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Central Cadillac

(352 reviews)
Visit Central Cadillac
Sales hours: 9:00am to 5:00pm
Service hours: 8:00am to 6:00pm
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Sales Service
Monday 9:00am–5:00pm 8:00am–6:00pm
Tuesday 9:00am–5:00pm 8:00am–6:00pm
Wednesday 9:00am–5:00pm 8:00am–6:00pm
Thursday 9:00am–5:00pm 8:00am–6:00pm
Friday 9:00am–5:00pm 8:00am–6:00pm
Saturday 9:00am–3:00pm 9:00am–3:00pm
Sunday Closed Closed

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New (216) 367-5556 (216) 367-5556
Used (216) 539-9065 (216) 539-9065
Service (216) 416-8482 (216) 416-8482

Inventory

See all 143 vehicles from this dealership.

About our dealership

This seller has been on Cars.com since November 2022.
Welcome to Central Cadillac, Cleveland’s go-to destination for luxury and performance since 1942. We’re more than just a dealership—we’re a team of passionate professionals dedicated to delivering an exceptional car-buying experience. Whether you’re shopping for a brand-new Cadillac or a high-quality pre-owned vehicle, we make the process seamless and enjoyable. With top-tier service, expert guidance, and a commitment to excellence, we’re here to help you drive away in style. Experience the Central Difference today!
If you're ready to experience the luxury experience of Cadillac, then we invite you to come to Central Cadil..

Service center

Phone number (216) 416-8482

Service hours

Monday
8:00am–6:00pm
Tuesday
8:00am–6:00pm
Wednesday
8:00am–6:00pm
Thursday
8:00am–6:00pm
Friday
8:00am–6:00pm
Saturday
9:00am–3:00pm
Sunday
Closed

Meet our employees

Reviews

(352 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Central Cadillac from DealerRater.

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Had to return after my 45,000 mile checkup, because the

Had to return after my 45,000 mile checkup, because the mechanic had not checked well enough initially.

Had to return after my 45,000 mile checkup, because the

Had to return after my 45,000 mile checkup, because the mechanic had not checked well enough initially.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
Worked with:
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Dealer response

Hi, thank you for your feedback. We are sorry that your experience at Central Cadillac did not meet your expectations. We would like to discuss this matter further to help address your concerns to the best of our abilities. Someone from our staff will be reaching out to you in the very near future. Thank you again for your feedback. It helps us to get even better.

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The dealership was welcoming.

The dealership was welcoming. Everyone we had contact was very helpful and professional. A much welcome change from any other dealership. Best experience I have ever had.

The dealership was welcoming.

The dealership was welcoming. Everyone we had contact was very helpful and professional. A much welcome change from any other dealership. Best experience I have ever had.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
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I bought a Corvette Z06 from this dealer, pre- purchase

I bought a Corvette Z06 from this dealer, pre- purchase went smooth, but during and after purchase has been a nightmare. Steve was good to work with before I got the car, only reason this isn't a one star review. The sales manager Jesse Huber is extremely rude and unprofessional, the exact embodiment of a slimy car salesman that you can't trust. When I came to trade in my other vehicle he didn't greet me at all, came to do a look around on my trade in and then disappeared. I had to find him later myself to get final numbers on the car and he was hiding in his office. He spoke to me with such disrespect that I have never experienced at any car dealer in my life, almost as if I was a complete nuisance and not how a customer should be treated. I was promised the original floor mats for the vehicle and that he would order it, and two months later and I still don't have the mats. Additionally, its been two months since the car was purchased and they still have not completed my registration. I got a call from the finance manager 3 days before my temp tags expired saying they were missing the back of my license to complete registration. Why wasn't all information to process my registration collected day of purchase? Why was my registration process only just started 42 days after purchase? After providing the information immediately and asking for an update, I never got a call back. A week passed, my temp tags expired, and I called to get a new one. The finance office went to voicemail, and I was unfortunately transferred to Jesse, who told me he would check on the registration status and call me back by the end of the day(which he never did). I called back the next day myself to get an update and he hung up immediately. Now I can't drive the car I purchased months ago, and am completely in the dark on why they haven't completed the registration process that they were paid and obligated to do in a timely manner. Maybe you get lucky and don't have to deal with Jesse, but I would recommend just going somewhere else if you want good service and a good car buying experience both during and after your purchase. With these guys, once they have your money they couldn't care less about you.

