Alden Mazda

We were very pleased with Wayne I., our sales rep @ Alden Mazda. He went out of his way to accomodate us in purchasing a CPO Mazda CX-5 Grand Touring. He is knowledgeable about Mazda models (used and new). Professional and attentive. We highly recommend reaching out to Wayne if you're interested in Mazdas. Bev & Ron

Great, no-pressure sales experience with Chris Britto. He respected my request to take a solo test drive to really get a good feel for the car before going to talk price. The back and forth was again, low pressure and the dealership offered a good deal. The only downside is the distance I needed to go from home. If this dealership were closer, I’d consider taking the car in for service, but the hour commute is a bit much. I would recommend this dealership to anyone.

This dealership pushes parts and service you do not need! My CX5 went in for front end shimmy @ hiway speeds and a clunk sometimes when the brake pedal was applied @ very low speeds. They said the shimmy was caused by BOTH front rims being bent, and moved them to the rear to minimize vibration. I was quoted a new rim price of $681.87 EACH! The clunk they said came from the rear brakes so a $585.00 rear brake job was done even though the pad thickness was @ 4MM and the minimum was 2 MM. Pads would have probably lasted another 6 months to a year. Vibration from the rear of the car was still there @ hi-way speeds and the brake pedal clunk is still there. I used a dial indicator to measure the axial run-out of each rim and they varied from .027" to .041". Research showed when you get to .050", you could have problems. You can't see that small a bend by eye! I stopped @ a auto repair shop I trust and they suggest a particular tire shop that they use and had all the equipment to check out the tires and rims. This shop said there was no real problem with bent rims, but the 2 tires on the rear rims were badly SCALLOPED, which he showed me and you could feel it on the tires! How come the Mazda tech didn't see this! He also asked me where I got these no name tires and I said the dealer. He said he didn't know if he could even get them! I replaced all 4 with tires he recommended and the car drives smooth and the ride is much softer. I mentioned the brake clunk to this tire dealer and he checked the front suspension sway bar and determine that was not the cause of the clunking. It did not show and loose or worn parts and he did not charge me for this inspection. He also told me his brake jobs are $350/ axle! My total for the service @ this Mazda dealer ship for this work was $839.90 and it didn't solve the problems. Take your repair and service work somewhere else!

The service dept is excellent.. dependable, helpful, honest. However, I would no longer purchase a car from them. 5 years ago, they were dependable and reasonable. However, the last purchase I made from them, they did not disclose the vehicle had been in an accident, even tho they themselves ordered the vehicle repaired at the local body shop. Even confronted with the facts, they still denied it was them who ordered the fixes.... and these fixes included all three side panels. I have the repair order.

I recently had the pleasure of enjoying the beautiful new showroom at Alden Mazda and was made to feel zero pressure from Chris my salesman and the managers, Rich, Amy and Tony. It was an enjoyable car purchasing experience unlike any other.

I purchased a new Mazda Miata from Chris and was quite happy with him and the staff at the dealership. They made my purchase easy , quick and successful. It made purchasing this vehicle a pleasure . They are a professional team. I look forward to continue with them for servicing of my vehicle.

Just purchased CX5 ,very happy with salesman Chris, very knowledable and personable. He answered all our questions and went over car operation in detail. We were very happy with the whole experience, from the purchase to the signing of the paperwork with Amy.

Our first experience at Alden Mazda was a great one. Amy and Chris were easy to work with and made for a comfortable purchase decision. Especially that video sent prior to viewing the auto we were interested in. It was that personal touch that made our decision to purchase easier. Amy and Chris were very professional and courteous. Highly recommend visiting Alden Mazda if you are interested in purchasing a vehicle!!! Jim and Sheryl of Westport 5 star recommendation!

I recently purchased a vehicle at Alden Mazda. I had the best experience in every aspect with this purchase. Blake was absolutely wonderful to work with. He was extremely informative, professional and made my experience purchasing stress free from start to finish. He was extremely accommodating and always explained that he was here to help and wanted to make sure that I was happy with my purchase. Blake also went out of his way to follow up on any questions or concerns I might have. This including teaching me about the options I had in the vehicle that I was unaware of. He never left a question or concern unanswered and did it with a smile. I’ve made several vehicle purchases in my past and I’ve never had such a seamless experience as I did at Alden Mazda. Blake, thank you for such an amazing experience. Tony and Darleen, are also wonderful as they made sure that I had everything I needed as well. I would highly recommend Alden Mazda and Blake if you are looking for a new vehicle. I guarantee you that your experience will be reflective of mine. Overall, they’re just great!

I have been using Alden Mazda for service since 2014 and have bought 2 cars from them since then. Their service department is always prompt, timely, and honest. Their sales team sets the bar for professionalism and courtesy and putting the customer and their needs first. Alden's prices are more than fair, and I am overwhelmingly satisfied with their customer care and vehicle care. Because of my experience with all of their departments, I have no qualms about sending friends and family interested in Mazda to their dealership and not having Alden make me put my foot in my mouth! Everyone comes back to me and says the same thing, what a great team and hassle free experience! I have purchased 2 new vehicles from them and traded vehicles in as well. The experience was zero pressure, painless, and personal every time. I walked away happy with the deals offered and was extremely satisfied with the friendliness of the staff. From Blake in sales, to Tony the manager, and Amy in finance, all of them made me feel like I came first and that my satisfaction with the sale was top priority. I would recommend Alden and their entire team to anyone in need of a new car, or service. Let's also not forget Brian from parts who is the man and takes good care of his customers with accessories! I will definitely continue using them for my service needs for the life of my new Mazda!