Balise Ford of Cape Cod

This has been my experience at Balise Ford two times, and especially Wayne Kendricks (who has lived up to his word) who I first met when I purchased my first vehicle from Balise Ford (with Wayne as the salesman). Needing to trade in that vehicle (which was a great vehicle) due to lifestyle changes) I went back to talk to Wayne about the probabilty of trading and buying another vehicle from them first. As usual, I was provided legitimate informative information about quite a few particulars, options and advantages that has left me very satisfied and without any buyers remorse.I am happy to say that they do not put any undue pressure on their customers, which makes it easier to concentrate and focus on the vehicle details, that I am concerned about. They also gave me a very fair trade in value, without alot of haggling which was a big concern to me when I buy a vehicle. Before I bought my first vehicle from Wayne at Balise Ford I stated to Wayne that I want to deal with him (one person) when I had to come back for service or any normal problems that usually occur with any the vehicle. Wayne gave me "his word" that for as long as he was employed there I could always come to him and that he would take me to the service department and make sure that any concerns were heard the first time, and I did not get stuck in the middle of having to deal with people in any department that I did not know. True to his word Wayne "listened" to my mechanical issues and took my out back and introduced me to the servive manager and everything was worked out just fine.It has been my experience now that Balise and their employees really do provide "old day" customer service and that is why I did my best to buy this second vehicle for them. I also would like to take a momement to extend my appreciation to Tom McCarthy in the service deptartment for helping me out with my Escape and my F150 by taking the time to listen to what I a had to report on what was going on when I brought my vehicle issues to his attention. Thank you Balise Ford, Denny O'Neil

Sunshine was great to work with ,very helpful and pleasant throughout the whole deal.I?d highly recommend him if you are looking for a vehicle.it was nice to deal with someone who wasn?t pushing us into buying a car and after showing us a number of vehicles we were satisfied with the one we eventually picked .10/10 for sunshine

The vehicle demo and purchase was really easy. Their pleasant friendly staff that made the experience quick and simple. The vehicle selection was great and the staff knowledgeable.

Once again they took great care of me. I feel like I left with a great deal and everyone I dealt with was upfront straightforward and I really appreciate that.

Made an online appointment for a simple oil change and headlight check for moisture a week prior...dropped it off at 830 the day of, which was my scheduled time, to see that they had no clue who i was or why i was there. after that debacle was figured out i left and told them to call me when it would be finished. i figured a few hours for something so simple. it was around 130ish that i called to see if they had finished and they said it was the next vehicle in and would call when finished. I wasn't happy considering my appointment was 5 hours earlier but what could i do. I didn't receive a phone call until 445 pm only for them to tell me that they couldn't fit my vehicle in and that it didn't get a service. i was irate to say the least and the woman on the phone seemed to care less that i was not happy and promptly disconnected with me...I have a warranty on my vehicle through this horrible dealership and wouldn't bring my vehicle there if i didn't...Word of advice. Stay away

I bought a used certified pickup truck Sept 2017. I did not get as much for my trade as I wanted or enough money off the price that I wanted but I liked the truck and made the deal with the stipulation that they repair rust that was starting to show on the rear wheel wells. Less than six months later the rust is back. I brought it back to Wayne Kendrick the sales manager and all he would do was tell me he would tell the body shop off Cape about it but did not offer to fix it. I asked what the body shop name is and he said it didn't matter. I do know a repair should last more than 6 months unless they instructed the body shop to sand and spray it just for the sale instead of making sure all the rust was gone before painting. I also replaced a passenger side mirror that had to be painted. Myself and the parts guy went to great lengths to make sure that we got the correct paint code so that the body shop would paint it the correct color and sent that code with mirror to the body shop. The mirror was came back painted the wrong color.

I bought a used certified pickup truck Sept 2017. I did not get as much for my trade as I wanted or enough money off the price that I wanted but I liked the truck and made the deal with the stipulation that they repair rust that was starting to show on the rear wheel wells. Less than six months later the rust is back. I brought it back to Wayne Kendrick the sales manager and all he would do was tell me he would tell the body shop off Cape about it but did not offer to fix it. I asked what the body shop name is and he said it didn't matter. I do know a repair should last more than 6 months unless they instructed the body shop to sand and spray it just for the sale instead of making sure all the rust was gone before painting. I also replaced a passenger side mirror that had to be painted. Myself and the parts guy went to great lengths to make sure that we got the correct paint code so that the body shop would paint it the correct color and sent that code with mirror to the body shop. The mirror was came back painted the wrong color.

I bought a 2010 F150 from this dealership and I have had nothing but issues with it. They say they stand behind their products and inspect them thoroughly. They have done nothing to help me in the situation and I know for a fact these issues could have been resolved in a thorough inspection of the vehicle. I would NOT recommend this dealership to anybody. Chatham Ford is a much better help and very understanding and that is where I take all of my business now. I will never step foot in Balise Ford of Cape Cod ever again.

I knew what I wanted when I went in to see Balise and I got not only the exact car I wanted, but at a lower lease price than I expected! I was shopping for a 2018 Fusion Hybrid Platinum in a specific color, but that color was not in Balise's inventory. They found the color I was looking for at another New England dealer and had the car ready for me to pick up at the Balise dealership in just a couple of days. The lease price was actually less than my current lease on a 2016 Fusion. The Sales Manager was both fair and honest in all aspects of the sale, and I would recommend this dealership to anyone looking to purchase or lease a Ford product.

This is the worst dealership EVER to do business with. After buying a car there that was later totaled, trying to get all my refunds that had to go through Balise Ford is an absolute joke. This last one took 4 trips to the dealership because they kept forgetting to tell me that I needed other paperwork I was promised the check in 4-6 weeks, it is now over that time period and they never return calls or answer emails. I would tell people to run the other way before doing business with Balise