Reviews
Bought a Ford Escape
Great experience. Will continue doing business with Matthews and Justin Greenberg in sales. Even after the purchase I still reach out and receive the help I need for whatever issue I’m having.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Ana, we set high expectations for ourselves so it?s gratifying to hear you had a great experience with Matthews and Justin! Thank you for taking the time to leave us your review! Please let us know if there is ever anything else we can do for you! Safe travels!
Great Dealership!
My husband and I have purchased several vehicles from Mathews Ford. I wouldn't go any where else for service, every one is helpful and friendly.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Kara, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We hope to be of service to you again! Take care!
Recall Repair Work Well Done
Todd, Dean and Mr. Klotz plus the Service Techs all did a woderful job on a tough recall of my F-150. I love the truck and the work they have done to keep it like new.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Robert, thank you for your wonderful response to the quality of service our Staff provides! Thanks again for your business! Take care!
They do good work
Wait time is way too long (1-2 hours) for a Quick Lube service center. They either need to take appointments or expand the facility.
- Customer service 3.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hello Norman, we strive to provide great service to all our customers so we appreciate your feedback. Please don't hesitate to give us a call if you'd like to discuss your concerns in further detail. Your satisfaction is very important to us, and we hope to be of assistance in the future. Take care.
Purchase of a new vehicle.
Everything went very well during my purchase. I have worked with Donna Hast on another purchase and she is very patient and knowledgeable about the cars I have purchased.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Phyllis, thank you for your kind words and congratulations on your new vehicle! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!
Great services
Oil change in record time. Service writer told me he call when complete. Went across Street to get lunch and I no sooner took last fork of eggs. There is my call......ready to go.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Matthews Ford-Sandusky, Ohio
Horrible customer service from the service dept!!! Picked up my car and was told when I asked where my car was To BEEP THE HORN-YOU?LL FIND IT?!?! When they knew I was in my way to pick up my car! Horrible horrible service!!!
- Customer service 1.0
- Buying process —
- Quality of repair 1.0
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did make a purchase
Hello Lisa, customer service is one of our top priorities so we are disappointed to hear you did not receive the quality experience you deserve. If you are willing to give us another chance, please contact us at (419) 626-4721 and we will do our best to turn your experience around. Thank you, and take care.
recall service
Quick and friendly, nice waiting room, good service.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
2015 Ford Fusion
very nice and pleasant experience and I appreciate the sales people.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Frederick, thank you for your kind words and congratulations on your new vehicle! Our team is dedicated to providing top-quality service, and we're so happy to hear that your experience reflected this. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!
Mathews Ford
Customer service could use some work. I don't like being lied too. Do you really inspect your used cars before reselling them?
- Customer service 3.0
- Buying process 4.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 3.0
- Does not recommend this dealer
- Came in for service or repair
- Did make a purchase
Hello Cynthia, thank you for taking the time to share your feedback. Earning your trust is very important to us, and we would like the opportunity to speak with you further to find out how we can better assist you moving forward. Please contact us at (419) 626-4721 so that we may discuss your concerns in greater detail. We hope to hear from you soon.