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Run for the Hills! Worst Possible Purchase Experience
This rinky-dink Mercedes-Benz dealership ought to be stripped of its corporate association to MB and relegated to selling used cars of any kind other than MB. It knows nothing at all about custom orders of Mercedes autos. I encountered the least capable sales and sales management personnel in the over-40 years of purchasing automobiles in my life. I walked through the doors to purchase my first Mercedes-Benz auto of my life thinking that I'd have a first class experience a cut above any of the other experiences I've had. Farthest thing from it. The sales staff knew less about the vehicles than I did, and the sales manager was so absent that he ended up getting demoted and one sales person got fired mid way through our transaction. We placed an order for our car in August, 2019 and did not receive it until February and when it finally came in (almost no accurate information was provided to us during that time as to the cause of delays) the vehicle was missing parts that have still not been supplied as of this writing in April, 2020. There is no one, whether it be sales, parts or service, that is the least bit interested in rectifying this situation, despite all kinds of teary promises to help. The absolute worst buying experience I've ever had. It there is one good thing that comes of this debacle, it would be that one person or family is spared the misery of dealing with this 2-bit circus of a dealership. Mercedes, revoke their license to sell your vehicles. Don't trust a word anyone from this dealership tells you and avoid them like the plague.
I cannot express enough how appreciative I am for the...
I cannot express enough how appreciative I am for the kindness and consideration of the service team who went above and beyond for me and my family
one of my best experiences
Spacial thanks to Mr Brandon North for the great customer service one of my best experiences ever. I live in Woodbridge VA and I was shopping for a vehicle with many options *distronic* was my main option. I was very cautious from any dealership in New York or New Jersey As the have the Biggest scam *alots of hitting fees that it will only be revealed at the dealership* being coming from far away I was very cautious. At Mercedes Benz of Wappingers Falls They emailed me all the numbers just the cost of the vehicle tags, taxes 25$ gas fee and 620 dealership fee that was it. When I arrived everything was ready the vehicle was cleaned ** it took less than 20 minutes** to sign all the paperwork it was a record number. I still don't believe it till now. To bad that they are far away from my home, I would of referred all my friends and family. I was even giving a gift by the Store Manager. Very nice team I wish all my by experience will be the same as this one
Best buying experience with a dealer...excellent
This was the best car dealer that I ever purchased a car from. The most professional and courtesy staff that I ever dealt with. The sales person Adenike Dean and all the staff went way above and beyond to accommodate my self and the family. They even provided a driver to pick me up to take delivery of the car to accommodate my family schedule. I cant enough excellent and positive comments about the dealership. The total experience was great from buying the car and taking delivery. Thank you everyone at Mercedes-Benz of Wappingers Falls.
New owner of a E300 4matic
Everyone was professional and courtesy. They went above and beyond. I will highly recommend this dealership. I’m so happy with my new car. Thanks again
Can’t even make a key and were unresponsive
Lost key to our car. Brought VIN # for new key to be made. Key didn’t work. Brought original key and car. They were going to overnight key to have duplicate made. Kept calling today about time frame. No callbacks from anyone. Thankfully, this afternoon found 2nd key. They hadn’t even sent out original key yet (24hrs) we picked key up. Lots of excuses and lies. Will NEVER use this dealership again. They did refund cost of key that didn’t work
Great company to deal with
Great company to buy your Mercedes. From the Management to the service department do business with them. They go out of their way to deliver great service
Poor service, no follow up or call back
I had my car serviced under warranty in October. I told the staff there my sunroof was not working correctly. They repaired one element of it and told me I was all set. Later that day I called back and told them I was having the issue again. I was told not to worry and bring it back and they will look at it during my next service appointment. 3 months later when I bring the car back for the next scheduled service they tell me what was serviced before has nothing to do with the current issue and now that the vehicle is out of warranty it would be a ?customer pay?. They are trying to charge me about $2300 for something they should have fixed under warranty.
Poor service, feel cheated
I had my car serviced under warranty in October. I told the staff there my sunroof was not working correctly. They repaired one element of it and told me I was all set. Later that day I called back and told them I was having the issue again. I was told not to worry and bring it back and they will look at it during my next service appointment. 3 months later when I bring the car back for the next scheduled service they tell me what was serviced before has nothing to do with the current issue and now that the vehicle is out of warranty it would be a “customer pay”. They are trying to charge me about $2300 for something they should have fixed under warranty.
2018 S Class
My tire light came on the dash as I was on my way to work. Called the dealership and spoke to parts who confirmed to me that they had the run flat tire that I needed , then they transferred me to Heather who gave me an immediate appointment so I drove right in and was met by Jesse Voss who was going to be my service advisor and in less than an hour I was on my way with my brand new tire....great service guys!