Mid-Hudson Subaru

I was able to get in touch with the BDC department. (My wife is a teacher so she barely gets time to do) I was delighted by the amount of information I could get from them just with one call. The gentleman I spoke on the phone his name is Kyle. He truly went above and beyond to get my wife everything she needed. Very professional and respectful. Able to accommodate my wife's schedule and mine to get an appointment. However, once we went to the store, we were not able to meet him in person because the salesperson told us that he just works in the BDC department. We wanted to thank him directly. Hope he also got the tip we left for him. Otherwise, thank you Bill for going over the many features of car we were looking to buy. Highly recommend Bill when purchasing a Subaru. Love, Carl and Brendan.

Avoid this place at all costs. I had the misfortune of visiting Mid-Hudson Subaru, and it has been an absolute nightmare from start to finish. I’m no stranger to dealerships, but this place takes the cake for the most unprofessional, deceitful, and frustrating experience I’ve ever had. First off, the service manager, Clay, is beyond rude and completely unhelpful. From the moment I stepped into the service department, he gave off an air of superiority and acted like I was an inconvenience. I tried to explain my concerns about my vehicle, and instead of listening, he interrupted me and barely acknowledged what I was saying. His condescending attitude was not only disrespectful but downright obnoxious. He clearly has no understanding of customer service and makes you feel like you're bothering him just by being there. To top it all off, I paid nearly $4,000 for repairs that, in hindsight, didn’t even address the issues I brought my car in for. Fast forward to a few months later when I took my car to another Subaru dealership for a routine state inspection. Surprise, surprise—my car failed due to a severely rusted-out subframe with visible holes, which Clay and his team never disclosed. This was an issue that was right in front of their faces during my initial evaluation, and they either missed it or chose to ignore it. Even worse, the repairs they did perform started failing almost immediately. When I contacted Clay and the dealership about this, I was met with zero accountability. I requested a refund for the shoddy work done, but they flat out refused to help, leaving me stranded with a car that’s still unsafe and thousands of dollars lighter. To make matters worse, Subaru corporate hasn’t stepped in to resolve this either, and after months of trying to get some sort of resolution, I’ve been completely ignored. This place is a scam, and their customer service is a joke. Clay should not be in any position of authority, and the dealership should be ashamed of their actions. Do yourself a favor and stay far, far away from Mid-Hudson Subaru. I wouldn’t trust them to fix a flat tire, let alone anything important on my vehicle.

I highly recommend Macky when purchasing a Subaru. He took the time to go over the many features of the Forrester we purchased, and he was the most knowledgeable salesperson I have ever dealt with!! He made the whole buying process stress free and enjoyable, and he went the extra mile to ensure our satisfaction.

Macky immediately made us feel comfortable, like meeting an old school chum after so many years. His sale skills are very natural and honest and he knows how to "read the room." He listened to our needs, our financial capabilities, our personal goals and was able to give us options accordingly. He walked and talked us through the process in a language we could understand and easily answered our questions (even though there were sooo many) as if he had all day to spend with us, without the slightest bit of frustration or anxiety; I felt like he enjoyed our company and that made us enjoy his. He didn't come across as a typical sales-person who was just interested in making the sale so he could get his commission. Monday, we went in to buy a car and by Tuesday we were able to drive it home! Macky makes Mid-Hudson Subaru AWESOME!!

They not only wasted four hours of my life, they also greatly disappointed us. They really tried to high pressured me and my wife, sales department, especially their very pushy sales manager. He demanded his "deal sheet back" if we went outside the dealership for air, after hours of their back and forth. Getting them to at least honor the trade-in guarantee on the Subaru app they provided us when we bought our 2020 Crosstrek was insane. Then finally they old us if we leave the dealership, for air or to get coffee, because dealership coffee machine was broken, again, we will have no deal and we will have wasted our afternoon there. We needed some air and a little caffeine but we felt sorry for our sales lady because we were only $200 away from a deal. We would have bought the Forester but pushy, high pressure and arrogant attitudes were not our idea of a good experience buying a car. We think it's much better to drive 30 minutes than 5 to be treated with the normal curiosity expected when making a large purchase such as this. Shame on Mid Hudson Subaru.

We were delighted to have Mack help us with our Subaru Forester, he truly went above and beyond to get us everything we wanted on the day we needed it with the payment we could afford. This is the second car we get from Subaru and we weren't disappointed, thank you so much Mack

This is in follow up to a prior review of my prior dissatisfaction. I wish there were a way one could update prior reviews but there is not so this is to reflect the outstanding efforts put forth by MHS staff to address my prior concerns. I have to say that sometimes things are less than one expects or things go wrong or there is a breakdown in communications as was the case with me. Clay The Service Director went the extra mile to recognize my displeasure and inability to speak with someone by phone about my vehicle. He took great care in addressing my concern, getting me answers and made things right. He even had it double checked. Clay was straight forward and genuinely sincere as he recognized the issue. He was a stand up guy and took charge with corrective measures to see that I drove away with a sincere feeling that those at MHS do care genuinely about getting it right for every customer. Clay has not only restored my faith in MHS but also in people in general. Thank you and your team Clay for the hard work and focus on making things right. Job well done. Rex and I will surely be back for another try at your service!

Mid-Hudson knows me and my car, so they know what service is due and what is upcoming.

Customer rep was very helpful very polite and very professional. Keep me informed regarding the status of the vehicle repair and explain their research and findings as well as options to get the vehicle back and driving condition. Very satisfied.

Subaru is one of the best cars and dealership!! Everyone treats you like you’re important!! Excellent care!!