Monaco Ford

4.9 out of 5 4.9

Reviews

4.9 out of 5 4.9
202 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

Read reviews that mention:

  • 5.0 out of 5
    October 6, 2020

    Everyone was super nice and super helpful. I love my car!

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Your satisfaction means a lot to us, and we truly appreciate you choosing Monaco Ford for all of your automotive needs. Please don't hesitate to call... if you'd like further assistance. Safe travels!

  • 5.0 out of 5
    August 21, 2020

    The owner and staff made us feel welcome. There were no high-pressure sales tactics, They were fair and honest throughout the buying process. It was the... first time at this dealership and was still treated like a valued long time customer.

    Not Applicable
    Customer Service
    Not Applicable
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    James- Your comments keep us motivated and working hard for all our guests! Thank you for taking the time to leave such a kind review!

  • January 8, 2016

    Always greeted by employee's and always so helpful and kind. I love the free ride home while my auto is in the shop. And the pick-up when my auto is... repaired. I have purchased several Fords from Monaco as they are close to my home and always give excellent service.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    1 people out of 1 found this review helpful. Did you?
    Dealer Response

    Hi, Patricia! It is excellent to hear that you had a good experience in the service department, and that you were able to take advantage of our shuttl...e service! Thank you very much for the review, and your business here at Monaco Ford. Hope to see you again soon!

  • 5.0 out of 5
    August 16, 2020

    Very clean dealership. Everyone there is very friendly and knowledgeable. They made what can be a long and arduous process easy and quick.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Samantha, thank you for leaving such a great review and high star rating. We try to provide all of our guests with a great atmosphere and world-class ...service that you can trust. If there is anything else we can do to assist you, please let us know! Take care!

  • 5.0 out of 5
    July 24, 2020

    I had s very good experience at Monaco Ford. Aaron Guilbeault found me a truck that suits my needs and made me a deal that fit my budget. Thanks!

    5.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    4.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Your satisfaction means a lot to us, and we truly appreciate you choosing Monaco Ford for all of your automotive needs.

  • 5.0 out of 5
    July 23, 2020

    I was very pleased with customer service. Also how clean and set up properly to induce social distancing.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Walter, we set high expectations for ourselves so it?s gratifying to hear you had a great experience with us. Thanks again for your business! Take car...e!

  • 5.0 out of 5
    July 10, 2020

    Enjoyable experience fast friendly knowledgeable I got just what I wanted

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    We are happy we could make your experience a positive one!

  • 5.0 out of 5
    July 6, 2020

    I had purchased a new car from them before and like their service and reps. Was in the market for a new used car and found one to my liking. Traded in... my car that needed transmission work and still got a decent amount in trade. Loving my loaded 2016 Escape AWD.

    5.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    We are happy we could make your experience a positive one! Safe travels!

  • 5.0 out of 5
    February 29, 2020

    Amazing experience! Very helpful and knowledgeable staff at Monaco ford, very professional staff and personable as well. Bought a beautiful used Ford... F-150 from them, I am happy I did not go anywhere else and will only go to them. Vinny, Ron and rest of the staff nothing but the best.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 1.0 out of 5
    September 10, 2019

    Inquired about a used Expedition, was contacted quickly by internet sales person. Scheduled an appointment to come see the vehicle that afternoon, confirmed... on my way to the dealership with internet sales person that it was still available and would be ready for me to test drive. Was told "I have the keys in my hand and look forward to meeting you when you get here". Showed up on time for my afternoon appointment and asked for internet sales person, was told that he does not meet with customers in person and I would instead be set up with another sales person. Other sales person informs me that the vehicle I was there to see had been sold a few days ago and left hours ago with the new owner. I asked to speak with the internet sales person that I had spoken to on the phone and was handed off to the sales manager. I asked the sales manager to meet with the internet sales person who I had spoken to an the phone and was told that would not happen. I told the sales manager what had happened and stated that I wanted to know why I was lied to. Sales manager told me that I was not lied to and left me standing in the showroom without so much as an apology or explanation. I guess they are just another one of those dealerships that will say whatever they need to in order to get you through the door, then hope you will stay and look at something they actually have available since you made the drive. It used to be called bait and switch, but now I guess its called "the way we do business".

    1.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    1.0 out of 5
    Overall Facilities
    1.0 out of 5
    Buying Process
    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
    3 people out of 3 found this review helpful. Did you?
    Dealer Response

    We're sorry to hear about your experience. However, we are a bit confused. We don't have any record recently of a customer making an appointment to vi...sit our dealership to see a Pre-Owned Expedition, nor have we sold any Used Expeditions in the last few months. We would definitely like to speak more about this if you can reach out to our General Sales Manager, Blake Riley, at either 860-652-3000 x232 or blaker@monacofordinc.com. Thank you!

View More Reviews