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Monaco Ford

(485 reviews)
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Sales hours:
Service hours:
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Sales Service
Monday 9:00am–7:00pm 7:00am–6:00pm
Tuesday 9:00am–7:00pm 7:00am–6:00pm
Wednesday 9:00am–7:00pm 7:00am–6:00pm
Thursday 9:00am–7:00pm 7:00am–6:00pm
Friday 9:00am–6:00pm 7:00am–6:00pm
Saturday 9:00am–5:00pm Closed
Sunday Closed Closed

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New (860) 968-2153 (860) 968-2153
Used (860) 968-2157 (860) 968-2157
Service (860) 968-2152 (860) 968-2152

Inventory

See all 392 vehicles from this dealership.

About our dealership

This seller has been on Cars.com since July 2023.
Monaco Ford is family owned and operated since 1922 currently employing its 4th generation of ownership.

Monaco Ford has received Ford's prestigious President's Award an outstanding 8 times in the past two decades by surpassing all requirements proving ourselves as one of Connecticut's elite dealers.

Our Internet Sales Team is standing by to help answer any questions you have and to arrange your visit to meet with a Product Specialist. Call or text us at 860-652-5398!

We hope to hear from you soon! Check out our reviews!
Where our clients become our friends!

Service center

Phone number (860) 968-2152

Service hours

Monday
7:00am–6:00pm
Tuesday
7:00am–6:00pm
Wednesday
7:00am–6:00pm
Thursday
7:00am–6:00pm
Friday
7:00am–6:00pm
Saturday
Closed
Sunday
Closed

Meet our employees

Reviews

(485 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Monaco Ford from DealerRater.

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Great buying experience.

Great buying experience. Mike and his team do a great job delivering a clean vehicle and even better with communication throughout the process.

Great buying experience.

Great buying experience. Mike and his team do a great job delivering a clean vehicle and even better with communication throughout the process.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Yurisicjason, thank you for your kind words and congratulations on your new vehicle! Thank you again for choosing Monaco Ford, and we hope to see you again soon!

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Had a great experience buying my truck with monaco!

Had a great experience buying my truck with monaco!!! Would definitely recommend to anyone who is looking for a vehicle to take a look at monaco glastonbury!!

Had a great experience buying my truck with monaco!

Had a great experience buying my truck with monaco!!! Would definitely recommend to anyone who is looking for a vehicle to take a look at monaco glastonbury!!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Michael. we appreciate your recommendation of our dealership! It means so much to us to have earned your trust in our business! We hope to see you again in the future! Take care!

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Everyone was so helpful and nice to this elderly couple.

Everyone was so helpful and nice to this elderly couple. They were honest and caring

Everyone was so helpful and nice to this elderly couple.

Everyone was so helpful and nice to this elderly couple. They were honest and caring

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Huskies32, we are happy we could make your experience a positive one! We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!

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I rate a 10 to all the salespeople that help us in

I rate a 10 to all the salespeople that help us in purchasing this ford explorer ST model we cannot be Happier!!!!!! Fred and Diane to us they are number 1 ford Dealer!!

I rate a 10 to all the salespeople that help us in

I rate a 10 to all the salespeople that help us in purchasing this ford explorer ST model we cannot be Happier!!!!!! Fred and Diane to us they are number 1 ford Dealer!!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Fred, thank you for your kind words and congratulations on your new vehicle! We understand it is a big decision where you purchase your car from and we are grateful to have been chosen! Thank you again for your business and we look forward to your next visit! Safe travels!

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Called on used car availability, returned my call

Called on used car availability, returned my call promptly. Was able to see car same day and purchased the next day. We had a pleasant experience all throughout. No pressure to buy.

Called on used car availability, returned my call

Called on used car availability, returned my call promptly. Was able to see car same day and purchased the next day. We had a pleasant experience all throughout. No pressure to buy.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Andrew, we're so pleased to hear that everything was completed so quickly and to your satisfaction! It means so much to us to have earned your trust in our business! We hope to see you again in the future! Take care!

