Alden Mazda

4.9 out of 5 4.9

Reviews

4.9 out of 5 4.9
65 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.
  • 5.0 out of 5
    June 21, 2020

    Our first experience at Alden Mazda was a great one. Amy and Chris were easy to work with and made for a comfortable purchase decision. Especially that... video sent prior to viewing the auto we were interested in. It was that personal touch that made our decision to purchase easier. Amy and Chris were very professional and courteous. Highly recommend visiting Alden Mazda if you are interested in purchasing a vehicle!!! Jim and Sheryl of Westport 5 star recommendation!

    Not Applicable
    Customer Service
    Not Applicable
    Quality of Repair
    Not Applicable
    Overall Facilities
    Not Applicable
    Buying Process
    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    April 16, 2020

    I recently purchased a vehicle at Alden Mazda. I had the best experience in every aspect with this purchase. Blake was absolutely wonderful to work with.... He was extremely informative, professional and made my experience purchasing stress free from start to finish. He was extremely accommodating and always explained that he was here to help and wanted to make sure that I was happy with my purchase. Blake also went out of his way to follow up on any questions or concerns I might have. This including teaching me about the options I had in the vehicle that I was unaware of. He never left a question or concern unanswered and did it with a smile. I’ve made several vehicle purchases in my past and I’ve never had such a seamless experience as I did at Alden Mazda. Blake, thank you for such an amazing experience. Tony and Darleen, are also wonderful as they made sure that I had everything I needed as well. I would highly recommend Alden Mazda and Blake if you are looking for a new vehicle. I guarantee you that your experience will be reflective of mine. Overall, they’re just great!

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • October 27, 2016

    No pressure, just straight talk. Making sure the customer was comfortable with buying the vehicle. Follow up phone calls to see how things are going.... Nice to deal with.

    5.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Robert, thank you for the glowing review! We take pride in our customer service and do whatever we can to have our customers leave happy. Please don't... hesitate to contact or visit us if you need anything else. Best regards, Alden Mazda Team

  • 5.0 out of 5
    April 1, 2019

    I have been using Alden Mazda for service since 2014 and have bought 2 cars from them since then. Their service department is always prompt, timely, and... honest. Their sales team sets the bar for professionalism and courtesy and putting the customer and their needs first. Alden's prices are more than fair, and I am overwhelmingly satisfied with their customer care and vehicle care. Because of my experience with all of their departments, I have no qualms about sending friends and family interested in Mazda to their dealership and not having Alden make me put my foot in my mouth! Everyone comes back to me and says the same thing, what a great team and hassle free experience! I have purchased 2 new vehicles from them and traded vehicles in as well. The experience was zero pressure, painless, and personal every time. I walked away happy with the deals offered and was extremely satisfied with the friendliness of the staff. From Blake in sales, to Tony the manager, and Amy in finance, all of them made me feel like I came first and that my satisfaction with the sale was top priority. I would recommend Alden and their entire team to anyone in need of a new car, or service. Let's also not forget Brian from parts who is the man and takes good care of his customers with accessories! I will definitely continue using them for my service needs for the life of my new Mazda!

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    July 11, 2018

    I had a great experience at Alden Mazda in Fairhaven. After being in an accident and having my vehicle totaled I needed a replacement as I was on vacation.... The staff members including Chris Britto, salesperson; Amy King, Finance Manager and one of the owners who I dealt with in the purchasing of my Mazda CX5 were cordial, very helpful and made my experience a pleasure. I live in Central MA so I'll be driving home in my new car. Thanks to you all for what I feel was a job well done!!

    5.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    March 28, 2018

    Chris and Tony were great to work with. They went the extra mile to ensure my questions about the SUV I was interested in were answered. There also was... no pressure during the sales process, which was refreshing.

    4.0 out of 5
    Customer Service
    4.0 out of 5
    Quality of Repair
    4.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    March 22, 2018

    This was the fourth dealership my wife and I went to, and, by far it was the best car buying experience we had. Chris and Amy were terrific. Knowledgeable,... down to earth, there was no pressure to buy, and the whole experience was relaxed. We were treated fairly--the prices were good from the start and they worked with us on the trade and made sure any issues with the car were fully addressed. Amy was transparent with all the numbers and patiently answered all our questions and went through whatever numbers we wanted to see. Chris went well beyond what was expected, staying late to make sure that we got the vehicle on the road when he said it would be ready and took the time to sit with me and go through all the systems and features of the car. Very impressed and would highly recommend it. Plus, we really like the car!

    5.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    4.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    August 21, 2017

    Just bought a used truck from Alden Mazda. Unlike any dealership I've been to. Blake and Amy were awesome to deal with. Blake was knowledgeable, helpful,... and showed us no pressure at all. He went above and beyond for us and answered every question we had. Amy was also great to deal with. She was very transparent and honest. Also, she was very efficient in getting our deal completed. She told us that since it was a Sunday she would need to wait until Monday to to submit our paperwork for bank approval. I received a call at 9:30 Monday morning from Amy saying we were approved and we were allset to come in to sign everything. Usually, Dealerships will keep you waiting and will get to it when they get to it. Not here. Great experience overall. We will be back in the future.

    5.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    May 12, 2017

    After shopping at two other dealerships in search for a new Mazda CX-5, we walked into Alden on a week night after driving from Providence to Fairhaven... to check out their new inventory of touring models. Despite the fact they were closing soon, they never rushed us and made sure we still got a test drive. After that, we went right into negotiations which surprisingly did not result in a long drawn out exchange of numbers. We were seriously expecting to haggle because the CX-5 had no incentives. Instead they gave us a great deal (better than fair price on Kelley Blue book) for the car we wanted in the exact color and trim. We left quite happy!

    5.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    3.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    May 8, 2017

    We debated about the 45 minute drive to Fairhaven but they said they had the car we wanted. Also, the negotiations with a closer dealer were not going... well. Though we knew nothing about Alden we decided to give it a try. We received a comfortable welcome and our car of interest was brought around. Just what we asked for. Just what they said! The financials were amazing. Couldn't have been more fair. Agreement was immediate and though we hadn't planned to, we bought on the spot. Sometimes you find a gem like this dealership. We love the car and can't imaging doing business with anyone else. THANK YOU CHRIS AND AMY. YOU HAVE CHOSEN A GREAT EMPLOYER. BUT, YOU KNOW THAT.

    5.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?
View More Reviews