Mike Anderson Chevrolet Of Merrillville

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4.5
(439 reviews)
Visit Mike Anderson Chevrolet Of Merrillville
Sales hours: 9:00am to 6:00pm
Service hours: 8:00am to 4:00pm
View all hours
Service Sales
Monday 7:30am–5:30pm 9:00am–9:00pm
Tuesday 7:30am–7:00pm 9:00am–9:00pm
Wednesday 7:30am–5:30pm 9:00am–9:00pm
Thursday 7:30am–7:00pm 9:00am–9:00pm
Friday 7:30am–5:30pm 9:00am–9:00pm
Saturday 8:00am–4:00pm 9:00am–6:00pm
Sunday Closed Closed
New (219) 951-4906 (219) 951-4906
Used (219) 951-4899 (219) 951-4899
Service (219) 940-5670 (219) 940-5670

Inventory

See all 223 vehicles from this dealership.

Special offers

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About our dealership

This seller has been on Cars.com since January 2009.
Since opening our doors Mike Anderson Chevrolet has kept a firm commitment to our customers. We offer a wide selection of vehicles and hope to make the car buying process as quick and hassle free as possible.

If you would like financing options and you are in the market to purchase a new Chevrolet or used car or truck we will provide assistance to help you find financing options that fit your needs! Whatever your credit history or even if you are a first time car buyer you can trust that Mike Anderson Chevrolet will get you into the car or truck you choose with professionalism and attention to your needs.
#1 Chevy Dealer in Indiana for Sales. 6 TIME DEALER OF THE YEAR

Service center

Phone number (219) 940-5670

Service hours

Monday
7:30am–5:30pm
Tuesday
7:30am–7:00pm
Wednesday
7:30am–5:30pm
Thursday
7:30am–7:00pm
Friday
7:30am–5:30pm
Saturday
8:00am–4:00pm
Sunday
Closed

Reviews

4.5
(439 reviews)

A dealership’s rating is calculated by averaging its lifetime reviews.

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2.0

My poor service twice!!!!

This is the second time I made an appointment about the same issue and literally had the exact same poor treatment. The screen behind my steering wheel doesn't work. I called and made an appointment about that. Do you know that I sat in the waiting room for hours for NO SERVICE to be done on my car!!!!!!!!!! On this last visit, I got there around 2:30pm and left by 5:00pm. I saw my car just sitting there. I thought someone was going to pick it up eventually. So, I finally went to the front to show my face. When they saw me, it was as though they had forgotten about me. I went back to my seat and some minutes later a women came to me to tell me that they will call me when the part comes in. WHAT!!!!! You mean I sat here for nothing? Mind you, today is August 6 and I never received a call yet!!!! I believe they only said something to me because they realized they had forgotten I was there. This EXACT same thing happened the first time I made an appointment for the same issue. I would like to call the corporate office for this and send a very negative report.

Dealer response

Hello, thank you for leaving us feedback. We are disappointed to hear that your experience was not a positive one. Please reach out to us at your earliest convenience so we may further assist you in working towards a resolution. Mike Anderson Chevrolet of Merrillville (219) 947-4151

2.0

Women take your car elsewhere.

Women take your car elsewhere. I've taken auto class, so not completely ignorant when it comes cars, but know enough to know when something is not right. Brought my traverse in for noise that sounded like my rotors grinding then gas mileage tanking with the sound. Had brakes and rotors checked beforehand, and they are fine. Now, because it wasn't making that sound at that moment, and my gas mileage miraculously went up from 9mpg to 15mpg he didnt want to hear anything was wrong. "I have one myself and seems fine to me" 😒I have my own OBD2 sensor which gave me code C-0300 and C-0700. Showed him the codes and he goes "C? Codes start with P" Googled it later, C codes have to do with brake system, steering, and suspension. Imagine that, since I'm complaining of a noise coming from my brakes without even pressing on them thats also affecting my mpg, and brakes n rotors themselves are fine. So right off the bat he not listening to the fact that something is going on. Then tries saying that having my a/c on will drop my gas mileage. To under 10mpg?!? I don't think so. To 15mpg sure. Not to no 9mpg. "Ok well its $95 for diagnostic" $95 for you to barely look at my car and tell me everything is fine because you don't believe anything is even wrong it? I don't think so. Took my keys and left. Turns out my callibers or sliders likely getting stuck, according to my usual mechanic. The ONLY reason I even attempted to have chevy check first is because its still under warranty. Thanks for nothing. Maybe next time not being so patronizing and condescending, and actually listen when a customer tells you there is something is going on with their vehicle.