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Great group of people.

Great group of people. Everyone is friendly and very accommodating. They are all well informed and kept each updated on the process of my purchase.

Great group of people.

Great group of people. Everyone is friendly and very accommodating. They are all well informed and kept each updated on the process of my purchase.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

mhb, thank you for taking the time to notice those efforts and for leaving such an awesome review! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

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So glad we went with Monaco Ford.

So glad we went with Monaco Ford. We were treated with respect and honesty from the get go. No pushy sales tactics, no pressure to make decisions at that moment and no billion follow ups when I asked for a few days to consider my options. When it came time to finalize everything answers were promptly given and it was the smoothest car buying process I?ve had.

So glad we went with Monaco Ford.

So glad we went with Monaco Ford. We were treated with respect and honesty from the get go. No pushy sales tactics, no pressure to make decisions at that moment and no billion follow ups when I asked for a few days to consider my options. When it came time to finalize everything answers were promptly given and it was the smoothest car buying process I?ve had.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Jessi, thank you for your wonderful response to the quality of service our Staff provides! It means so much to us to have earned your trust in our business! We hope to see you again in the future! Take care!

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I been buying vehicles at Monaco Ford since 1989.

I been buying vehicles at Monaco Ford since 1989. Always top notch service and always answer all your questions.

I been buying vehicles at Monaco Ford since 1989.

I been buying vehicles at Monaco Ford since 1989. Always top notch service and always answer all your questions.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Transit, we're pleased to hear everything was completed to your satisfaction! As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!

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Monaco Ford delivers the total sales to service

Monaco Ford delivers the total sales to service experience. Purchasing our Explorer Platinum was easy and efficient, from the test drive explaining the essential features and immediate follow-up to explain more complicated features. Our customer service rep, Adrian Paulding, continues to ask us how we are enjoying our Explorer and if there are any other questions that he can answer. The financing component went very well, as we purchasing additional features that enhanced our ownership. The Service Dept. has twice serviced our Explorer at its normal service intervals. They also offer a courtesy pick up and drop if requested.

Monaco Ford delivers the total sales to service

Monaco Ford delivers the total sales to service experience. Purchasing our Explorer Platinum was easy and efficient, from the test drive explaining the essential features and immediate follow-up to explain more complicated features. Our customer service rep, Adrian Paulding, continues to ask us how we are enjoying our Explorer and if there are any other questions that he can answer. The financing component went very well, as we purchasing additional features that enhanced our ownership. The Service Dept. has twice serviced our Explorer at its normal service intervals. They also offer a courtesy pick up and drop if requested.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Fsena, thank you for your kind words and congratulations on your new vehicle! It means so much to us to have earned your trust in our business! We hope to see you again in the future! Take care!

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Beginning with John Tapio, who responded to an inquiry

Beginning with John Tapio, who responded to an inquiry then Cameron, Jillian, Matt! Jay, and (apologies, can?t remember name) Finance guy, this whole process was the best ever. Best Kudos go to Cameron and Jillian! The both were a breath of fresh air in a position that had previously filled by (not at Monaco) people who seemed to only care about commission. It seems Monaco has gotten away from that, so no dog eat dog cut throat games. Mary Jo and I are very pleased with your awesome sss ad Les team.

Beginning with John Tapio, who responded to an inquiry

Beginning with John Tapio, who responded to an inquiry then Cameron, Jillian, Matt! Jay, and (apologies, can?t remember name) Finance guy, this whole process was the best ever. Best Kudos go to Cameron and Jillian! The both were a breath of fresh air in a position that had previously filled by (not at Monaco) people who seemed to only care about commission. It seems Monaco has gotten away from that, so no dog eat dog cut throat games. Mary Jo and I are very pleased with your awesome sss ad Les team.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

David, thank you for your wonderful response to the quality of service our Staff provides! Our team strives to deliver an excellent experience and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!

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