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Webb Ford

(462 reviews)
Visit Webb Ford
Sales hours: 9:00pm to 7:00pm
Service hours: 9:00am to 2:00pm
View all hours
Sales Service
Monday 9:00am–9:00pm 7:00am–8:00pm
Tuesday 9:00am–9:00pm 7:00am–8:00pm
Wednesday 9:00am–9:00pm 7:00am–8:00pm
Thursday 9:00am–9:00pm 7:00am–8:00pm
Friday 9:00am–9:00pm 7:00am–6:00pm
Saturday 9:00pm–7:00pm 9:00am–2:00pm
Sunday Closed Closed
New (219) 227-5007 (219) 227-5007
Used (219) 227-5073 (219) 227-5073
Service (219) 227-5211 (219) 227-5211

Reviews

(462 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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Overall pleasant experience

I am always hesitant when buying a car, but Webb Ford eased my fears immediately and made the process as easy as could be. Jeff Cote was my sales rep and couldn't have been more helpful.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Dan, we are so happy to hear that Jeff was able to be so helpful during your car buying experience with us.

great service

i have a older car & the service was excellent and they even forsaw a problem that taking care of now will save me money in the long run. and the service was done in a very reasonable time.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Pleasure to Deal with Webb Ford

Once again I want to Thank Steve Rowe and the Service Team. You guys go over and above to find my issues that concern my car safety. gt

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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Lift gate repair

Tim took care of my issue, in by 7:05 home by 7:55 Wonderful person Thanks Tim for great and fast service.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

JoAnne, We are happy to hear we were able to help you in such a timely manner!

Very professional

Steve Rowe very kind, professional, & knowledgeable! Service tech Kyle Stanley did a great job!! Could have coffee for customers waiting, willing to pay for same!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Carol, Thank you for your feedback and kind words about Steve and Kyle!

Great service

Don't even own a ford but take all my vehicles here because of great service department.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Thank you for your business, Shane!!

Always great experience

Always fast and curious. I take my cars to Webb because they have extended service hours and can always fix me in. They always get me in and out quickly

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Eric, we are so glad to hear that we were able to get you I and out quickly!

Outstanding Service

Webb Ford and Steve always does an outstanding job servicing my vehicle. They always get the car back to me in a timely matter and sooner than original time frame. I always get my car serviced with Webb Ford and would never go anywhere else!!!!!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Recent Oil Change and Parts Issue on 2015 Focus

My Wife always comes home happy, Imagine that from a Service Dealer. I looked at her and asked her and she said, that Webb Ford always goes out of the way to make her feel content and with Peace of Mind of what was done and what was taken care of. Thanks Guys for Giving her that, plus the use of a loaner to get her around. She's a Highly Productive lady who has to get things done with not to many issues to worry about.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Service Review

I brought my Fusion in for service. They said it would take an hour, I was out 55 minutes later. The service department has always been friendly, and usually right about the time it takes for the car to be done whenever I've taken it in. We've been buying cars from Webb for over 20 years.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Thank you for sharing your feedback with us! We are happy to hear we were able to get you in and out quickly. We truly appreciate your business with us! Don't hesitate to let us know of any future vehicle needs!