Gates Chevy World

3.5 out of 5 3.5
Rectangle 48
Sales 9:00 AM - 8:00 PM
Service 7:00 AM - 6:00 PM

Gates Chevy World Hours

Sales

Monday

9:00 AM - 8:00 PM

Tuesday

9:00 AM - 8:00 PM

Wednesday

9:00 AM - 8:00 PM

Thursday

9:00 AM - 8:00 PM

Friday

9:00 AM - 6:00 PM

Saturday

9:00 AM - 5:00 PM

Sunday

Closed

Service

Monday

7:00 AM - 6:00 PM

Tuesday

7:00 AM - 6:00 PM

Wednesday

7:00 AM - 6:00 PM

Thursday

7:00 AM - 6:00 PM

Friday

7:00 AM - 6:00 PM

Saturday

7:30 AM - 4:00 PM

Sunday

Closed

About Our Dealership

Dealer on Cars.com since June 2012

Gates Chevy World has the best selection of NEW 2020 Chevrolet cars, trucks and SUVs in Northern Indiana. Our experience

...

d sales staff will help you select that new or used car you have been searching for. For years, our financial staff has offered expert advice for those seeking a new or used car loan or great Chevrolet lease. Our service doesn't stop there; Mishawaka area customers can take advantage of our knowledgeable, factory-trained Chevrolet technicians and a fully-stocked inventory of Chevy parts.

"Gates Chevy World: Price. Selection. Trust."

Service

Oil, Filter Change

$9.95 and up*

Cabin Filter Replacement

$9.95 and up*

Battery Service

$9.95 and up*

Wiper Blade Replacement

$9.95 and up*

RepairPal Certification

  • Warranty - At least a 12,000-mile / 12-month warranty on parts and labor.
  • Price - Fair prices, measured by comparing them to the RepairPal Price Estimator.
  • Technician Quality - Technicians and advisors are properly trained, retained, and certified for quality.
  • Customer Satisfaction - A verified collection of valid online dealer reviews to demonstrate exceptional service quality.

Reviews

3.5 out of 5 3.5
133 lifetime reviews.

Read reviews that mention:

  • 1.0 out of 5
    December 30, 2020

    I knew the vehicle I was going to look at to purchase through my online shopping. When I attempt to turn into the driveway there a line all the way to... the street for service. With this line the entire back area is blocked off and not accessible so now I'm backing on to McKinley road traffic. I guess that's what keep the body shop busy. After parking next door and walking back I went inside. I gotta say I haven't seen that many carny working since last attending the circus that came to town in 1979. The entire aura of the place is filthy used car shyster's. The kind grandpa would warn you about. I would expect it from Loser Larrys down the street but from a Chevy Dealership...wow Both of my teenagers expressed their discomfort there compared to all the other places we went. Lets get to the car. Looks like a used car. We come together on the price and I was ready to purchase. I paid 39.99 to get the carfax myself . Guess what. Specialized title due to odometer tampering. (I got a car fax to prove it) Isn't this something a dealer should be disclosing? They knew it. Just didn't know I knew it ( Getting the carny thing yet?) Now we move to the pay office. He has a copy of my license and then demands my social security#. As several other reviewers have stated they like to run peoples credit without permission. Well I was paying cash. Less than 6,000.00 so there was absolutely no reason to need my social security number. This has nothing to do with purchasing. They claim it's their policy ( sale line of b.s. other customers say) Well guess what, it's not my policy. I walked away. Unbelievable that their even allowed to be a Chevy dealership. The next several dealer I went to all got to hear the story or the shyster Chevy dealer in Mishawaka. They all laughed at you while shaking their heads. Please don't respond to my review with your lame "We are soooo concerned, please call us" Truth is your not concerned. You don't care or you might have done something with the 20 some other people that made the same complaint. I am also forwarding my review to General Motors

    1.0 out of 5
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    Pricing
    Does not recommend this dealer
    0 people out of 0 found this review helpful. Did you?
  • 1.0 out of 5
    December 30, 2020

    I knew the vehicle I was going to look at to purchase through my online shopping. When I attempt to turn into the driveway there a line all the way to... the street for service. With this line the entire back area is blocked off and not accessible so now I'm backing on to McKinley road traffic. I guess that's what keep the body shop busy. After parking next door and walking back I went inside. I gotta say I haven't seen that many carny working since last attending the circus that came to town in 1979. The entire aura of the place is filthy used car shyster's. The kind grandpa would warn you about. I would expect it from Loser Larrys down the street but from a Chevy Dealership...wow Both of my teenagers expressed their discomfort there compared to all the other places we went. Lets get to the car. Looks like a used car. We come together on the price and I was ready to purchase. I paid 39.99 to get the carfax myself . Guess what. Specialized title due to odometer tampering. (I got a car fax to prove it) Isn't this something a dealer should be disclosing? They knew it. Just didn't know I knew it ( Getting the carny thing yet?) Now we move to the pay office. He has a copy of my license and then demands my social security#. As several other reviewers have stated they like to run peoples credit without permission. Well I was paying cash. Less than 6,000.00 so there was absolutely no reason to need my social security number. This has nothing to do with purchasing. They claim it's their policy ( sale line of b.s. other customers say) Well guess what, it's not my policy. I walked away. Unbelievable that their even allowed to be a Chevy dealership. The next several dealer I went to all got to hear the story or the shyster Chevy dealer in Mishawaka. They all laughed at you while shaking their heads. Please don't respond to my review with your lame "We are soooo concerned, please call us" Truth is your not concerned. You don't care or you might have done something with the 20 some other people that made the same complaint. I am also forwarding my review to General Motors

