Monaco Ford

1.0 out of 5 1.0

Reviews

1.0 out of 5 1.0
194 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

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  • 1.0 out of 5
    September 10, 2019

    Inquired about a used Expedition, was contacted quickly by internet sales person. Scheduled an appointment to come see the vehicle that afternoon, confirmed... on my way to the dealership with internet sales person that it was still available and would be ready for me to test drive. Was told "I have the keys in my hand and look forward to meeting you when you get here". Showed up on time for my afternoon appointment and asked for internet sales person, was told that he does not meet with customers in person and I would instead be set up with another sales person. Other sales person informs me that the vehicle I was there to see had been sold a few days ago and left hours ago with the new owner. I asked to speak with the internet sales person that I had spoken to on the phone and was handed off to the sales manager. I asked the sales manager to meet with the internet sales person who I had spoken to an the phone and was told that would not happen. I told the sales manager what had happened and stated that I wanted to know why I was lied to. Sales manager told me that I was not lied to and left me standing in the showroom without so much as an apology or explanation. I guess they are just another one of those dealerships that will say whatever they need to in order to get you through the door, then hope you will stay and look at something they actually have available since you made the drive. It used to be called bait and switch, but now I guess its called "the way we do business".

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    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
    1 people out of 1 found this review helpful. Did you?
    Dealer Response

    We're sorry to hear about your experience. However, we are a bit confused. We don't have any record recently of a customer making an appointment to vi...sit our dealership to see a Pre-Owned Expedition, nor have we sold any Used Expeditions in the last few months. We would definitely like to speak more about this if you can reach out to our General Sales Manager, Blake Riley, at either 860-652-3000 x232 or blaker@monacofordinc.com. Thank you!

  • 1.0 out of 5
    May 7, 2019

    Would not recommend this dealership! Sales department was great to work with was satisfied with purchase, until needed repair. Terrible customer service... by the owner! Rude and unhelpful.

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    Does not recommend this dealer
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    Hi Lois, we are so sorry to hear of your negative experience. We would like to apologize again for the miscommunication on the timing of your service ...and would like to thank Mr. Benedetto for being so understanding as our Parts and Service Director explained the miscommunication when he came in for pick up. Hope to earn your business in the future!

  • January 8, 2016

    Always greeted by employee's and always so helpful and kind. I love the free ride home while my auto is in the shop. And the pick-up when my auto is... repaired. I have purchased several Fords from Monaco as they are close to my home and always give excellent service.

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    1 people out of 1 found this review helpful. Did you?
    Dealer Response

    Hi, Patricia! It is excellent to hear that you had a good experience in the service department, and that you were able to take advantage of our shuttl...e service! Thank you very much for the review, and your business here at Monaco Ford. Hope to see you again soon!

  • 1.0 out of 5
    March 18, 2018

    They charged over $350 dollars to replace a cam positioning sensor on my 2014 Fusion that I purchased from them. They charged 2.5 hours to labor to evaluate... the problem when it the car was in their shop for 15 minutes before they came out and told me the part needed to be replaced. In researching what a fair price should have been, it was $110 to $170 range. They charged me three times what they should have.

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    Does not recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for taking the time to bring this negative experience to our attention. It is discouraging to hear that you had anything less than a stellar... experience here at Monaco & Sons Mtr Sales Inc. Please give us a call at (860) 652-3000 if you?d like to discuss this matter further. Thank you again for your honest feedback and we look forward to hearing from you. Take care.

  • 5.0 out of 5
    August 29, 2017

    I have never met a more customer friendly group of people in my life.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for your kind words, We set high expectations for ourselves so it?s gratifying to hear you had a great experience with us. Please let us kno...w if there is ever anything else we can do for you! Safe travels!

  • 5.0 out of 5
    August 28, 2017

    The staff at Monaco Ford were extremely knowledgeable regarding the vehicles and worked hard to provide the best truck with the optional equipment packages... that suited our needs. It was a pleasure to conduct business with such a professional staff. We will certainly continue to service our new truck at Monaco Ford!

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Michael, thank you for your kind words and congratulations on your new vehicle! We hope you continue to choose Monaco & Sons Motor Sales for all of yo...ur vehicle needs! Take care!

  • 5.0 out of 5
    August 24, 2017

    Our experience with Monaco Ford was very good. The salesman we worked with was extremely helpful. Once we agreed on the car we wanted ,the purchase transaction... was completed in a timely manner. Monaco Ford is a first class dealership and we will recommend them to all.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Patrick, we set high expectations for ourselves so it?s gratifying to hear you had a great experience with us. If you have any additional needs or que...stions, we will be more than happy to assist you! Safe travels!

  • 5.0 out of 5
    August 11, 2017

    Greg, Rick, Eric and all the staff at Monaco are top-shelf. That's why Monaco has been our company's dealer of choice for decades. Absolutely 5 stars!... Thanks again for a flawless performance. We will be back!

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Christopher, your positive review means a lot to us and we?re happy we could help you! If you have any additional needs or questions, we will be more ...than happy to assist you! Safe travels!

  • 5.0 out of 5
    June 26, 2017

    The staff was very friendly, knowledgeable and professional. They were not pushy and I felt the pricing/ negotiating was very reasonable. I will definitely... go back and buy my expedition in 2021 after our family is done with our 2015 explorer we just purchased!

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    June 5, 2017

    All the folks at Monaco Ford were extremely kind, helpful and patient as I tried to make up my mind, in regards to trading in my truck for a brand new... truck.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    William, thanks for the great star-rating! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

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