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The sales process and closing were excellent overall. The sales team member was very helpful and went out of his way to assist. After the close the problems... showed. Same as the problems that were allegedly fixed during the "Ford Certified" process. And then getting someone to stand behind it is another matter. Took it to a different Ford dealer to get the issue resolved. "Ford Certified Used" means little apparently. Beware! Had the vehicle for a week and the dealers have had it for half the time already. Still there as I write this
We're very sorry your experience with us wasnt what you expected. If you could email us more information at firstname.lastname@example.org, we'd lov...e to help!
This is the 5th car I have bought at this store. I first bought a used Yukon. It was a very good truck. When my son wanted that truck. I went to gurley... leep south bend because I wanted a ford. They have always hooked me up with a car that suits my needs. This time was the quickest time. I was in and out of the dealership with my new car in about 4 hours.
Thank you so much, Constance!
Brandy Crothers made my day! I was treated with the utmost respect and consideration. Trying to get out of bad used car situation that was going down hill... fast and she did what was needed to put my anxiety to rest. She worked to get the payment where I needed it to be, helped with the mileage allowance on the lease and put my mind to rest. Please consider contacting Brandy Crothers when making your next car purchase/lease. She went to bat for this very stressed female and made this one situation as painless as it could be. Thanks Brandy... and the rest of the Sales team at Gurley Leep Southside Ford. This will be the 4th new Ford I will be driving and each one came from this great facility and team.
From start to end I had a great car buying experience. I had been looking for a car for a few months and over and over again different places were pushy... or not listening to what my requirements in a vehicle were. Finally after reaching out to gurley leep I was set up with Ethan. He did an amazing job and went out of his way several times to get the right car for me and was never pushy, never acted inconvenienced. I am highly impressed with his professionalism and dedication to helping his customers.
What a wonderful Surprise! Your words of encouragement, Jamie! make us feel proud of what we do.
First time working with Gabrielle and will continue dealing with her wherever she's at! Started 3 years ago with Brandy Crothers and was SOLD! These women... are direct, honest, reliable and without doubt the BEST dealers ive ever dealt with! I've been buying/ leading cars since 1974! I wouldn't go to anyone but them!
Dear Michele, Thank you for taking the time out of your busy schedule to review our business.
Was satisfied until a minor repair was needed on my 2014 Nissan Titan. We notified Mitch Sebastian about it before we purchased the vehicle and he said... he would get it fixed for us. After several weeks we were basically told the fix was too expensive and have since been ignored by him after multiple attempts to contact him about the issue
Hi Tim, we are thankful for your time and your willingness to write a review to let us know how we are doing. We know that you have options and we are... tremendously happy you picked us.
My experience with DaAngelo Smith was great. He was very knowledgeable when it came to the F-150. He was also very helpful when it came to getting me a... great deal.I highly recommend working with DeAngelo Smith.
Mitch contacted me about purchasing my 2015 Escape 9 months before my lease end. He simplified the entire process with just a few questions and merely... minutes of my time. All I had to do was drive over after work and sign a few papers and it was complete. I didn't have to jump through hoops or hassle with negotiating. It was all done for me and I couldn't be happier. Highly recommended Mitch and Gurley Leep. Thanks again!
Nick Culp was great to work with--very personable and knowledgable. He and the whole team worked with us to get us into a car that met our needs and fit... our budget. Great experience overall!
Damion was very knowledgeable great customer service.