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Grogan's Towne Chrysler Jeep Dodge RAM

(542 reviews)
Visit Grogan's Towne Chrysler Jeep Dodge RAM
Sales hours: 9:00am to 9:00pm
Service hours: 8:00am to 6:00pm
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Sales Service
Monday 9:00am–9:00pm 8:00am–6:00pm
Tuesday 9:00am–6:00pm 8:00am–6:00pm
Wednesday 9:00am–6:00pm 8:00am–6:00pm
Thursday 9:00am–9:00pm 8:00am–6:00pm
Friday 9:00am–6:00pm 8:00am–6:00pm
Saturday 9:00am–5:00pm 8:00am–12:00pm
Sunday Closed Closed
2019 consumer dealer award
View 3 awards
2019 consumer dealer award 2018 consumer dealer award 2015 consumer dealer award
New (419) 491-2923 (419) 491-2923
Used (419) 491-2928 (419) 491-2928
Service (419) 491-2999 (419) 491-2999

Reviews

(542 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Grogan's Towne Chrysler Jeep Dodge RAM from DealerRater.

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Friendly Knowledgeable Staff

The salesman, John Baertschi, was very knowledgeable about the features on the vehicle. That made it easy for me to be confident that I had selected a vehicle that would meet my needs. He also showed me the CarFax report and went over it with me line by line. It is nice to know that the vehicle I purchased has never been in an accident and that the maintenance has been performed. I also like the way that Grogan's posts their vehicles on their website with a good description and photos and at a competitive price. Then when you get to the dealership; that vehicle is there exactly as described & priced. None of that shady bait & switch nonsense. After John helped me pick out my vehicle; he sent me to Bre Suwinki in the finance department. She was quickly able to find me low rate financing at a local bank. She was also able to connect me with and extended bumper to bumper warranty that will still be covering the vehicle after the last payment has been made. In conclusion, I will say this: I am a middle aged guy who has been driving over 30 years. I have purchased several vehicles during that time. This is the most pleasant and transparent transaction I have ever had.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Great value, good service.

Found an ultra low mileage vehicle at a great price. Free auto history included. The process was quick and there were no surprises. Very positive experience. Only downside was that this survey did not let me check the actual vehicle make, "Mini."

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Friendly Service!

John was extremely polite and helpful during the entire process. He answered any questions I had and made himself available with my busy schedule. Very personable!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Great Price and Seamless Sales Experience

Purchased of Certified Pre-Owned 2016 Patriot. Vehicle was exactly as presented in adds. Internet price was firm but the best value within 100 miles. The paperwork and transaction was seamless even though I was from a neighboring state. John Byrne was an outstanding sale associate. He answered all questions promptly, honestly, and thoroughly. He even sent along a cover that was missing from the rear compartment. Would highly recommend using this dealership and John for a used vehicle.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Great Experience

My vehicle was getting close to the end of its lease and I had spoke to Eric, just in passing. At the time, he had checked out the deals, but suggested I wait a little longer. To my surprise, Eric gave me a call about a month later and said that the deals were good now. I was at the dealership that day, signed (Thank you Heather) and Eric delivered my new detailed Jeep Compass the next morning! Eric has great follow through, listens to the needs of his customers and is committed to helping you get into the vehicle quickly. Excellent service from start to finish! Thank You Eric!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

AMAZING PRICES!

They were very affordable considering their online website is always reviewing prices within 100 mi of the dealership and lowering their own! And John Beartschi was very helpful throughout the whole process!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Excellent experience

This was my 2nd purchase from John B at Grogan and it it great dealing with him. He takes care of his customers after the purchase as well.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Awesome first experience for a newer car

John did such a great job with helping me decide on my first buyer experience. And my grandma enjoyed how helpful he was in the final process of receiving my vehicle. I definitely would recommend this dealership. Can’t wait to enjoy my new ride.

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Used Ford Taurus Limited

Jim is awesome all around. He was helpful and understanding on what I needed and also what I didn't. I had went to several other dealerships and was not taken seriously or given chance to test drive cars myself. Jim knew I was interested in the Taurus and without any issues I was able to have that car for test driving the whole weekend. He was professional but also personable and also never tried to sway me away from what I needed. He was by far the best car salesman I have ever dealt with and Grogans was the best dealership I've ever dealt with. I would DEFINITELY recommend Jim Wesolowski and Grogans Towne Chrysler to everyone.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

Jeep Wrangler unlimited

Great all around guy very personable. He found me exactly what I wanted and for the best price around. Service was quick followed up with me to always keep me posted on what was going on if your in the market for a new dodge Jeep or any car see Eric!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.