Ron Westphal Chevrolet

The Service Dept. Team at Ron Westphal Chevrolet is always friendly, helpful and does their best to get my truck fixed quickly and get me back on the road.

Dan, my Salesperson, explained features, model differences, and alternatives all the while listening closely to what I thought I wanted. What I thought I wanted to test drive and buy was not what I was ultimately happy with. Joe, Sales Manager, was also awesome 👌 to work with.

They got me in right away for an oil change. Service was great and they even found me a coupon!

The girl that helped me purchase my car has amazing customer service and was very helpful with every question that I had.

Excellent!!! Highly recommend!! Raul Rosario was extremely professional and wonderful to work with!!! Excellent customer service! Going into a dealership has always been a dreadful experience Raul switched that around. He listened from the minute we walked into the door and was helpful throughout the process. Also excellent follow up after the purchase. we are 100% satisfied customers !

Made appointment and took car in for "immobolizer light". I specifically asked to check the battery and related that we had to charge it to bring it in. Service rep checking me in sarcastically said "yes we do all that". Original problem was fixe with no apparent problems. We retrieved car same day. Now next day the car is slow starting as common with dying battery. I called service department. They can't tell me if battery was checked or not. I related about trouble starting but they had nothing to offer except bring it in. Battery problem should have been discovered in first visit.

I bought my 2019 Chevy Tahoe from Ron Westphal at the end of January 2023. First off, the dealership labeled it as a “Certified” Chevy. I wasn’t able to take my vehicle home the night I bought it which was no problem, reason being that it needed to be inspected to “Certify” it and also needed to be sent out for a “full detail” because they had just received the vehicle in. I was told the next day by the end of the day it would be ready for me to receive. That next day after I received a call from the dealership that my vehicle was ready, I returned to pick it up. My vehicle was FILTHY inside as well as out. Nothing was wiped down including the windows, the leather seats were sticky and gross, the carpet was not cleaned and the window sticker residue was STILL ON THE WINDOW! I expressed my disappointment to my salesman which he immediately agreed and said that the vehicle would need to be kept and that he would resend it out and except himself when it came back. My salesman called me the next day so I returned to the dealership to receive my vehicle. AGAIN FOR THE SECOND TIME my car was STILL FILTHY inside and out…NOTHING CHANGED!!! I was beyond angry, I told my salesman to just give me my vehicle and that I would be on my way. June had arrived and I was due for my first oil change as well as having a trailering braker controller installed by the dealership service department so that any warranties wouldn’t be voided in anyway. As I turned my car in, I also mentioned to the Service Rep that a squeaking noice could be heard from around my car when I started to apply my brakes. I also explained that that’s all it was, no grinding or shaking when I applied the brakes just the squeaking. Approximately 1/2 later I was told by the Service Rep that my vehicle needed new pads and rotors all the way around, but since I bought the vehicle there, it was before 12 months and 12K miles (because of the bumper to bumper warranty I got because it was “Certified”) that it was covered. Fast forward to 10/12/23 (not even 9 moths after I bought this vehicle) my Tahoe would not start as I was leaving work. I was able to jump it and drive it home. Upon my arrival at home I shut my vehicle off, tried to restart it and it would not turn over. I had decided that night I needed to call into work for the next day and get my vehicle to the dealership to see about them replacing the battery. The next day I again tried to start my vehicle so I could get it to the dealership and it would not start. I was able to hook up a vehicle jump pack and it started up right away. I arrived to the dealership just as they opened, from prior vehicle service I know most of the Service Reps, Rick walked over to assist me. I “attempted” to explain to Rick what my issue was. He wouldn’t even listen to my full and complete issue, but to dismiss my issue with “The battery is normal wear and tear, we don’t replace dead batteries.”My situation was not “normal” if Rick would of heard me out. What Rick failed to understand was that I had just bought this so called “Certified” vehicle from the dealership he worked for on January 26 2023 and that there was NO WAY October 12 2023 I should have to replace the battery not even 9 months into ownership of my vehicle. Rick continued to repeat himself, that if they worked on my vehicle he didn’t know when it would be done and that “He didn’t make the rules, he just had to follow them”. I didn’t ask Rick to break the rules and that if Rick would of just took the time to listen to me as a customer perhaps go to Management and ask what should be done in my case. What is the point of “Certifying” a vehicle, backing it with a 12 month / 12K warranty if when items that were looking like they needed replacement such as brakes and rotors or an original battery that came in the vehicle. I thought that Chevy puts their vehicles they stamp “Certified” through a rigorous inspection before they sell on their lot? I guess not…beware of “Certified”!

An hour and a half into the sales process we were told that the vehicle, we were lead to believe we were purchasing...in fact was already sold to someone else. After we had an accepted and agreed upon price with the salesman ...after the finance department ran credit inquiries... No one in this dealership...not even the sales manager... knew that this vehicle wasn't for sale?? Beware of doing business with this dealership!

My Sales Person Jordan And Sales Manager Joe Gave Extremely Excellent Customer Service To My Husband And I! Im Very Happy With My New Suv!

Brian and Joe at Westphal were great. They gave be msrp pricing for my C8 and no hidden fees. Couldn’t be happier with my purchase.