Mathews Ford Lincoln

4.6 out of 5 4.6

Reviews

4.6 out of 5 4.6
90 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

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  • 4.0 out of 5
    October 11, 2019

    Wait time is way too long (1-2 hours) for a Quick Lube service center. They either need to take appointments or expand the facility.

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    Hello Norman, we strive to provide great service to all our customers so we appreciate your feedback. Please don't hesitate to give us a call if you'd... like to discuss your concerns in further detail. Your satisfaction is very important to us, and we hope to be of assistance in the future. Take care.

  • 5.0 out of 5
    September 22, 2019

    Everything went very well during my purchase. I have worked with Donna Hast on another purchase and she is very patient and knowledgeable about the cars... I have purchased.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Phyllis, thank you for your kind words and congratulations on your new vehicle! If you have any additional needs or questions, we will be more than ha...ppy to assist you! Safe travels!

  • May 17, 2018

    Great dealership! Have been going there for years.

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    Donna, we set high expectations for ourselves so it?s gratifying to hear you had a great experience with us. If you have any additional needs or quest...ions, we will be more than happy to assist you! Safe travels!

  • 1.0 out of 5
    September 16, 2019

    Horrible customer service from the service dept!!! Picked up my car and was told when I asked where my car was To BEEP THE HORN-YOU?LL FIND IT?!?! When... they knew I was in my way to pick up my car! Horrible horrible service!!!

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    Does not recommend this dealer
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    Hello Lisa, customer service is one of our top priorities so we are disappointed to hear you did not receive the quality experience you deserve. If yo...u are willing to give us another chance, please contact us at (419) 626-4721 and we will do our best to turn your experience around. Thank you, and take care.

  • 5.0 out of 5
    September 14, 2019

    Quick and friendly, nice waiting room, good service.

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    August 29, 2019

    very nice and pleasant experience and I appreciate the sales people.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Frederick, thank you for your kind words and congratulations on your new vehicle! Our team is dedicated to providing top-quality service, and we're so... happy to hear that your experience reflected this. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

  • 3.0 out of 5
    August 13, 2019

    Customer service could use some work. I don't like being lied too. Do you really inspect your used cars before reselling them?

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    Does not recommend this dealer
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    Hello Cynthia, thank you for taking the time to share your feedback. Earning your trust is very important to us, and we would like the opportunity to... speak with you further to find out how we can better assist you moving forward. Please contact us at (419) 626-4721 so that we may discuss your concerns in greater detail. We hope to hear from you soon.

  • 5.0 out of 5
    August 12, 2019

    The people at Mathews Ford were excellent to work with. I have a great F 250 that?s a joy to drive.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Robert, our Staff works hard to go the extra-mile for our valued guests! Thank you so much for your business and we look forward to your next visit! S...afe travels!

  • 5.0 out of 5
    August 7, 2019

    We had a great experience here they worked with us on our trade in to give us what we wanted

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Hello Romana, we're happy to hear you had a great experience with us. Congratulations on your new car! We appreciate your business and hope to see you... again soon. Safe travels!

  • 5.0 out of 5
    July 19, 2019

    Justin and Angie where very helpful throughout the whole process, I couldn?t thank them enough

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Tori, we set high expectations for ourselves so it?s gratifying to hear you had a great experience with us. As one of our valued customers, we want to... sincerely thank you for your business and we hope to see you here again down the road!

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