Reviews
I traded in my Mustang GT for a Ford Bronco Sport. I was looking for a better fuel efficient vehicle. The General Manager, Pete Panos was by far the best when it came to providing exceptional customer service. However, the finance department guy was horrible. He doesn’t stop at trying to sell you Gap insurance and other optional coverage. I told him I decline the extra coverage multiple times and he continued to push. He will definitely make you feel uncomfortable. Also my sells guy appeared to be kinda new. He didn’t discuss a lot of things with me like my interest rate options. If they had more Pete Panos, the place would be awesome.
I traded in my Mustang GT for a Ford Bronco Sport. I was looking for a better fuel efficient vehicle. The General Manager, Pete Panos was by far the best when it came to providing exceptional customer service. However, the finance department guy was horrible. He doesn’t stop at trying to sell you Gap insurance and other optional coverage. I told him I decline the extra coverage multiple times and he continued to push. He will definitely make you feel uncomfortable. Also my sells guy appeared to be kinda new. He didn’t discuss a lot of things with me like my interest rate options. If they had more Pete Panos, the place would be awesome.
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- Overall experience
- 2.0
- Does not recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi Earl, thank you for taking the time to bring this to our attention. Customer service is one of our top priorities and we are disappointed to learn that you had anything less than a stellar experience with us. We would like the chance to talk to you further so please do call us at (219) 924-3400 at your earliest convenience so we can work with you to make this right. We hope to hear from you soon. Take care.
I was recently in the market for a used car but thought I'd take a look at the new Broncos on a whim. First of all, I was treated courteously and promptly by Chris, who did not make the mistake of looking for my husband before waiting on me. We shopped for my low mileage 2025 Bronco, which I ended up buying. Chris explained all the bells and whistles to me on the test drive. He also showed me some other used Broncos at my request. I highly recommend Webb Ford as a Ford dealer. There wasn't any high-pressure, pushy salesmanship. Just a friendly, helpful salesman answering questions and giving tips.
I was recently in the market for a used car but thought I'd take a look at the new Broncos on a whim. First of all, I was treated courteously and promptly by Chris, who did not make the mistake of looking for my husband before waiting on me. We shopped for my low mileage 2025 Bronco, which I ended up buying. Chris explained all the bells and whistles to me on the test drive. He also showed me some other used Broncos at my request. I highly recommend Webb Ford as a Ford dealer. There wasn't any high-pressure, pushy salesmanship. Just a friendly, helpful salesman answering questions and giving tips.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
Terrible service, no one talks to you after the car gets serviced and assumes you won’t ask questions. You’re better off going to a small mom and pop shop.
Terrible service, no one talks to you after the car gets serviced and assumes you won’t ask questions. You’re better off going to a small mom and pop shop.
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- Overall experience
- 2.0
- Does not recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi, we regret to hear that you had this experience with us. We would like the opportunity to make this up to you. Please contact our manager at (219) 924-3400 so we can make your experience a positive one.
Pleasure to work with. Very friendly, well informed, and no nonsense. My salesman was knowledgeable and to the point it was really appreciated
Pleasure to work with. Very friendly, well informed, and no nonsense. My salesman was knowledgeable and to the point it was really appreciated
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
I had a great experience with the service department at Webb Ford. Steve was my service person, and he was great to work with. They took the time to diagnose my vehicle and clearly explained exactly what was wrong with it. Steve kept me updated periodically while they worked on my car, and the customer service was excellent. They also have a really nice, comfortable waiting area where I was able to sit and work, which made the whole experience very convenient. I really appreciated the communication, professionalism, and straightforward service. I would definitely recommend Webb Ford’s service department….and Steve!
I had a great experience with the service department at Webb Ford. Steve was my service person, and he was great to work with. They took the time to diagnose my vehicle and clearly explained exactly what was wrong with it. Steve kept me updated periodically while they worked on my car, and the customer service was excellent. They also have a really nice, comfortable waiting area where I was able to sit and work, which made the whole experience very convenient. I really appreciated the communication, professionalism, and straightforward service. I would definitely recommend Webb Ford’s service department….and Steve!
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi Elizabeth, we're happy to hear you had such a positive experience with our team! Please let us know if there is anything else we can do for you; we are more than happy to help!
I have always had my Ford's serviced at Webb Ford and have never been disappointed. The service is always excellent and the personnel are always professional.
I have always had my Ford's serviced at Webb Ford and have never been disappointed. The service is always excellent and the personnel are always professional.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi Elden, we're happy to hear you had such a positive experience with our team! We are always more than happy to assist you if anything else comes up. Take care!
Recent event with car trouble twice this year. Each time I was told to take it in now and they will take care of it! And yes they did as well as making provisions to take me home and bring me back. As busy as they are they preserver to get things done quickly and thoroughly! Love Webb Ford!
Recent event with car trouble twice this year. Each time I was told to take it in now and they will take care of it! And yes they did as well as making provisions to take me home and bring me back. As busy as they are they preserver to get things done quickly and thoroughly! Love Webb Ford!
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
I have always received excellent service from Webb Ford. They are responsive when I have concerns or if a problem fixed reoccurs. I recommend this dealership for service without any reservation concerning their follow up and follow through
I have always received excellent service from Webb Ford. They are responsive when I have concerns or if a problem fixed reoccurs. I recommend this dealership for service without any reservation concerning their follow up and follow through
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hello William, we are happy we could make your experience a positive one! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!
I was scheduled for an oil change. I thought I was going to just drop it off and pick it up later because I had worked the night before and was tired that morning but they finished in a half hour so I was able to wait and not have to pick it up later. Great job Webb Ford!
I was scheduled for an oil change. I thought I was going to just drop it off and pick it up later because I had worked the night before and was tired that morning but they finished in a half hour so I was able to wait and not have to pick it up later. Great job Webb Ford!
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hello, we are happy we could make your experience a positive one! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!
Great service! Robert was incredibly helpful.. will definitely bring my vehicle back for a service
Great service! Robert was incredibly helpful.. will definitely bring my vehicle back for a service
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi Robert, we are very happy to have provided you with such a positive experience! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!