Mercedes-Benz of North Olmsted

I Purchased yet another Mercedes from this dealership and I am just taken aback at the quality of service provided and the professionalism by the staff.... I specifically want to thank Colin for his attention to detail and for making the transaction actually fun. Thanks Colin

To start, I have purchased 6 cars in 4 years (Maserati, 3 Mercedes, BMW, and Fiat) and my family has purchased 20+ cars in 10-12 years. Both Mike and Corey,... and MB of North Olmsted have been by far the best buying experience I've had! I would work with them before anyone else! I was in the market for an AMG C63 Cab and found one at MB of North Olmsted. I live in Savannah, GA so the drive was about 800 miles or so each way. I contacted the dealership and began talking to Michael Famageltto about the car and my trade (BMW M4 Cab). Mike was very responsive, friendly, easy to work with, and there was no BS. We were on the same page about me driving up 800 miles so the deal had to be pretty much set in stone and the number that we could both live with before I made the drive. Within a few days, all the details were worked out and I drove up later that week and took the C63 back home with me. Everything was as advertised, no hidden problems or issues, it was exactly what I was looking for. Both Mike (sales) and Corey (finance) were extremely friendly and personable, knowledgeable, easy to work with, and made the overall experience the best I've had buying a car. I would highly recommend not only MB of North Olmsted but also working with Mike and Corey, they went above and beyond my expectations!

From start to finish the customer service was Superior!! Curtis assisted me with what I wanted as well as getting me the best financing. My husband and... I bought new vehicles from here 3 days apart. Its kinda sucks that I won’t be seeing Curtis for at least another 2 yrs when it’s time for an upgrade. Although I live 3 minutes from the other BENZ dealer it’s worth my drive to patronize this establishment and it will be worth your while as well. Take our word for it.

Mitch is extremely helpful and no pressure salesman. He provide you answer to your questions in timely manner. While looking for one vehicle we end up... buying two. What a great experience 5/5

Best dealership I have ever dealt with, hands down - across ALL makes of vehicles; and I've bought MANY vehicles in the past. They exceeded my expectations... in every category and went WAAAY above and beyond what they had to do. I worked with Adam and he was amazing and always went the extra 10 miles, not just mile for me, but EVERYONE there that I had any contact with at all was incredible - including random employees that I wasn't even working with directly doing anything they could for me and checking with me to make sure I was happy. I can't praise this dealership enough and I am now a lifetime customer. I drove all the way from TX just to buy a car here because they had the one I wanted and I don't regret that decision for an instant. It was more than worth the drive and looking back I wouldn't have had it any other way. Even after I had the car back home in TX they continued to make sure I was happy and even helped me with minor aftermarket issues that came up with no hesitation and a smile. To be specific, the clear bra I purchased was peeling a little bit so they found the shop here in TX to fix it and handled everything. Even the clear bra place here in TX mentioned that they were amazing to deal with. The car was in PRISTINE condition when I picked it up; despite the fact that it was snowy and muddy outside, the car was absolutely spotless inside and out and looked BEAUTIFUL. Again, I can't say enough great things about this dealership. Wish there was a higher rating than just 5 stars... they deserve 100.

This dealer really delivered on all aspects of the experience. They were very accommodating when it came to my requests for info and test drives. Then... once I had made my decision they made the delivery of the car very memorable. They handled the logistics of a long distance sale well ( I'm from Chicago) special thanks to my sales consultant Matt and the tech Erik who took care of getting the car ready before I arrived.

This is the third car I have purchased from this dealership. I am extremely loyal to the Mercedes brand and love the way everyone at this dealership pampers... their customers. With this last vehicle that I purchased, a 2020 GLB, I dealt with Max Kovacs, who was extremely professional and attentive. I will be back to give him more business. He was not pushy and answered all my questions, even when my questions were skipping from car to car when I was being indecisive. He is definitely an asset to this dealership. I would also like to give kudos to Jeanette, the receptionist who always greeted me with a smile. Further, even the employees I have dealt with in the past have given me exemplary service. Cody, Sean, and Stacey are true professionals. It is very easy to see that employees here like their jobs. Paula Tighe PS: Although I don't have their names, even the girls who serve coffee are the bomb; always smiling, and recommending awesome drinks to try.

Prompt response! Awesome dealership! Friendly staff! Mercedes-Benz of North Olmsted definitely made buying a vehicle a wonderful experience from beginning... to end! I'm excited about my purchase.

this is a perfect experience???the sales person is patient and kind. I like the car and the environment is good. Everybody is nice. Comfortable

This dealership was great!! I bought the car from out of state and everything went very smoothly. Everyone I spoke with was super friendly and accommodating.