Reviews
Great Service!
I had to have some extensive work done to my car that was not foreseen but Gates took it in right away & did an excellent job on the repair. They showed me the problem & explained it all very well. My car was going to have to stay the rest of the day so the shuttle driver was called to take me home & I didn't have to wait long at all. Everyone is always very friendly & courteous.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Mrs. Small
I called to explain what was going on with my vehicle. I was able to get in right away for diagnosis. My vehicle was repaired promptly.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Great Service
my body shop liaison, Brian, was very helpful in getting my vehicle in as soon as possible. He was easy to work with and did a great job at fully explaining the work that would be done. Once my vehicle was done, I was notified immediately and was able to pick up my truck within the hour. Everything went smoothly and my truck looked great, body work and paint both. Gates even cleaned the interior and exterior of my vehicle before pick-up. I only deal with Gates and I highly recommended them.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Dudeck
Took longer then expected, but after a wreck it's hard to find everything right away. Truck looks and drives excellent. Couldn't be happier!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
A truly unique experience
I really feel like the service personnel care about my vehicle as much as I care for the vehicle. The above statement is the reason Gates will have my first consideration on my next vehicle purchase.
- Customer service 5.0
- Buying process 4.0
- Quality of repair 4.0
- Overall facilities 4.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Great Salesperson
My salesperson Mike Smith was awesome! Everything he told me was the absolute truth. He did exactly what he said he would. He handled everything from start to finish. Very easy and smooth transaction,
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Great Service
Very attentive to my need about my car, very helpful in solving my problem with my car, and able to fix the problem at a reasonable cost. Thank you!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Reliable service and good follow-up.
As usual JB did an outstanding job getting the car scheduled for work and was great about staying in touch regarding the needed repairs. I can always count on him.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
T/J purchase
Terri is great she always keeps us aware of Cars we are interested in and any special offers. We've been working with Terri for 25yrs!!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Excellent Service
As always the service team was able to assess my vehicles issues and make the necessary repairs in a timely and cost effective manner. I would never think of taking my vehicles anywhere else for service. They are great!!!!!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase