Ingersoll Auto of Danbury

KARLA, Was the best most professional qualified sales woman ! Even during a snow storm with two feet of snow clearing the lot and cars, Karla still sold the car we were looking for. She followed through all the way to deliver ! Highly recommend her extra effort to even follow through on her day off from work.

When I test drove the vehicle i purchased, I was asked by the salesman, Joe, "how it felt driving". I explained that it felt like there was tire out of balance when driving on the highway. He was very knowledgeable and assured that there if there was an issue it would be corrected. When I spoke with Evan P. regarding the purchase of the vehicle, I explained that before I picked up the vehicle, I would like the tires/suspension inspected and balanced, a quote to fix the very minor paint issue on the running board. All requests were agreed to. When I picked up the vehicle and I inquired about the paint issue, I was informed the dealership does not do body work and therefor did not provide a quote. My error for forgetting to ask about the tire balancing. When I got home, (about an hour and 10mins from the dealership) I began to look at dashboard features and noticed all 4 tires had different PSI notated (either under or very over inflated). It was then realized the tires were never balanced. I spoke with Evan P. about this and was informed, "the vehicle was inspected and I signed of the inspection", "the tires are aggressive in style and it is normal for there to be some vibration". None of this was helpful or accurate and I asked to speak to the Service Manager. After speaking with Shep L., we agreed a trip back to the dealership was unreasonable but he would reimburse me for having it done locally. Appreciated but should have already been done. While at my local Dodge Dealership they completed their own inspection and found that although the brake pads are new, the rotors were not replaced. The rotors have warping which results in squealing brakes. I guess this doesn't make their inspection report or quality standards. The dodge dealer also notified me of "track lighting" on the back tailgate needing replacement. The cost for this repair is north of $1700! I'm sure this is not a "safety issue" but also sure it wsnt on an inspetion report inspection report. Lastly this vehicle was sold to me with a trailer package. My mistake for not inspecting it and assuming it was a factory installed trailer package; however, it is not and the aftermarket wiring for this does not work. Overall, I am disappointed to say the least in the quality and service. I'm sure I can't blame the dealership for all of this but given the reputation and the price I paid for this vehicle I did not expect to be getting a fixer upper. I have spoken to them multiple times. As they say to al dissatisfied customers. "Please call us" why so Evan can again tell that all vehicles are unique and you wont do anything but would be happy sell me another vehicle! No thank you Evan.

Great experience and chemistry Joseph Etcheto was just flat out fantastic He made sure the car I wanted was available and worked on my time to make sure I was happy with this decision

Peter is a kind person and wonderful salesman. He is a credit to Ingersoll Auto Group! He helped make our lease go smoothly and efficiently. This is our second time we have worked with Peter to lease a new car, and he directs us to the perfect car for our needs.

We are happy with the staff and clean environment. Lucas and Rob was really helpful with the purchase.

Amazing service team, tech kept vehicle clean and service Consultant kept me up to date on my needed services and repair, pricing is affordable and fair

I was looking for a car that was semi hard to find and they had one (GR86). The Toyota dealers had 1+ year wait and the used market was also limited. Ingersoll had one that looked promising but was far away. So I emailed them about it on 5/7 stating im 250 miles away but can you do a thorough walk around / take pics of any dings, dents, smells, damage etc etc since I would be coming from far away. They emailed some photos of any damage they saw and answered all my questions and then stated they would have salesman reach out to me. After reaching out many times and getting no response I sent a final email on 5/22 asking “Is this car still for sale“? They finally responded saying they were trying to reach me but had the wrong phone # ( You could of simply replied to the email and confirmed the # ). Since everything looked good based on the pictures they sent and the answers to my questions I was ready to make a deal. I didn’t try to negotiate much because I knew what these cars typically sell for and was ok with the price based on its condition they presented. The rest of the process went pretty smooth, I had my own financing, arranged to have the car shipped etc. This is where the fun begins, When I got the car I gave it a nice hand wash and brought into the garage under LED lights to finish up. 1 – I Noticed the whole roof was scratched BAD, tons of scratches ( took video ) , They offered me $200 towards a detail and I was ok with it provided they came out ( detail was $375 ) Also noticed some paint on the wheels was chipping which I would just touch up after the detail. 2- Paid for the detail and now saw all the rims were missing more paint and upon a closer look it appears Ingersol painted over the factory finish to hide wheel damage which I again confirmed with pictures and was never disclosed. Previously I found scratches on the airbag cover and damage to the front bumper they didn’t disclose even after I asked ( is there any other damage the pictures are not showing ). I was willing to ignore the airbag/bumper but not the wheels. Who wants a semi brand new car you just spent $30,000 with all the wheels chipped. I sent them pictures and said look stuff happens but would you help me get my wheels powdercoated/fixed especially since you now confirmed you did in fact paint over them to mask the damage. At this point they told me most dealers would turn you away but bring the car in and we will see what can be done. That is an impossible task and they know it, Unless they are repowdercoating them who's going to drive 250 miles in 2 directions and stay in a hotel while you fix my wheels with what more paint? I asked if they would split the cost of the wheel repair, its only $400 again another huge inconvenience and then they went silent and completely stopped responding to my emails. They never disclosed the wheels had damage and that they painted over. You cannot just paint over factory wheels without any prep work ie stripping / powdercoating. The paint is clearly peeling off exposing the factory finish and they admitted to repainting the wheels so they should own up to their mistake. I was under the impression I was getting factory painted wheels because that’s how it was presented to me. NEVER were the roof scratches disclosed, the wheel damage, the ding/dent to the front bumper etc. For the life of me I cannot fathom why they cannot just do the right thing and apologize for the inconvenience and fix the wheels on a car they just sold me. The damage was not caused by me it was caused by poor workmanship at their facility. I never wanted to leave this review, I had a good review but had no choice after they just flat out stopped responding to my emails and their only offer was impossible and they know it. For a sale that went so smooth im very disappointed how they have handled this situation that I have zero involvement in causing, This could of all been avoided with just doing the right thing.

Always great customer service. Excellent waiting area with fresh coffee and a good choice of goodies while you wait! I love the new computer system showing your car while you wait

very nice people, straight foward :) beter than other dealers who play with your feelings and time ... :)

Very professional everyone was extremely nice and extremely helpful they all moved very quick and was able to get me what I needed