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Ballas Buick GMC

(41 reviews)

Reviews

(41 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Ballas Buick GMC from DealerRater.

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George Ballas Buick

We were very happy with our recent purchase . we have a 2017 Buick envision and now a 2018 GMC Terrain. was happy from start to finish. we really like our salesman Eric Reed. we met him for the first time back in 2017 and went back to him last week for our second car.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Ballas Buick is Great

They took great care of me and my vehicle. The repairs were completed ahead of schedule and in perfect fashion.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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A great service department

I am ALWAYS treated with a great deal of respect. The service department make you feel like they are being honest with you and like you are the only customer. Excellent service department!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 3.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Ballas

I bought a new GMC Terrain from Ballas in 2011 and I have always had great service, so I decided to come back and buy a 2018 GMC Terrain. Thank you so much for being my # Dealership. Everyone was very knowledgeable and great to work with. Thank you, Jean Derr

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Ballas GMC Service dept

Always goes the way it?s supposed to. On time, fast, friendly, courteous.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Car owner

Very coutiores professional and knows how to find or make a deal that comfort to your needs and commands

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
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Awesome service with down to earth sraff

Bought a used car in a pinch. My car has been broken and my back up truck just died. They gave me a great deal and a good car.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Everyone was very courteous

Mike showed me the car. We went for a drive. It was a stick shift. My wife does not know how to work with a manual transmission - so it turned out to be a "no go". Mike was okay with that.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
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Never Again

Bought a new 2009 GMC Acadia from Ballas. Been nothing but problems since the six month mark. Transmission went out at 30000 miles. 2 steering racks, electrical problems among other things. When I took it in it always seemed it took subsequent visits to finall find the problem. Went to get rid of vehicle and Ballas wouldn't buy it back because I wasn't buying a vehicle from them. On top of that, the couldn't find a record of me buying the vehicle from them even though I bought it brand new from them. I sold it to another dealership. in Feb 2013. A month later Ballas sent me a letter saying that the wanted to buy my vehicle when before they told me no. I just laughed and said never from Ballas ever again.

Rating breakdown (out of 5):
  • Customer service 3.0
  • Buying process 4.0
  • Quality of repair 1.0
  • Overall facilities 4.0
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Thank you!

I would just like to say thank you to the techs at Ballas GMC for taking care of my car. This is my first time taking my car here. It's an old piece of junk but these guys got it running like new again. Also, the service manager Dave Garrett was extremely helpful in making this an easy process. I had very little wait time and extraordinary results. Not only that, but as I was waiting I could tell that everyone in that service department puts the customers first. They made sure that the one woman who I saw was set up with a rental car so she could get to work and she left all smiles. Its nice to see a company with the customer in mind. Thanks guys!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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