Webb Ford

I am very disappointed in the experience I had with the Webb Ford dealership in Highland, Indiana. I presented to the dealerships service department seeking help with what I presumed to be a "Death Wobble" of my 2009 F-250. I explained to them my experience when driving between 50-70 miles per hour. They performed their diagnostic, and they told me they test drove the vehicle, and it wasn't technically a " Death Wobble". The truck would just require a wheel alignment, and some axial component replaced to resolve the issue. After said services were completed, they stated that in the future I should have my ABS module and HCU replaced as well but that the violent shaking was resolved. The very next day after picking up the vehicle, the same shaking took place at the same speed range, but more violently (I nearly lost control of my vehicle on the interstate). I returned the truck where they then stated that the shaking was due to the ABS and/or HCU and those needed to be replaced even though it was originally stated that the shaking was resolved and not connected to those parts. I was charged a second time now for this second service with no discounts or restitution after petitioning for it in an effort to get them to honor their work and misdiagnoses of my shaking vehicle. Yesterday, I retrieved my vehicle post HCU replacement, new brakes, rotors, and a new caliper, and the vehicle is still shaking violently when it speeds up to 50--70 mph and drives over any uneven ground. Approx. $5,000 in work later and my vehicle is still shaking in a life-threatening manner. Additionally, there was miscommunication between members of the team the entire time. There was inconsistent information being shared with me about warranty coverage, parts availability, etc. the entire month that my vehicle was back and forth with them. The line stated each time I spoke to a new team member was "I can't speak to what [insert another rep] said to you", as if the goal was to avoid accountability as a business and pretend that each employee is an independent contractor. The lack of cohesion, communication, and accountability through the team was extremely unprofessional and disheartening. I should not have been subject to financially predator tactics from a business that has still yet to correct the initial issue I presented to their establishment for.

I am very disappointed in the experience I had with the Webb Ford dealership in Highland, Indiana. I presented to the dealerships service department seeking help with what I presumed to be a "Death Wobble" of my 2009 F-250. I explained to them my experience when driving between 50-70 miles per hour. They performed their diagnostic, and they told me they test drove the vehicle, and it wasn't technically a " Death Wobble". The truck would just require a wheel alignment, and some axial component replaced to resolve the issue. After said services were completed, they stated that in the future I should have my ABS module and HCU replaced as well but that the violent shaking was resolved. The very next day after picking up the vehicle, the same shaking took place at the same speed range, but more violently (I nearly lost control of my vehicle on the interstate). I returned the truck where they then stated that the shaking was due to the ABS and/or HCU and those needed to be replaced even though it was originally stated that the shaking was resolved and not connected to those parts. I was charged a second time now for this second service with no discounts or restitution after petitioning for it in an effort to get them to honor their work and misdiagnoses of my shaking vehicle. Yesterday, I retrieved my vehicle post HCU replacement, new brakes, rotors, and a new caliper, and the vehicle is still shaking violently when it speeds up to 50--70 mph and drives over any uneven ground. Approx. $5,000 in work later and my vehicle is still shaking in a life-threatening manner. Additionally, there was miscommunication between members of the team the entire time. There was inconsistent information being shared with me about warranty coverage, parts availability, etc. the entire month that my vehicle was back and forth with them. The line stated each time I spoke to a new team member was "I can't speak to what [insert another rep] said to you", as if the goal was to avoid accountability as a business and pretend that each employee is an independent contractor. The lack of cohesion, communication, and accountability through the team was extremely unprofessional and disheartening. I should not have been subject to financially predator tactics from a business that has still yet to correct the initial issue I presented to their establishment for.

Chris was really helpful. We were able to do the negotiations over the phone and then just had to come in to sign the papers. Really helpful.

Everything was great and done on time, the service staff was very good and did everything they could to make sure the service was above board.

GREAT fast reliable service great customer service very courteous and professional. I would recommend anyone to purchase a vehicle from this dealer. They do a wonderful job making the visit a great experience

arrived without an appointment in the afternoon Was greeted promptly, asked if I had any questions and service was prompt . Service manager came and explained was what done and that there were no problems.

Chris Perez and the lady with finance at Webb ford in highland were amazing. They were very kind and helpful. I was nervous to trade my vehicle in because I have gotten it the day my nephew passed and it was very sentimental to me. But, these two kind souls made the process a bit easier. I definitely will be going here anytime I am ready for a new vehicle.

Very efficient and friendly. When I bring my car in for service everyone is very professional. Also the facility is very clean. Service personnel are very polite.

Clean dealership and friendly staff. Financed my vehicle and was driving home in less than an hour. Car was super clean inside and out and drives great. BUT A month later after replacing the worn tires, I found the underbody was very rusty during the wheel alignment. It?s a 2021. Couldn?t align the last wheel because of fears that the alignment bolt would break Which isn?t covered by the PremiumCare warranty I bought.

got the info i needed. brought it in to check if my 12v battery was good or not. turned out it was fine. told me it showed 12 v on the tester.