LaFontaine Toyota

Sandi, the Service Rep, was very helpful. She informed me what other services I need to have done to my vehicle. She has always been very helpful and informative everytime I took my vehicle there for service in the last 5 years.

Lisa Fender was exceptionally knowledgeable about the vehicle that we were interested in, knew about all the standard equipment and options available, and provided a complete, detailed proposal in response to our inquiry. She was prompt and responsive to our questions, and made concluding the deal very satisfying. Her readiness to handle the installation of dealer installed accessories was extraordinary!

Salesman was very polite and thorough in explanations of the car and the price. I compared the cost of this car at another dealership. LaFontaine had the best deal! The facility was also clean and neat and they offered free coffee!

The service was fast and I was immediately notified when my car was done. Some dealerships will tell you 10 to 30 minutes after the service is finished. Great job!

Ken Trimiew, Mitchell Cafeo and Denice Mallie made my automobile purchase wonderful. They were must helpful in making sure I receive my product without a long wait or interruptions. Mr. Trimiew made me feel most welcomed and answered all my questions about my Kia Soul. I told him I wanted a Kia Soul and he made it happen. I am very pleased with my Kia Soul and will recommend your dealership to all my family and friends. All the Kia staff was most helpful and nice from the service department to the salespeople. Thank you!

No muss, no fuss. Went in for an oil change (best price in town). Was surprised that no one tried to upsell me things I don't need or want, but pleasantly surprised. Good experience all around.

Tony, the advisor was very helpful. He made some suggestions regarding the type of maintenance services I should get for my car. I agreed with his recommendations because he explained the benefits of such services for my car.

After I purchased this vehicle, I found a selling price discrepancy between what I paid and what the vehicle was being offered for online. Chris (one of the sales managers) was more than willing to resolve this issue. We negotiated to have four (4) new tires put on our vehicle and we could not be any happier with the outcome. I would highly recommend Chris and the LaFontaine Volkswagen Dealership in Dearborn Heights to ANYONE!!

Steve Bergstrom was extremely helpful in setting up our appt. for our recall service and getting us in and out. Also helping getting a warranty problem diagnosed and part ordered/and setting up an appt. to have it taken care of the day after it came in.

Everyone was respectable, courteous and business like. I was told the work would take about an hour, but it was finished much sooner. The car was not left dirty. The paperwork explained everything and the check out was fast and friendly. Good Job!