Deacon's Chrysler Dodge Jeep RAM

As a customer who has leased two previous vehicles from Deacon's Chrysler LLC starting in 2017, I am sharing my service experiences to inform other potential customers. In March 2024, I brought my 2024 Dodge Hornet to Deacon's for a factory recall which required a replacement of a sticker with the wrong tire inflation information. During this visit, they identified an issue with a canopy light and asked that I return once the light arrived from Dodge. I returned on Thursday, March 28, 2024, at 8:30 AM to service the light. On Saturday, May 4, 2024, I visited Deacon's without an appointment because the dashboard Hybrid Menu was stuck, and I could not turn off the charging time when the battery gets charged during the night. The service team, with Jennifer Leeds assisting, ultimately had a Deacon employee help with the Hybrid menu, and after a factory hard reset on the car computer, all was working. As I walked out, I noticed Anthony Previte, the salesman who handled my last two Dodge leases and the refused sale of this current Hornet lease. On Monday, May 6, 2024, the "Check Engine" light illuminated on my 3-month-old 2024 Dodge Hornet. I arrived at Deacon's service department without an appointment. Service Manager Michael Watson presented himself to me and stated, “Mr. X. XXXXX, we’re not going to service your vehicle today. Take it to the dealer where you purchased it or any other Dodge dealer, but we’re not going to service it”. I initially believed this was due to not having an appointment. I then scheduled an online appointment with Deacon's for Wednesday, May 8, 2024, at 9 am. Dylan from Deacons called to verify the service appointment and I informed him the check engine light was on. Upon my arrival at 9 am on May 8, Service Advisor Timothy Cusik started to take the car in. Within 20 to 30 seconds, Michael Watson showed up and told me, "We will not service the vehicle. Have a good day". I informed Michael that Deacons has a contractual obligation with the manufacturer to service a car under warranty. His reply was the same: Deacon would not service the vehicle. When I asked why they would not service a warranty vehicle, Michael replied, “I think you know why”. He repeated the same message, "We,” Deacons, will not service the vehicle. I attempted to have a private conversation with Michael in his office, but he walked out. My experience suggests that customers should be aware of potential service implications at Deacon's Chrysler LLC. Initially, during the lease negotiation for my 2024 Dodge Hornet, the sales process seemed amiable. However, when I questioned the residual value because it was slightly higher than a competing dealer, the sales manager, Jesse Remby, refused to sell the vehicle. I was "dumbstruck" at such an action, but I left and went to another Dodge dealer to lease the vehicle. This occurred even after they initially told me they would meet the other dealer's quote. This abrupt change in demeanor and refusal to complete the sale, after questioning a financial detail, created a strained relationship. Subsequently, despite previous service visits to Deacon's for recalls and minor issues on the same vehicle, the service manager, Michael Watson, later outright refused factory warranty service for a "Check Engine" light, explicitly stating, “We’re not going to service your vehicle today. Take it to the dealer where you purchased it or any other Dodge dealer, but we’re not going to service it”. This refusal, even with a scheduled appointment, appears to stem from the prior sales dispute, effectively penalizing me for choosing to lease elsewhere when Deacon's refused the sale. It seems their own actions in the sales negotiation led to a bitter refusal of factory-mandated service. I have not received a reply from Jim Deacon regarding my concerns about the refusal to sell me the car and the subsequent service refusal. JUST REALLY BAD BUSINESS PRACTICES!

My experience of Deacon Chrysler was very easy and inviting. We purchased two vehicles and I will be a repeat customer.

Tim is always polite and helpful. I enjoy havingba cup of coffee or pop, ty for the refreshments

Very pleasant staff. Knowledgeable about the vehicles. Listened to our requests. Signing the papers with Kelly was fast and precise.

Our first experience at Deacon’s and we are happy to have made the switch in dealerships. Professionalism and great customer assistance all around. Stephen helped us get to the exact deal and vehicle we came in for. We will be recommending and using them for all future needs.

Completed maintenance, oil change and tire rotation last week, and back today for cabin filter installation, and tires inflated to spec. Fast and courteous service.

Jenny always ensures we have a great service experience at Deacon. We appreciate her professionalism and communication.

Jennifer the service advisor was extremely helpful.I appreciated her help making my service appointment go smoothly.

So grateful for my car window to be fixed. My husband is very handy and could not fixed the window. They fixed my window and air conditioner in one day and now it rows back down.

Deacon’s Dealership: Exceptional service, friendly staff, and top-notch vehicles. Highly recommend for motor head enthusiasts!