Ingersoll Auto of Danbury

Worst customer service of any dealership I’ve dealt with. Talked to several sales people, made a fair cash offer and never received any response back from anyone. This dealership screams bad business.

Emailed regarding a vehicle for sale. Received a return email 5 days later, with no information of value. I repeated my inquiry via response email, only to get more fluff response. Waste of time/effort.

I reached out to this dealership over 2 weeks ago regarding a car they had for sale. I told them I had a trade in I gave them all of the information with pictures and the VIN number I am still waiting after 2 weeks for a trade-in value. It doesn't appear they want my business unfortunately. I have emailed three different people at this point .

BUYER BEWARE!!!! Ok so here goes, After weeks of searching for a new 3500 HD for our business i found one i liked, perfect right? I called to put a deposit down first thing as we liver 3 hours or so away, They dont do deposits, ok they do a travel hold, so i request a salt of the earth gritty seasoned salesman, sounds weird but im a pretty direct person sometimes and prefer not to offend anyone or come off brash. They give me to a gentleman named aldeir, after a day of dealing with him i asked for someone else, again they returned me to him. Several miscommunications as we had a small linguistics issue. They have me call around get all my insurance reg etc, just to tell me it would be quicker if i registered the vehicle myself, I go down and drive the vehicle notice the tire light was on, the idler arm had a ton of play and the tailgate had a closing issue, I asked aldeir if this stuff would be repaired before delivery, he told me it would. Well they never sent the proper documents to the bank so the delivery was held up an extra 2 days. I asked for the repair orders to review the repairs and notice some of the things i had asked about aren't in there. He again assures me they are done. I receive the vehicle on Friday July 5th, The alignment is off the tailgate isn't fixed and there is still play in the front end. Now i am taking a day out of my shop to drive to a dealership 40 miles away to have the alignment done a week later, Lets rewind a smidge, They bring my paperwork for me to sign and tell me they'd overnight it, Its Tuesday that was Friday I just received it, and we are missing everything for me to register the car. Now they are overnighting that either, There's more but I'm exhausted from the entire situation honestly. I feel they were dishonest and underhanded the entire time. ..... Save you hard earned money and valuable time and go somewhere else.... I ll revise update if they make good somehow but i dont see how they can at this point. I just feel customer service has completely gone out the window

The salesman was great, he did his best to accommodate, however price was not negotiable for the vehicles condition.

Service is excellent, as are the service staff. I didn’t have an appointment, but they were able to provide the service I required . Best service in the area

Easy to deal with no games very happy. We would definitely buy from them again

Aldeir made everything very simple in the sales process. Great experience with the entire dealership.

Aldeir Martins was awesome!! He was professional & helpful! He made me very comfortable during a stressful time! If you want to buy a car, this is your guy!

Within a week of buying used car the airbag light came on. They want $900 to fix it. The only conclusion I can come to is that they reset the codes before they sell a car so the lights go off and you have to pay for the repair. The odds that a car made it 8 years without the light coming on, then it breaks within 7 days are just too small.