Mid-Hudson Subaru

Mr. Maher, I just completed the customer survey today but I wanted to take it one step further and reach out to you personally to let you know what an... EXCEPTIONAL staff you have in Jose Sierra and Tommy Deluca. About 4 weeks ago I purchased a 2016 Limited Forester. I love my Subaru and know I made the right choice. I was previously a loyal Honda customer. I had purchased a new 2002 Honda (years ago) which was a reliable car and I was looking for the same reliability in the purchase of my next vehicle. Unfortunately Subaru was not on my radar until I touched bases with my cousin who had already purchased a Cross Trek from your dealership a few weeks prior to my purchase of the Forester.He has received outstanding customer service from both Jose and Tommy when he not only purchased his vehicle but also when he brought in his father-in-law, wife and son who all purchased Subaru’s from Mid-Hudson (and me now). Jose and Tommy as a team have both provided exceptional service which is why my cousin continues to bring customers to Mid-Hudson such as myself. I personally received outstanding service through the process from the selection of the right vehicle for me with no pressure, the great price, the interest rate and I’m sure it will continue when I bring it in for maintenance. Your team exudes; · Excellent customer service; friendly, kind, respectful and helpful. · Great communication skills (keeping me looped in on the status of my vehicle and great communication with each other as a team). · Confidence in their product because they genuinely believe in the product, that being Subaru vehicles. · Integrity; honor their word and are genuinely honest when conducting business transactions. · Transparency with transaction and status of vehicle. · Go above and beyond to ensure customer satisfaction. · Side note: I brought in my little 5lb feisty Chihuahua and everyone tried to love on him but he gets in stranger danger mode and they had to leave him alone but I totally appreciate the effort (loved the Subaru doggie bag holder). I appreciated Jose’s kind gestor of bringing my little Maximus water the multiple times I brought him in. That was another above and beyond act of kindness – much appreciated. Mr. Maher both Jose and Tommy could open their own franchise of Subaru and be very successful at it because of everything they learned at Mid-Hudson. I don’t know you personally but they say when employees are happy that means that the company and management must be doing something right because it’s reflective of the moral in the individual, work place and the customer service they provide. No organization is perfect but you must be doing something right. I truly hope that Jose and Tommy and the individual that was able to get me a lower finance rate (I don’t want to forget him either, he was outstanding) can they in some way be compensated for their exceptional service because they truly deserve it!!! (My apologies I don’t have the business card with his name in front of me but my records should reflect his name). Thanks for the seamless and drama free experience in purchasing my new vehicle at Mid-Hudson. You have an OUTSTANDING staff and I wanted to bring that point home by sending you a personal email in addition to the survey. Thank you for your time. Respectfully, Diane

Brought my Forester in for service at Mid Hudson Subaru With 109 thousand miles it was the logical thing to do A young gentleman greeted me as I pul...led up to the service door He was cordial, confirmed my info, he knew what I was coming for I went inside and was escorted to the courteous service rep He had the info asked me if I had any other problems, another easy step I said an oil change and tire rotation and anything else you think I should do The rep said do not worry the mechanic will do a check and I will get back to you Had some complimentary coffee thought I would give it a try I made myself comfortable and hopped on their free WI-fi I could not help but notice the positive buzz around that place Every one seemed happy very positive and lots of smiles on their face Each rep dealt with every customer in a very caring way I must admit after a few minutes there, it really brightened up my day While waiting, I spoke with some customers and a service rep or two What a great experience at a car dealership, wow, I just never knew Before you know it my car was ready, no surprises, service with a smile It will be another 7500 miles, I wont be there for a little while I would usually drop off my car and come back in an hour or two But from now on, I will stay there wait and visit with my friends at Mid Hudson Subaru

I was just watching a commercial for Mid-Hudson Subaru on TV, and thought it was necessary that I write a review. My husband and I recently bought ou...r 2nd and 3rd Subarus from mid-Hudson. The dealership is such a pleasure to deal with from start to finish. The listen to your needs, don't push you to make a decision, and are so helpful on the backside of a sale. We worked with Trish and she was knowledgeable, helpful and followed up with phone calls after each step to make sur everything was moving smoothly. We were so impressed with Mid-Hudson that we suggested my mom go there and she purchased a new Subaru as well, with Trish's help. I works highly recommend Mid-Hudson