Reviews
Dylan and the entire service department are top notch
Dylan and the entire service department are top notch number 1 in my book! They went above and beyond to diagnose the problem with my 2025 Escape and then kept me informed every step of the way. I would highly recommend Ken Ganley Ford Service Department and give them a 5+ star rating!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Ken Ganley Ford Parma, we look forward to having you as a valued customer for many years to come!
Ken Ganley provided me with prompt, courteous, friendly,
Ken Ganley provided me with prompt, courteous, friendly, knowledgeable, and efficient service. They were great!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!
Dylan is an absolute super ambassador and professional
Dylan is an absolute super ambassador and professional service advisor who makes getting service a breeze. His explanation of the work to be done, timeframe, and overall coordination is on point. He epitomizes superior customer service. A dealership is measured by its Service Department and this one fires on all cylinders because of the staff. Everyone is helpful, professional, and friendly. Ken Ganley Ford is a terrific dealership that cares about its customers and delivers a terrific customer experience. Aces!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!
Great Service and very friendly staff.
Great Service and very friendly staff. No hassle, kept me informed of the progress always.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.
I was told it would take 1-1 1/2 hours, which sounded
I was told it would take 1-1 1/2 hours, which sounded reasonable. Dylan came out after 40 minutes to say it was ready. Well done!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.
Great and timely service.
Great and timely service. Friendly staff and nice waiting area where I could work while I waited.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!
Very helpful and and willing to work with me to to get my
Very helpful and and willing to work with me to to get my problem solved
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- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!
The best Ford service center in the area!
The best Ford service center in the area! I would highly recommend them. Very prompt and courteous.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance.
As always, excellent service.
As always, excellent service. Very prompt and courteous Everything was AWESOME! Ganley is my go to for service.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Ken Ganley Ford Parma.
Dylan provided great service and kept me up to date
Dylan provided great service and kept me up to date throughout the service of my vehicle.
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- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.
Hello, we are very happy we could provide you with a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.