Mclaughlin Motors

This was the first time I worked with a female car sales person and she was tremendous! Kim is her name and she was no nonsense, very transparent. She... did a great job. I was in a tough spot and she made the entire process much better. I will ALWAYS go to Kim.

Great experience at McLaughlin. Kim was very easy to work with and made herself available to all my questions. Very happy with my new Forester!

After viewing a vehicle online and speaking to Scott Schnabel, we drove 145 miles to see if this was a car for my wife. It was a positive experience in... every way. We were purchasing a pre-owned vehicle, but you would have thought we were buying the top of the line auto from them. It was an extremely positive experience. A+

Great experience! Quick and easy to work with! Had a great time at the dealership. I would recommend Kim and this dealership to a friend!

This is my second Subaru purchased from McLaughlin Motors Moline, IL. Kim Hicks has been my sales representative on both purchases. She's very patient,... non-pushy and easy to contact/respond to questions. From finance people (Mike) to service personnel (Beth first car and current person, John) I find then easy to speak with about questions. Please consider this locally owned dealership to purchase your next car. Not heavy handed and fair price. Subaru has an excellent resale and reputation.

Initially, showed up for an appt after driving an hour away to test drive a car that an office girl had taken home to drive for the weekend. I can't... remember the salesman that had failed to have it available but he sent Kim Hicks to deliver the bad news. Kim went above and beyond calling to have the lady bring the car back. Working with Kim on price (which is never fun) was a wonderful experience. She was very personable and to the point. There was no back and forth. This is the way car dealerships should all operate... no game playing. Our only complaint was with the finance dept. We financed through them and the interest rate was the highest we had come across. They made an offer to drop it if we agreed to buy the extra warranty. Left with a great used car for a great price anyways!

Fabulous staff to work with. Not pushing, didn't play any games. Very accommodating. Kim our sales lady was fabulous, would use her again. Love my new... car. Never had a Subaru before.

Turned in my 2016 for a 2019 (used forester), Dan was a great person to work with, straight forward, and explains everything. would go back or recommend... to everyone

Unfortunately, I did not have positive customer service at all! I drove from out of state to purchase a specific vehicle from McLaughlin, due to a recent... accident where my car was totaled. The salesman told me on the phone the day prior to my trip I could finance a loan with McLaughlin. When I received my check from the insurance company the following week, then I could refinance the loan, since I was paying 50% cash for the car. Upon my arrival the next day to buy the vehicle, the finance person I interacted with made it clear he did not want to do the loan due to the amount of paperwork on my end and his end and this would not be a good impression for his lenders. He had me call my bank in Iowa to see if they would do the loan. It was Friday afternoon at 3pm, so the banker said this was not possible because they would need my signature. *I left without a vehicle and put a $500 deposit down to come back the following week to purchase the car. My $500 check was cashed within two business days at my bank. When I returned to McLaughlin the following week to ask for the refundable $500 deposit check I was told I would receive it in the mail a few days later. It took a little over two weeks to get the $500 in the mail. Honestly, my experience all around was not good and it made things very stressful when I had just recently been in a bad accident that totaled my other car.

My first Suburu buying experience was superb. Dan was very straight forward, honest, quick to respond, and was very sincere to meet the needs of the purchase.... He so kindly programmed my garage door opener while I was finishing up in the financing department. He also provided great advice for my accessory needs. I highly recommend Dan for your Suburu experience.