Reviews
Poor interaction with senior citizens, took $500 from me
Poor interaction with senior citizens, took $500 from me to hold a vehicle and then when I couldn’t take ownership because of family death out of state and couldn’t come up with remanding $$ . Finance manager Randy told me I couldn’t get a refund, after the sale person, Mikey said I could
Poor interaction with senior citizens, took $500 from me
Poor interaction with senior citizens, took $500 from me to hold a vehicle and then when I couldn’t take ownership because of family death out of state and couldn’t come up with remanding $$ . Finance manager Randy told me I couldn’t get a refund, after the sale person, Mikey said I could
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 2.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
Scott, I'm sorry to hear about your experience and the miscommunication regarding the refund. Please reach out so we can discuss this further and find a resolution for you. Thank you, - Tom Gilkeson - General Sales Manager - 216.351.9999
Lindsey Moore made the process simple and easy.
Lindsey Moore made the process simple and easy. She kept me informed and I was able to secure the vehicle quicker than I anticipated. She was very courteous and professional.
Lindsey Moore made the process simple and easy.
Lindsey Moore made the process simple and easy. She kept me informed and I was able to secure the vehicle quicker than I anticipated. She was very courteous and professional.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
We're delighted to know that Lindsey made your experience at Jaguar Westside simple and easy. Thanks for sharing this positive feedback with us. Enjoy your new vehicle!
Salesman Jeremy was nice, and professional.
Salesman Jeremy was nice, and professional. The CT6 for sale is a very nice vehicle. I enjoyed the test drive. Definitely will be purchasing a CT6 in the near future. When the price is right.
Salesman Jeremy was nice, and professional.
Salesman Jeremy was nice, and professional. The CT6 for sale is a very nice vehicle. I enjoyed the test drive. Definitely will be purchasing a CT6 in the near future. When the price is right.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Charles, we're glad to know you had a positive experience with Jeremy and enjoyed the test drive of the CT6 at Jaguar Westside. We look forward to assisting you in your future purchase when the time is right!
Montrose Dealership was amazing.
Montrose Dealership was amazing. Tom Donelan he treats you like family go see him now.
Montrose Dealership was amazing.
Montrose Dealership was amazing. Tom Donelan he treats you like family go see him now.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for recommending Tom & the Jaguar Westside team to other car shoppers! We appreciate your business and hope to work with you again in the future!
Very professional and knowledgeable technicians and easy
Very professional and knowledgeable technicians and easy to schedule an appointment. They greet you with a smile.
Very professional and knowledgeable technicians and easy
Very professional and knowledgeable technicians and easy to schedule an appointment. They greet you with a smile.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for sharing your positive experience with our team at Jaguar Westside! We'll see you next time! Have a great ride!
Very professional and knowledgeable technicians and easy to schedule an appointment. They greet you with a smile.
Very professional and knowledgeable technicians and easy to schedule an appointment. They greet you with a smile.
Very professional and knowledgeable technicians and easy to schedule an appointment. They greet you with a smile.
My husband and I stopped in to talk and ended up driving
My husband and I stopped in to talk and ended up driving home in my dream car, a Volvo XC70. This was because of Sammy Laham. He listened to our wants and needs and identified the perfect vehicle. He let US buy the vehicle, he did not sell us. What a nice experience. We will be ongoing customers. Thank you. Susan Tucker
My husband and I stopped in to talk and ended up driving
My husband and I stopped in to talk and ended up driving home in my dream car, a Volvo XC70. This was because of Sammy Laham. He listened to our wants and needs and identified the perfect vehicle. He let US buy the vehicle, he did not sell us. What a nice experience. We will be ongoing customers. Thank you. Susan Tucker
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Susan, we're delighted that Sammy could help you find your dream car here at Montrose Westside Auto Campus! We appreciate the feedback and look forward to serving you again in the future. Safe travels in your new car!
Hands down the BEST dealership around!
Hands down the BEST dealership around! The Solon LR/Jag dealership is 2 min from my office and where I got my last car; but after bad customer service experiences there I decided to make the drive to Westside. It is 1000% worth it! The facilities and the people are great! The real star of the show there is their finance manager Jess Schad! I have never had such a great car buying experience, and it’s all thanks to her. She made everything easy and PERFECT! Jess went completely above and beyond in customer service throughout the entire process. I was blown away by her personalized attention at every step. She made both the shopping and the actual purchase not just seamless, but actually enjoyable (I normally dread it)! My uncle is a car-buying and financial guru, and came with me to pick up the car. He said in all of his decades of car buying he hadn’t seen such great service. He was so impressed with Jess and everything she did, from the presentation/unveiling of the car to the paperwork organized ready to go when we arrived. He now wants to go there for his next car. Thank you Jess and Westside, you have a loyal customer!
Hands down the BEST dealership around!
Hands down the BEST dealership around! The Solon LR/Jag dealership is 2 min from my office and where I got my last car; but after bad customer service experiences there I decided to make the drive to Westside. It is 1000% worth it! The facilities and the people are great! The real star of the show there is their finance manager Jess Schad! I have never had such a great car buying experience, and it’s all thanks to her. She made everything easy and PERFECT! Jess went completely above and beyond in customer service throughout the entire process. I was blown away by her personalized attention at every step. She made both the shopping and the actual purchase not just seamless, but actually enjoyable (I normally dread it)! My uncle is a car-buying and financial guru, and came with me to pick up the car. He said in all of his decades of car buying he hadn’t seen such great service. He was so impressed with Jess and everything she did, from the presentation/unveiling of the car to the paperwork organized ready to go when we arrived. He now wants to go there for his next car. Thank you Jess and Westside, you have a loyal customer!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Teresa, it's fantastic to know that Jess and our team at Jaguar Westside made your car buying experience a memorable one. We appreciate the kind words and look forward to assisting you in the future!
SALE PERSON LIE
hi my name is gary i brought my 2018 fx it was to be detail. and saftey check it was not done now it needs brakes i would not buy anything from MONTROSE OF CLEVELAND
SALE PERSON LIE
hi my name is gary i brought my 2018 fx it was to be detail. and saftey check it was not done now it needs brakes i would not buy anything from MONTROSE OF CLEVELAND
- Customer service —
- Buying process 1.0
- Quality of repair 1.0
- Overall facilities 2.0
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did make a purchase
Gary, I'm sorry to read about your experience. It's important that our customers feel confident in the services we provide and it sounds like we've missed the mark here. We'd appreciate a chance to make things right for you - please reach out directly so we can discuss this further. Thank you, Tom Gilkeson - General Sales Manager - 216.351.9999
Worst service I have ever gotten in over 30 years of
Worst service I have ever gotten in over 30 years of having cars! I regret buying from here!
Worst service I have ever gotten in over 30 years of
Worst service I have ever gotten in over 30 years of having cars! I regret buying from here!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
I would appreciate the chance to step in and assist you. If you would consider sharing some additional information about your experience, here is my contact info. Thank you, MJ Diello - Service Manager - mdiello@gomontrose.com
I call to make a appointment and the reception answers but when she transfers me to service department....nobody answers. Tranfers me back to reception who then transfers me back to service....nobody answers. After a third time i hang up and call back later. Call back....same thing. Call back next day....same thing! I then grudgingly decide to go montrose website. Next appointment available is almost a month out! No thanks! I called volvo of Bedford and they were completely professional! Got me in hassle free and i got 5 star service! We will be buying our future volvos at motorcars of Bedford because i know we will get our car taken care of! We will no longer buy cars from montrose volvo of Cleveland!
Was good until last minute extra charges
The salesperson was really good and very patient. Had no problem with him. We were about ready to go to dealer when we received a text about some miscalculations and either we came up with $700 or pay roughly $15 extra a month. When we stated we would walk then they slowly backed off. Unfortunately it left a bad taste in my mouth and we walked. I get the feeling someone in corporate didn’t like the deal and wanted to squeeze what they could. This would have been a 1 if it weren’t for sales person.
Was good until last minute extra charges
The salesperson was really good and very patient. Had no problem with him. We were about ready to go to dealer when we received a text about some miscalculations and either we came up with $700 or pay roughly $15 extra a month. When we stated we would walk then they slowly backed off. Unfortunately it left a bad taste in my mouth and we walked. I get the feeling someone in corporate didn’t like the deal and wanted to squeeze what they could. This would have been a 1 if it weren’t for sales person.
- Customer service 4.0
- Buying process 4.0
- Quality of repair 3.0
- Overall facilities 3.0
- Overall experience 2.0
- Does not recommend this dealer
- Shopped for a new car
- Did not make a purchase
Thank you for sharing your honest feedback with us. We want the car-buying experience to be honest and seamless, so we are disheartened to hear that this was your experience. At your convenience, I am available to speak with you directly if you would like to discuss your visit further. Thank you, Tom Gilkeson - General Sales Manager - 216.351.9999