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I had a great experience at Alden Mazda in Fairhaven. After being in an accident and having my vehicle totaled I needed a replacement as I was on vacation.... The staff members including Chris Britto, salesperson; Amy King, Finance Manager and one of the owners who I dealt with in the purchasing of my Mazda CX5 were cordial, very helpful and made my experience a pleasure. I live in Central MA so I'll be driving home in my new car. Thanks to you all for what I feel was a job well done!!
Chris and Tony were great to work with. They went the extra mile to ensure my questions about the SUV I was interested in were answered. There also was... no pressure during the sales process, which was refreshing.
No pressure, just straight talk. Making sure the customer was comfortable with buying the vehicle. Follow up phone calls to see how things are going.... Nice to deal with.
Robert, thank you for the glowing review! We take pride in our customer service and do whatever we can to have our customers leave happy. Please don't... hesitate to contact or visit us if you need anything else. Best regards, Alden Mazda Team
This was the fourth dealership my wife and I went to, and, by far it was the best car buying experience we had. Chris and Amy were terrific. Knowledgeable,... down to earth, there was no pressure to buy, and the whole experience was relaxed. We were treated fairly--the prices were good from the start and they worked with us on the trade and made sure any issues with the car were fully addressed. Amy was transparent with all the numbers and patiently answered all our questions and went through whatever numbers we wanted to see. Chris went well beyond what was expected, staying late to make sure that we got the vehicle on the road when he said it would be ready and took the time to sit with me and go through all the systems and features of the car. Very impressed and would highly recommend it. Plus, we really like the car!
Just bought a used truck from Alden Mazda. Unlike any dealership I've been to. Blake and Amy were awesome to deal with. Blake was knowledgeable, helpful,... and showed us no pressure at all. He went above and beyond for us and answered every question we had. Amy was also great to deal with. She was very transparent and honest. Also, she was very efficient in getting our deal completed. She told us that since it was a Sunday she would need to wait until Monday to to submit our paperwork for bank approval. I received a call at 9:30 Monday morning from Amy saying we were approved and we were allset to come in to sign everything. Usually, Dealerships will keep you waiting and will get to it when they get to it. Not here. Great experience overall. We will be back in the future.
After shopping at two other dealerships in search for a new Mazda CX-5, we walked into Alden on a week night after driving from Providence to Fairhaven... to check out their new inventory of touring models. Despite the fact they were closing soon, they never rushed us and made sure we still got a test drive. After that, we went right into negotiations which surprisingly did not result in a long drawn out exchange of numbers. We were seriously expecting to haggle because the CX-5 had no incentives. Instead they gave us a great deal (better than fair price on Kelley Blue book) for the car we wanted in the exact color and trim. We left quite happy!
We debated about the 45 minute drive to Fairhaven but they said they had the car we wanted. Also, the negotiations with a closer dealer were not going... well. Though we knew nothing about Alden we decided to give it a try. We received a comfortable welcome and our car of interest was brought around. Just what we asked for. Just what they said! The financials were amazing. Couldn't have been more fair. Agreement was immediate and though we hadn't planned to, we bought on the spot. Sometimes you find a gem like this dealership. We love the car and can't imaging doing business with anyone else. THANK YOU CHRIS AND AMY. YOU HAVE CHOSEN A GREAT EMPLOYER. BUT, YOU KNOW THAT.
Chris, Tony and Amy: Thank you, It was such a pleasure dealing with all of you. You offered a no pressure very professional experience while we were deciding... to purchase a new vehicle . We really appreciated the time taken to explain and demonstrate all those "lovely" features in our CX3 GT SUV . Everything was super smooth in the paperwork department and speedy. Loved the fact that your facility is so close to Buzzards Bay Area and didn't have to go up Cape or thru New Bedford.
Very friendly relaxing atmosphere, not even like you in a car dealership. No stress waiting. And you not even waiting that long
happy with service. was unable to pick up car on time and worked with me so I could have access to my car
Your great feedback truly made our day, Janice. We work incredibly hard to exemplify our commitment to customer care and we're glad that our team was ...able to show you what we strive to deliver. We look forward to working with you again. Alden Mazda Team