Reviews
I was very pleased with my service from AutoNation from
I was very pleased with my service from AutoNation from check in to finish. Ashley was very friendly and efficient checking me in. Very happy with their shuttle service, the work being completed ahead of schedule, and so delighted that they washed my car!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Jessie, thank you for your positive review. We're happy to have been of service to you. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
Ashley was great.
Ashley was great. Very attentive made me feel like the only person getting service done that day.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, we're happy you found our staff to be so supportive during your experience here at AutoNation Ford Westlake. If you have any further questions, please don't hesitate to reach out!
Ashley was super great and helpful.
Ashley was super great and helpful. I've had to bring my car in for the back up camera a few times and Ashley made sure it got done. Super friendly and informative.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Thank you so much for being one of our valued guests and we look forward to your next visit!
Honest, experienced, and great people.
Honest, experienced, and great people. If you need a car go and see Danny Coffey.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi, thank you for taking the time to share your feedback with us. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future! Take care!
Was very well taken care of by Ashley.
Was very well taken care of by Ashley. The service here is always curtsy rate.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!
It has been a pleasure working with this dealership.
It has been a pleasure working with this dealership. Sales and service has been great.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you ever need help, just give us a call. Happy motoring!
Always a pleasant experience.
Always a pleasant experience. Personal attention and knowledgeable. Always on time, suggestions and keeps my file up to date and thorough.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Diane, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!
I have had a few issues with this service department.
I have had a few issues with this service department. They have a lack of communication, they don’t pay attention to details unless it suits them. If you do have a problem they will say they want the opportunity to make it right but never call you back. I would rate my experience at 2 maybe 3 out of 10 and that’s only because there are a few people there that try. I’ve had everything from dishonest assessments, neglect to inform about critical break issues, and the lack of communication. I would love to be able to take my vehicle to a place that listened and cared especially when you purchase your vehicle there and purchase a warranty with them. They don’t seem to care and always make it seem like you are an inconvenience. I got regular oil changes almost every two months because of a commute they waited until I was almost “metal on metal” with my rear breaks to tell me I needed them. You had to fight with them to get a rental if you needed one. I needed diagnostic work done and told them that. They informed me the day before my appointment that they don’t do that work on Saturdays. So I’d have to reschedule another month out for that work. They said they would make it right. Never got a call back or a call in general. They don’t care! They just want your money.
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Hi, thank you for taking the time to leave us feedback. We have shared your experience with our management team for review and follow up.
Very professional and they answer all your questions.
Very professional and they answer all your questions. My sales person Denise Kuninch was absolutely knowledgeable and caring regarding your needs. Thank you Denise.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Hi, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Feel free to stop by if you ever need any more help.
Love our new Maverick and our salesman Will was the best!
Love our new Maverick and our salesman Will was the best! Will definitely tell others!!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!