Dealer response

Thank you for taking the time to provide us with this feedback. We value hearing from our customers, and the inconvenience that occurred here at Mike Anderson Chevrolet of Merrillville does not reflect our standards of customer service. If you have any questions or would care to discuss this further, please do not hesitate to contact me at your earliest convenience. Chris Molson , Fixed Operations Manager.

1.0

Took my truck in for inspection, told me what was wrong,

Took my truck in for inspection, told me what was wrong, took a bit to fix due to my disability. Took it back in to have them look at it still making the dame noise won't do anything to help due to my warranty expiring. This place is horrible don't listen to the customer and tells us Orwell what do you want me to do.

Dealer response

I would like to speak with you directly in order to better understand the circumstances you’ve described and reach a satisfactory resolution together. Please contact me directly at your earliest convenience. Thank you, I look forward to speaking with you. Sean O'Donnell, Fixed Operations Manager.

5.0

Custom

People there take very care of you and they don?t all day

Dealer response

Annie, we are so glad we could take care of all of your needs at Mike Anderson Chevrolet of Merrillville. Thank you for giving this feedback; we will be sure to share it with the team! Sean O'Donnell, Fixed Operations Manager.

1.0

The staff was rude & judgmental.

The staff was rude & judgmental. They tried to push cars on us that we didn’t want & grossly undervalued my trade in. Would not recommend going there.

Dealer response

We’d like to thank you for sharing details of your recent experience at our dealership. Above and beyond customer service is what we strive for daily with our customers. Please contact us at your earliest convenience so we can discuss your experience and learn more. -Mike Anderson Chevrolet of Merrillville Team

5.0

Tawny Pavese

I hope this letter does not go unnoticed. I think it is important for a person to be recognized when working with the public. Enrique Lopez certainly did his job. I had a very stressful situation which he made much better. He was easy to work with because of his honesty, humor and understanding. He made a great impression and could not have made my transition easier. I love my new CHEVY! KUDOS to Enrique Lopez.

Dealer response

Thank you so much for taking time out of your day to share your experience with everyone. We believe in attentive and professional customer service and we're glad that our team made such a great impression on you. Sean O'Donnell, Fixed Operations Manager.

5.0

I recommend Mike Anderson Chevrolet.

I recommend Mike Anderson Chevrolet. After, having a not so pleasant experience at other car dealerships I was reluctant to go to another. A couple of my friends recommended this facility. When I walked in I was greeted by Big Rob the sales manager. Rob introduced me to Rafael! Rafael is kind, patient and understanding. He never pressured me into buying a car. He listened to my concerns. After several hours I could not decide what I wanted. We ended up choosing 2020 Chevy Equinox. I am so thankful I went to Mike Anderson today! Thank you Big Rob and Rafael for changing my mind on car salespeople! I will be recommending you to all of my family and friends here!

Dealer response

We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! -Mike Anderson Chevrolet of Merrillville Team

5.0

Excellent service!

Ronaldo and David have their acts together, thank you for you patience!

Dealer response

Eric, Thank you for your kind words and for taking the time to inform us of your ongoing positive experience. We are sincerely pleased to know that Ronaldo's and David's efforts have made the difference in your car buying experience. Your testimonial gives us the knowledge that we are making a significant impact and moving forward in a positive light. If you ever have additional questions or need service, we are more than happy to lend a hand. -Mike Anderson Chevrolet of Merrillville Team

5.0

Truck

Salesman was very knowledgeable and made process easy

Dealer response

Thank you for this amazing review! We really appreciate your business. -Mike Anderson Chevrolet of Merrillville Team

5.0

Mr Gill

We loved it snd would come back anytime. They were fast and good

Dealer response

Christopher, we really appreciate you being so kind as to write this review about our dealership. We try our best to stand out from other dealers in terms of service excellence. Thank you so much. If you have any further needs, do not hesitate to come back to see us. Sincerely, Sean O'Donnell, Fixed Operations Manager.

Read all 439 reviews