ReviewsWrite a review
The service i received for the oil change was exceptional and fantastic
Thank you for the feedback, Michael John Prusak Jr! Our top priority is exceptional customer care and we are proud that this was offered to you during your recent visit. Sean O'Donnell, Fixed Operations Manager.
I don't know where to start. Sad situation all the way...
I don't know where to start. Sad situation all the way around. It seems to me if Chevy cared about their customers, why are these people still there?
Thank you for sharing this review regarding your experience with us. I’d like to discuss this with you further if you could please contact me at your earliest convenience. Tom Dow, General Sales Manager.
Mr. Dow, I will be there on Monday evening. Is there a certain time we could talk? I've already had several discussions with almost I thought the whole team in regards to my mom and Aunt car. Please advise.
sevice dept. needs a tune up. more attention in auto care...
sevice dept. needs a tune up. more attention in auto care and bettering the service could make this dealership a great place.
slow service and no communication about the care of your vehicle why overbook for service and have too many appointments at one time when you can't handle it
the service departement is horrible they took 4 hours...
the service departement is horrible they took 4 hours to check 4 things and told me it was normal which I have owned my chevy trucks and they didn't do these thinks I asked what took so lo g then they said it would quicker maybe
Your experience with us does not reflect our standards of customer service. Your time is valuable to us and we strive to provide fast and competent service. Please contact me at your earliest convenience so we can discuss this further. Sean O'Donnell, Fixed Operations Manager.
I am not one to air out my frustrations publicly, however...
I am not one to air out my frustrations publicly, however after my experience with Mike Anderson Chevrolet, something needs to be done. Let me start from the beginning. I had to get my tail light fixed and chose to get it done at CDE collision after I read the positive reviews. They took my car in and did an initial inspection of the vehicle. They brought to my attention that the paint sealer on the hood of my car has already begun to peal. The hood of my car had been re-painted and improperly sealed. I told them that I just bought my car 8 months ago certified Pre owed from Mike Anderson- I wasn’t aware of it being painted. CDE advised me to take it back to Mike Anderson and have them redo the hood since it was is unacceptable. I did as they suggested; however, I was met with unprofessionalism by the supervisor of Mike Anderson’s Merrillville service shop whose name was Sean O’Donnell, and he said there were no other superiors I could talk to besides Mike Anderson himself. He offered no solution to my problem, and when I told him I was going else where, he saluted me off rudely. I wouldn’t of minded paying for my hood to be fixed if it was discounted or something was accommodated since this wasn’t disclosed about my car being painted beforehand. I’m upset with the service, again no solution, and I will never buy another car from Mike Anderson again. I want to thank CDE Collision for going above and beyond to help me repair my car- especially Kim and Bob.
Thank you for your feedback. We strive for 100% customer satisfaction and it’s concerning to hear your recent service visit did not meet your expectations. Your feedback will be reviewed by our team and we encourage you to contact us at your earliest convenience to discuss this in greater detail. Sean O'Donnell, Fixed Operations Manager.
Sean O Donnell in service is a great guy to deal with,...
Sean O Donnell in service is a great guy to deal with, helped me with my 18 GMC Sierra, upfront and honest and doesn't beat around the bush, wish all service departments were the same. Thanks Sean!
Thank you so much for sharing your experience with us. We're happy to hear you were able to find what you were looking for, including fantastic customer service from our team. Thank you for choosing us for your automotive needs and we look forward to working with you again in the future. Tom Dow, General Sales Manager.
Shop at Mike Anderson Chevrolet of Merrillville!
Great customer service! Very helpful. Our sales person was very friendly and helped me find my perfect car!
Thank you for leaving us this great review, Esthela! We are very happy to hear that we could be so helpful during your recent visit with us. We look forward to seeing you back again in the future. Take care! Tom Dow, General Sales Manager.
A little disappointed Malibu Owner
Oil Change was efficient. They finished ahead of schedule. They claimed they could not find a slow leak in one tire but rotated tires and I am now losing 1 Psi per day in my driver side front tire.