Monaco Ford

Very disappointed and would not recommend. We purchase many trucks every year and this was the first time using Monaco. I confirmed all the purchase details including the interest rate and when I went in to sign for the vehicle the interest rate jumped 6% even though the credit score came in at 820. They said a new person must have given the wrong information and there was nothing they could do. They said they could not do anything to make it right. Very deceptive to give out a lower interest rate to get you in the door. Will not do buisness with again.

An excruciating experience from start to finish. Sales person clocked out and went home in the middle of working the deal without any communication. The F&I team hid behind emails and wouldn't get on the phone to get the delivery done. They dropped the ball so bad we took the truck without them even washing it because they were hours past the delivery time. They registered the truck with commercial plates instead of combination despite emails and phone calls reminding them. I still have the wrong plates on my truck (over a month later) even though they promised me they would fix the mistake in a few days. Wish I could give them 0 Stars - STAY AWAY

My experience with Monaco Ford is what being the service industry should be with everything. Their professionalism goes beyond! Not to mention I love Ruby my Bronco. Just so you know, I named her before I actually found that the color is called Ruby Red. I have never receive more compliments about a car that I have driven, ever!

Monaco is the best! I’ve bought several trucks from them over the years for both my business and personal use, and I’ve also used their service department for many vehicles. It has always been a great experience. Everyone I dealt with was excellent, but I especially want to recognize a few people who really stood out: Jason Karzian, helped me from day one and was always available whenever I needed anything. James Vincek, handled the financing and did a great job finding me excellent rates. Matt Brierton, met with me on the day of pickup and walked me through all the paperwork quickly and efficiently. And Cameron Ortiz, my salesman, was extremely helpful throughout the entire process and made everything easy from start to finish. I highly recommend Monaco and will absolutely continue doing business with them for all of my Ford needs. They are hands down the best dealership I’ve ever worked with!

Monaco is the best! I’ve bought several trucks from them over the years for both my business and personal use, and I’ve also used their service department for many vehicles. It has always been a great experience. Everyone I dealt with was excellent, but I especially want to recognize a few people who really stood out: Jason Karzian, helped me from day one and was always available whenever I needed anything. James Vincek, handled the financing and did a great job finding me excellent rates. Matt Brierton, met with me on the day of pickup and walked me through all the paperwork quickly and efficiently. And Cameron Ortiz, my salesman, was extremely helpful throughout the entire process and made everything easy from start to finish. I highly recommend Monaco and will absolutely continue doing business with them for all of my Ford needs. They are hands down the best dealership I’ve ever worked with!

Monaco is the best! I’ve bought several trucks from them over the years for both my business and personal use, and I’ve also used their service department for many vehicles. It has always been a great experience. Everyone I dealt with was excellent, but I especially want to recognize a few people who really stood out: Jason Karzian, helped me from day one and was always available whenever I needed anything. James Vincek, handled the financing and did a great job finding me excellent rates. Matt Brierton, met with me on the day of pickup and walked me through all the paperwork quickly and efficiently. And Cameron Ortiz, my salesman, was extremely helpful throughout the entire process and made everything easy from start to finish. I highly recommend Monaco and will absolutely continue doing business with them for all of my Ford needs. They are hands down the best dealership I’ve ever worked with!

I am a lifelong customer of Monaco Ford and presently own 2023 Ford Edge. This car has been trouble free and it is a pleasure to drive. Monaco’s introduced us to there mobil service unit back March, alerting us to a computer reflash and telling us they could do it at our home. This was new to me and I tried it. The service was fantastic and couldn’t have been more convenient. Since, I have had the car serviced. Once again they arrive on time, were done in less than sn hour and the car was perfect. The mobil service team is competent and most professional. Being able to talk to the technicians is informative and refreshing. I also have the peace of mind knowing my car is being serviced by highly trained technicians with Ford parts and the latest technology. Having all that brought to my doorstep by Monaco’s is just another reason why I have only bought Fords from Monaco’s over the last 45 years. I will happily continue to use the Monaco Ford Mobil Service team for both my vehicles in the future. Thank you Monaco Ford and all the staff on the Monaco Ford Mobil Service Team!

The people at Monaco Ford were great to deal with. From the salesman Mr. Greg Smith to the loan department to Kyle Mr. Smiths assistant everyone was more than help full making the deal seamless.

We are very lucky to have Monaco Ford close by and to have a great relationship with them. We are pleased with our recent service.

Monaco Ford Has Always Treated Us Very Well they do a Awesome Job On What ever we bring them al the people Polite and Friendly. The work done in the shop and working with the parts Dept. is Exceptional we couldn`t ask for a better place to bring Our Vehicles Thank You Very Much City Of Middletown