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LaFontaine Toyota

(858 reviews)

Reviews

(858 reviews)

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I love this dealership.

We found a wonderful van. We had a great sales person named Salama. They have been supportive in the upkeep and maintenance of the car , charging on 9.95 for a 27 point inspection and oil change. The service department moves quickly and promptly. I really have no complaints about the dealership. Our financing was problematic because of personal credit issues. They found a way to work around that . OF course, we didn't get the best interest rate, but our van is reliable. I would definitely recommend La Fontane to anyone who is looking for a great reliable car or van.

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process 3.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Had a check engine light on

Derek was very helpful

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Awesome experience!!!!

Kris, Ha, Sam, Ed, and Joe were absolutely awesome!!!!! They all helped me make an informed decision on purchasing my 2014 Honda Civic LX!!! I would refer them to anyone looking for a Honda!!! Thanks a million and God Bless you all!!!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Low trade in value on my 2006 scion xb after I recieved a...

Low trade in value on my 2006 scion xb after I recieved a letter offering 110 percent of kelly blue book for a trade for Kia soul.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
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The best car buying experience EVER!

Ha Parrinello, at LaFontaine sets the standard for excellence in new car sales. This is the second new car we have purchased from her since 2007. In both purchases we have found Ha to be knowledgeable, helpful, accommodating, patient, personable and just plain fun to deal with. In this most recent purchase, we were undecided even as to which type of vehicle we wanted to buy. We looked at mini-vans, sedans and briefly considered SUV's before deciding the Venza was an excellent combination of all three. Ha was instrumental in helping us find "the perfect car". She very capably demonstrated the utility, features, and benefits of each of the very different cars we considered. She gave us as much time as we needed to reach our decision, provided us with several test drives and even came in on her day off to accommodate our schedule. Ha shuffled cars around for us to drive during the coldest, snowiest Michigan winter on record. She interfaced our phones with the Bluetooth? capabilities of our new Venza and answered every question we had. This is customer service at it's very finest. We had a lot of fun buying our new car from Ha. We researched our vehicle choices and their prices very carefully and came away knowing we bought the best car for our needs at a very fair price from the best Sales Professional around. We have purchased and had vehicles serviced at LaFontaine since 1982. We come back again and again because of the Sales and Service excellence. This time was the best of the best!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Ha Parrinello, sets the standard for excellence in new...

Ha Parrinello, sets the standard for excellence in new car sales. This is the second new car we have purchased from her since 2007. In both purchases we have found Ha to be knowledgeable, helpful, accommodating, patient, personable and just plain fun to deal with. In this most recent purchase, we were undecided even as to which type of vehicle we wanted to buy. We looked at mini-vans, sedans and briefly considered SUV's before deciding the Venza was an excellent combination of all three. Ha was instrumental in helping us find "the perfect car". She very capably demonstrated the utility, features, and benefits of each of the very different cars we considered. She gave us as much time as we needed to reach our decision, provided us with several test drives and even came in on her day off to accommodate our schedule. Ha shuffled cars around for us to drive during the coldest, snowiest Michigan winter on record. She interfaced our phones with the Bluetooth® capabilities of our new Venza and answered every question we had. This is customer service at it's very finest. We had a lot of fun buying our new car from Ha. We researched our vehicle choices and their prices very carefully and came away knowing we bought the best car for our needs at a very fair price from the best Sales Professional around. We have purchased and had vehicles serviced at LaFontaine since 1982. We come back again and again because of the Sales and Service excellence. This time was the best of the best!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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Great staff and service

Very friendly and professional staff.this is the 4th car going on my 5th lease from this dealership and they have always treated me with respect and always have good deals to offer.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Mrs Johnson

Lisa Fender at LaFontaine, our salesperson, was very friendly and knowledgeable she made us feel very comfortable, with a no pressure atmosphere. I highly reccommend Lisa in sales.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Excellent customer service!

Tamika Thomas is such a pleasure to work with. This is the second car we've bought through her. She went above and beyond to treat us as special clients. We would absolutely recommend her to friends who are in the market to buy a car.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Ali

took me right on time of my appointment. quick full service on my car. very polite and nice help from the gentleman who took care of me.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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