Ingersoll Auto of Danbury

We are happy with the staff and clean environment. Lucas and Rob was really helpful with the purchase.

Amazing service team, tech kept vehicle clean and service Consultant kept me up to date on my needed services and repair, pricing is affordable and fair

I was looking for a car that was semi hard to find and they had one (GR86). The Toyota dealers had 1+ year wait and the used market was also limited. Ingersoll had one that looked promising but was far away. So I emailed them about it on 5/7 stating im 250 miles away but can you do a thorough walk around / take pics of any dings, dents, smells, damage etc etc since I would be coming from far away. They emailed some photos of any damage they saw and answered all my questions and then stated they would have salesman reach out to me. After reaching out many times and getting no response I sent a final email on 5/22 asking “Is this car still for sale“? They finally responded saying they were trying to reach me but had the wrong phone # ( You could of simply replied to the email and confirmed the # ). Since everything looked good based on the pictures they sent and the answers to my questions I was ready to make a deal. I didn’t try to negotiate much because I knew what these cars typically sell for and was ok with the price based on its condition they presented. The rest of the process went pretty smooth, I had my own financing, arranged to have the car shipped etc. This is where the fun begins, When I got the car I gave it a nice hand wash and brought into the garage under LED lights to finish up. 1 – I Noticed the whole roof was scratched BAD, tons of scratches ( took video ) , They offered me $200 towards a detail and I was ok with it provided they came out ( detail was $375 ) Also noticed some paint on the wheels was chipping which I would just touch up after the detail. 2- Paid for the detail and now saw all the rims were missing more paint and upon a closer look it appears Ingersol painted over the factory finish to hide wheel damage which I again confirmed with pictures and was never disclosed. Previously I found scratches on the airbag cover and damage to the front bumper they didn’t disclose even after I asked ( is there any other damage the pictures are not showing ). I was willing to ignore the airbag/bumper but not the wheels. Who wants a semi brand new car you just spent $30,000 with all the wheels chipped. I sent them pictures and said look stuff happens but would you help me get my wheels powdercoated/fixed especially since you now confirmed you did in fact paint over them to mask the damage. At this point they told me most dealers would turn you away but bring the car in and we will see what can be done. That is an impossible task and they know it, Unless they are repowdercoating them who's going to drive 250 miles in 2 directions and stay in a hotel while you fix my wheels with what more paint? I asked if they would split the cost of the wheel repair, its only $400 again another huge inconvenience and then they went silent and completely stopped responding to my emails. They never disclosed the wheels had damage and that they painted over. You cannot just paint over factory wheels without any prep work ie stripping / powdercoating. The paint is clearly peeling off exposing the factory finish and they admitted to repainting the wheels so they should own up to their mistake. I was under the impression I was getting factory painted wheels because that’s how it was presented to me. NEVER were the roof scratches disclosed, the wheel damage, the ding/dent to the front bumper etc. For the life of me I cannot fathom why they cannot just do the right thing and apologize for the inconvenience and fix the wheels on a car they just sold me. The damage was not caused by me it was caused by poor workmanship at their facility. I never wanted to leave this review, I had a good review but had no choice after they just flat out stopped responding to my emails and their only offer was impossible and they know it. For a sale that went so smooth im very disappointed how they have handled this situation that I have zero involvement in causing, This could of all been avoided with just doing the right thing.

Always great customer service. Excellent waiting area with fresh coffee and a good choice of goodies while you wait! I love the new computer system showing your car while you wait

very nice people, straight foward :) beter than other dealers who play with your feelings and time ... :)

Very professional everyone was extremely nice and extremely helpful they all moved very quick and was able to get me what I needed

I had an excellent experience at Ingersoll from start to finish. Tom was my initial point of contact and immediately set a positive tone - he was welcoming and quickly connected me with the right person for my needs. Lisa was my salesperson and was absolutely outstanding throughout the entire process. She was knowledgeable and patient, taking the time to understand exactly what I was looking for without any pressure tactics. Lisa guided me through every step and made the final delivery smooth and professional, thoroughly explaining all the vehicle features to ensure I was completely comfortable. Rich handled the financing and made what can often be a complicated process incredibly straightforward. He was transparent about all the options and pricing, walking me through everything clearly and answering all my questions with patience and expertise. The teamwork between Tom, Lisa, and Rich was seamless - each person played their role perfectly and communicated well to ensure nothing fell through the cracks. What stood out most was how all three went above and beyond to ensure I was completely satisfied with my purchase. I would definitely recommend Ingersoll. Their team’s expertise, professionalism, and genuine care for customer satisfaction makes this dealership exceptional. Thank you all for making what can often be a stressful process so enjoyable and stress-free.

Great service every time!! I love their service setup - easy to schedule appointments, good hospitality while waiting, very informative with recommendations

Always reliable and outstanding customer service. Waiting area well stocked and comfortable. Staff friendly and informative, attentive to details and future needs. Service department used modern diagnostic equipment that can be reviewed while waiting

As a car owner looking to sell, I opted to use cars.com due to the large size of its audience. That's how I found Ingersoll Danbury. Upon completing a very detailed intake form that included a large number of photos, Ingersoll Danbury made me an instant offer. I was delighted at the price, and though I was considering selling privately, their offer made it unnecessary. I was urged by cars.com to "call the dealership if you want to take them up on their offer." So, I drove hours from home to a place I've never been, nor would have found, nor used, if not for their cars.com hair-trigger response, for the required "in-person inspection". The day before, on the phone, I'd been told by the gentleman I met there that "you could be offered even MORE than the offer, once we see it." Well, THAT's when things went wrong. Despite the car being in impeccable shape, 5 months old, below-average mileage, and loaded with extras, this same man now offered me 28% LESS than just a day earlier, with no explanation but for "that's what it's worth." When I asked how it was possible that they had offered the initial amount, he demurred, saying, well, it's just an app, and spits out automatic numbers that mean nothing. That's in spite of his having looked at the offer and told me specifically I could get MORE — not 28% less. I responded to him that cars.com is a car-buying app with a huge database and a pretty good idea what cars are worth, and that if they're 28% off in their estimate, they'd go out of business pretty quickly, and that this was pure trickery. His response? A shrug. So, in short: Ingersoll Danbury uses the app to make an outrageous offer you can't ignore just to get you to drive out there, wherever you live; only to disavow their own offer, blaming the app for being ignorant of the value of cars, in spite of an extensive intake form that includes mileage, vehicle history, photos, etc.; then offer you an amount you could literally get from anyone, anywhere. Except that if they acted honestly, they wouldn't have nearly as much business as they do. Unbelievable. To call their acts anything other than a scam would be disingenuous. BUYER BEWARE: Ingersoll will lure you in on false premises. Avoid them.