I have so far the best after sales service at this dealership. This shall be an example of how customer service should be in everything not only for car... dealerships.

    5.0 out of 5
    Customer Service
    5.0 out of 5
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    5.0 out of 5
    Friendliness
    5.0 out of 5
    Pricing
    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Michael Ryba

    Business Manager

    (5.0) 34 reviews

    Donald LaPorte

    Master Certified Sales Associate

    (5.0) 13 reviews

  • 5.0 out of 5
    January 9, 2019

    As a Texas buyer who knew exactly what I was looking for, MB North Olmsted was the only shop in the country that had a C300 spec'd perfectly. I don't love... buying sight-unseen, but Shawn Blum made the process effortless and bent over backwards to make the process easy and ensure I was comfortable with the transaction. I couldn't have asked for a smoother purchase, and I truly believe it's because the guys and gals at North Olmsted really care about their customers. Can I get some of that Ohio hospitality to rub off on the dealers down here?

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Friendliness
    5.0 out of 5
    Pricing
    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Shawn Blum

    Sales Associate

    (5.0) 116 reviews

  • 5.0 out of 5
    January 8, 2019

    POCs: Chris Nixon, Matt Frazier, & Mike Ryba I usually don't write reviews, but I have to acknowledge the excellent experience I had w/ MB of North Olmsted.... I had a horrible experience at a local dealer just a week prior. However, when I inquired about a car listing at North Olmsted, Chris was prompt in sending me photos and videos of the vehicle. Additionally, he was extremely honest - bringing aesthetic defects to my attention (purchased a CPO vehicle). Establishing this level of trust was ESSENTIAL as I was buying the car from out-of-state. Chris maintained communication - providing me with the latest status throughout the entire purchase process even through final transportation. The finance portion was seamless as well! Matt & Mike were both prompt and thorough in securing financing w/ MBFS (they beat my federal credit union's APR by 1.3%). Honestly, I couldn't have asked for a better experience. I love my car! Even more, I look forward to future business and a long relationship not only with Mercedes-Benz, but specifically, Mercedes Benz of North Olmsted (& I live 6 hours from Ohio! lol) Well done Chris, Matt, & Mike! Well done!

    5.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
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    Friendliness
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    Pricing
    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
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    Worked with:
    Michael Ryba

    Business Manager

    (5.0) 34 reviews

  • 5.0 out of 5
    January 8, 2019

    POCs: Chris Nixon, Matt Frazier, & Mike Ryba. I usually don't write reviews, but I have to acknowledge the excellent experience I had w/ MB of... North Olmsted. I had a horrible experience at a local dealer just a week prior. However, when I inquired about a car listing at North Olmsted, Chris was prompt in sending me photos and videos of the vehicle. Additionally, he was extremely honest - bringing aesthetic defects to my attention (purchased a CPO vehicle). Establishing this level of trust was ESSENTIAL as I was buying the car from out-of-state. Chris maintained communication - providing me with the latest status throughout the entire purchase process even through final transportation. The finance portion was seamless as well! Matt & Mike were both prompt and thorough in securing financing w/ MBFS (they beat my federal credit union's APR by 1.3%). Honestly, I couldn't have asked for a better experience. I love my car! Even more, I look forward to future business and a long relationship not only with Mercedes-Benz, but specifically, Mercedes Benz of North Olmsted (& I live 6 hours from Ohio! lol) Well done Chris, Matt, & Mike! Well done!

    5.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    Not Applicable
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • 5.0 out of 5
    January 7, 2019

    As soon as I walked into the North Olmsted Mercedes-Benz dealership, I instantly knew why they are considered the number one dealership in the central... region. In fact I would consider it more like the Disney of Mercedes-Benz dealerships. I've visited many other dealerships however this one is truly unique. The moment I stepped into the showroom I was greeted by an amazing team of professionals like Katherine and Allan who helped me procure the correct car for my needs,style and price point. Lastly, and most importantly is that they made me feel like part of the Mercedes Benz of North Olmsted family and not just a customer. Thank you, John

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Friendliness
    5.0 out of 5
    Pricing
    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
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    Worked with:
    Katherine Vari

    NEW SALES

    (5.0) 57 reviews

    Allan Goldstein

    VIP Clientele Manager

    (5.0) 42 reviews

  • 5.0 out of 5
    January 5, 2019

    Buying a car is stressful but working with Curtis Cheney made the whole process so easy! I'm so happy with my new car and I know I would t have gotten... such great service anywhere else! Curtis was so kind, helpful and insightful. He answered every question I had and made sure I knew everything necessary to make a purchase of my dream car! I recommend Curtis and the team to everyone!!

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Friendliness
    5.0 out of 5
    Pricing
    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
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    Worked with:
    Michael Ryba

    Business Manager

    (5.0) 34 reviews

    Curtis Cheney

    Sales Consultant

    (5.0) 14 reviews

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