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    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
  • January 23, 2020

    I had been shopping for a newer truck for about a year off and on. Jeramie Hicks helped me find a new Silverado 2500HD that was last years model, and it... was a good deal considering it was new. He was extremely easy to work with, extremely low pressure compared to other salesmen I had dealt with over the year, he was knowledgeable but also genuinely helpful. It felt like I was buying a truck from a family member who cared about me individually. Can't stress enough how much I was thankful for his attitude and process. Thank you Gates, and Jeramie and I will be back again to buy my next truck from you!

    5.0 out of 5
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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Hello, we're happy to hear you had such a positive experience with our team! If there's anything further we can do for you, we are happy to help!

  • 2.0 out of 5
    November 19, 2020

    Not a satisfied customer. As we struggle with this pandemic, as a repeated customer...who has referred a Family Member to Gates I was not pleased with... the service .

    3.0 out of 5
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    1.0 out of 5
    Buying Process
    Does not recommend this dealer
    Shopped for a new car
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?
    Dealer Response

    Hi there, we appreciate your honest feedback, as we are always looking for ways to improve. We would like the opportunity to address your concerns. Pl...ease reach out to us directly at (574) 256-3000 when you have a chance. Thank you, and we look forward to hearing from you.

  • 5.0 out of 5
    November 17, 2020

    I have been a Gates Chevy World customer for many years. In all areas they are attentive to my needs. Listen when I explain the issue. They are timely.... Work is done when scheduled. [Except when they cannot get a part from GM] They are friendly !!

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    5.0 out of 5
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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Hello, thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! If you ever need anything else ...from us, please feel free to give us a call or stop by. Have an awesome day!

  • 5.0 out of 5
    November 13, 2020

    Julio was really helpful, got me out of my 2016 Ford Focus and got me into a 2018 Chevrolet Silverado. My wife and I are really pleased!

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    Does recommend this dealer
    0 people out of 0 found this review helpful. Did you?
  • 1.0 out of 5
    September 18, 2020

    Waste of my time. I expressed interest in the vehicle, the young salesman had no visible interested in selling the van,could tell me very little. Never... offered a test drive and basically was worthless. I felt like I was expected to both sell and buy the car...work the deal from both ends.

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    Does not recommend this dealer
    1 people out of 1 found this review helpful. Did you?
  • 5.0 out of 5
    July 23, 2020

    Amazing service and unbelievable deals at Gates Chevy World. They helped two of my daughters get their dream cars. Julio was very knowledgeable and professional.... He was also patient. No sales pressure. And Ralph patiently and carefully walked us through all the paperwork with no hassles. we couldn't be more happy with Gates Chevy World!

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    Does recommend this dealer
    0 people out of 0 found this review helpful. Did you?
    Gates Chevy World

    Hey there,Thank you for your great feedback! We are grateful to have helped your daughters and we are glad to have helped. Julio, Ralph, and our entir...e team consistently deliver an excellent customer experience. Thank you for your business and thank you for choosing Gates!

  • 1.0 out of 5
    July 14, 2020

    I bought a 2015 Chevy Trax with less than 30k miles on it in January. An engine defect was evident by the end of March which cost $3000 to fix. Due to... the pandemic, I was not able to get the work done until after the warranty expired in mid-April. The dealership did nothing to help me out given the recent purchase and extra ordinary situation (except offer to sell me another vehicle) and GM customer service has been giving me the run-around for weeks. I don't think I'll buy another GM vehicle again after this experience and will avoid purchasing another vehicle from Gates in the future.

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    3.0 out of 5
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    Does not recommend this dealer
    Shopped for a used car
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?
    Dealer Response

    Hello, thank you for leaving us feedback. We are disappointed to hear that your experience was not a positive one. Please reach out to us at your earl...iest convenience so we may further assist you in working towards a resolution. Gates Chevy World, Inc. (574) 256-3000

  • 5.0 out of 5
    June 26, 2020

    Wow!!! That's all I can say. Julio and Ralph on the finance team took such amazing care of me. It quickly felt like I was car shopping with friends. And... they definitely gave me the "family discount" when purchasing my new vehicle. This experience far exceeded my expectations! Ask for Julio and tell him Michael sent you.

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    Does recommend this dealer
    0 people out of 0 found this review helpful. Did you?
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