I bought a Corvette Z06 from this dealer, pre- purchase

I bought a Corvette Z06 from this dealer, pre- purchase went smooth, but during and after purchase has been a nightmare. Steve was good to work with before I got the car, only reason this isn't a one star review. The sales manager Jesse Huber is extremely rude and unprofessional, the exact embodiment of a slimy car salesman that you can't trust. When I came to trade in my other vehicle he didn't greet me at all, came to do a look around on my trade in and then disappeared. I had to find him later myself to get final numbers on the car and he was hiding in his office. He spoke to me with such disrespect that I have never experienced at any car dealer in my life, almost as if I was a complete nuisance and not how a customer should be treated. I was promised the original floor mats for the vehicle and that he would order it, and two months later and I still don't have the mats. Additionally, its been two months since the car was purchased and they still have not completed my registration. I got a call from the finance manager 3 days before my temp tags expired saying they were missing the back of my license to complete registration. Why wasn't all information to process my registration collected day of purchase? Why was my registration process only just started 42 days after purchase? After providing the information immediately and asking for an update, I never got a call back. A week passed, my temp tags expired, and I called to get a new one. The finance office went to voicemail, and I was unfortunately transferred to Jesse, who told me he would check on the registration status and call me back by the end of the day(which he never did). I called back the next day myself to get an update and he hung up immediately. Now I can't drive the car I purchased months ago, and am completely in the dark on why they haven't completed the registration process that they were paid and obligated to do in a timely manner. Maybe you get lucky and don't have to deal with Jesse, but I would recommend just going somewhere else if you want good service and a good car buying experience both during and after your purchase. With these guys, once they have your money they couldn't care less about you.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 2.0
  • Does not recommend this dealer
  • Shopped for a used car
Worked with:
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The dealership was very clean.

The dealership was very clean. The workers there were very nice and welcoming Upon arrival..

The dealership was very clean.

The dealership was very clean. The workers there were very nice and welcoming Upon arrival..

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 2.0
  • Does not recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
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The dealership has the best customer service.

The dealership has the best customer service. They make getting service completed a pleasure. Best experience

The dealership has the best customer service.

The dealership has the best customer service. They make getting service completed a pleasure. Best experience

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
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The dealership took great care of my car right away when

The dealership took great care of my car right away when I found a nail in my tire that defaulted the tire. I called them and they fixed the tire in a short time. I really appreciate the fast response!!!

The dealership took great care of my car right away when

The dealership took great care of my car right away when I found a nail in my tire that defaulted the tire. I called them and they fixed the tire in a short time. I really appreciate the fast response!!!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Hi Cwillis, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

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I've been taking my car to Central Cadillac for 20 years

I've been taking my car to Central Cadillac for 20 years and they consistently provide excellent service. Each time I have service they explain clearly what repairs are needed, why, and provide a cost estimate for each repair and my expected total cost -- then they follow up promptly should something change. They recently changed my oil, installed a new battery, replaced my tires, balanced them, alignment, and timed / combined this with replacing my in-tire sensors to save me money -- then detailed the car. I used to check prices at other repair places, but Central Cadillac's service prices are in-line with others, their quality has been consistently excellent, and they provide one-stop service for all my needs. I highly recommend Central Cadillac service!

I've been taking my car to Central Cadillac for 20 years

I've been taking my car to Central Cadillac for 20 years and they consistently provide excellent service. Each time I have service they explain clearly what repairs are needed, why, and provide a cost estimate for each repair and my expected total cost -- then they follow up promptly should something change. They recently changed my oil, installed a new battery, replaced my tires, balanced them, alignment, and timed / combined this with replacing my in-tire sensors to save me money -- then detailed the car. I used to check prices at other repair places, but Central Cadillac's service prices are in-line with others, their quality has been consistently excellent, and they provide one-stop service for all my needs. I highly recommend Central Cadillac service!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
Worked with:
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Dealer response

Hello, thank you; we appreciate your feedback! If you have any further questions, please give us a call. We're always happy to help!

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Central Cadillac has an outstanding dealership.

Central Cadillac has an outstanding dealership. The personnel is great: pleasant, helpful and professional. Central Cadillac has an outstanding dealership. The personnel is great: pleasant, helpful and professional.

Central Cadillac has an outstanding dealership.

Central Cadillac has an outstanding dealership. The personnel is great: pleasant, helpful and professional. Central Cadillac has an outstanding dealership. The personnel is great: pleasant, helpful and professional.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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They took me the same day for my service problem and I

They took me the same day for my service problem and I was in and out in one hour . That was awesome since I had an appointment in the afternoon . Thank you

They took me the same day for my service problem and I

They took me the same day for my service problem and I was in and out in one hour . That was awesome since I had an appointment in the afternoon . Thank you

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
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Professional, not pushy, very helpful, clean facility,

Professional, not pushy, very helpful, clean facility, great communication, respectful, staff friendly, answers questions and laid back. I will come back here again.

Professional, not pushy, very helpful, clean facility,

Professional, not pushy, very helpful, clean facility, great communication, respectful, staff friendly, answers questions and laid back. I will come back here again.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
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