Ingersoll Auto of Danbury

Bought a 2016 Cadillac. Went to pick it up 3 days later. I pulled into the driveway at 6:50 PM for my 7:00 PM appointment expecting to see my car right... out front with the 2 other cars that were parked for delivery in front of the dealership. My car was no where to be found. Went inside and My salesman was with another couple, no problem. After 5 minutes I see him spot me and head off to the back of the room, he returned 5 mins later and I asked where my car was. He said it was just being brought up from the detail shop and would be here in a few minutes. We waited another 15-20 minutes when my car finally was brought up. My salesman asked me to go outside and check the car over. I did, only to discover that the 2 passenger side tires were completely covered with mud halfway up the sidewalls and the car was missing the driver side front centercap that he had promised to replace. I told him this was unacceptable and he assured me he would take it back to the dealership to get it cleaned while I went inside to handle the paperwork. When completing the paperwork, he did bring in the new centercap. Finished the paperwork, and went back out, he told me to activate the OnStar myself while he went to get my registration paperwork and he would be right back. Well, he returned 20 minutes later while I sat in the car waiting and playing around with the various buttons trying to familiarize myself with the car. He returned and asked if I had any questions. I asked how to activate the Satellite radio. He seemed surprised that it was not activated and gave me the code. I asked if Syrius FM still gave 3 months free with new cars. He said that they had stopped giving 3 months and only give 1 month free now, which was completely wrong. We finally left the dealership at 8:45 (1.75 hours after I arrived there. 1 month later I got a call from a gentleman at Ingersol asking me if my "experience" at Ingersol was a good one. I basically outlined the entire story that I described above. He apologized and assured me that he would relay my concerns to management and would get back to me. Well that was 8 months ago and I am still waiting for that call back. I was patient and polite throughout this whole nightmare, and I just decided to forget about these people forever. I would not buy so much as a dome lightbulb from these people. The absolute poorest example of Customer Service ever! What should have been an exciting, fun experience picking up my new ride, was nothing but a major disappointment by a dealership that completely dropped the ball. Let the buyer beware!

Can't figure out how this place sells so many vehicles - should be ashamed of themselves. If you only shop them probably getting hosed - go elsewhere.... Two other dealers offered $3,500 more for my trade up front with no negotiation. Salesman took forever in the office to generate a price only to be a low ball trade offer. Took too long and wanted to try to fix it - not worth it. Not to mention no big discount as mentioned on a service loaner with 5600 miles. I guess they think people are born yesterday or something - do your homework and think twice before venturing in and chancing getting ripped off!

From the moment I walked into the showroom I felt comfortable. Morgan was extremely knowledgeable about the vehicle I was looking at and made the whole... process super easy. His team was fluid and efficient. He called me at 11:00am to tell me about a Chevy Cruze that was available. He asked if I could be there by 1:00pm and I was home in my driveway at 2:55pm with my new car. Perfect experience.

Amazing experience at Ingersoll of Danbury, Jimmy D was my sales person, he made the process easy and painless. I got the car I wanted for the price I... can afford. Thanks

My salesman was pape and his apprentice Austin. They got me into my dream truck. The gmc 1500 sierra denali with the denali ultimate package. Pape made... the process so easy and simple and gave me nice trade in on my 7 year old tacoma. I plan. On having this denali for years to come but when I want to trade in for another I will definitely be back. Every time I get out of my truck I get compliments on her. Thank you pape

Excellent car dealership. Staff is very accommodating and respectful. Would not service my vehicles anywhere but Ingersoll.

Everyone was very nice and helpful. The facility is very clean. So far all experiences with buying to dealing with service has gone very smoothly.

I had no intention of purchasing a vehicle. I was shopping around. The dealer and deals were so great I purchased a Trax that evening. Best car buying... experience in 30 years.

A true no-haggle dealership that offered a fair deal on my trade and an excellent deal on my purchase. They even re-balanced the tires on the truck I test... drove while I waited. I drove over an hour to buy my truck from Ingersoll Auto and would do it again in a heartbeat.

...bought a lot of cars over the years, these guys don't play around. One class act. Worth the drive.