Tyler Automotive's Chrysler Superstore - Chrysler Jeep Dodge RAM

Buyers beware. Here are the facts. After her first vist, my wife came to terms and put a deposit down on a van at the dealership. She was not given a sales sheet. Told by the salesperson that the paint chips would be touched up and the van would be detailed. Three days later she visits the dealership to finalize the sale. Paint chips were not fixed, detailing was incomplete with plastic water bottle in one of the door storage shelves and old french fries under the middle row passenger side captain chair. The finance manager gave her an 8.33% interest rate. They also added a $299.99 dealership charge for Shadowmark window etching. No member of the dealership asked about or explained this dealership charge. She had to reschedule another visit to get the paint chip touch ups. I made the third visit. The appointment for touch up was 10:00. I arrived at 10:05. The touch up crew didn’t get to the dealership for another 20 minutes. I confronted the sales manager and finance manager about the Shadowmark charge. He said it was put on all the cars. They put it on their cars when they purchase one. In reality, the etching is a $10 kit thay takes 10 minutes to apply, but the dealership charges $299.99. When I told them it’s not a mandatory add-on and I know that it’s a $10.00kit, and my wife was never told about it. The finacial manager changed his story and said that it’s the dealership’s one and only dealership charge. I asked for a cancellation and a refund. They refused. I informed them that I would be contacting the Attorney General’s office to file a complaint. The sales manager said, “Go right ahead.” As I waited for the paint chip crew to arrive, the finance manager found me on the sales floorand informed me that they would refund the $299.99. The illegal add-on was the worst of their missteps, of which there were several. Because of the hassles, this dealership earned 1 star. Future car buyers pay attention! Be careful, and check your sales sheet. Look for non-taxable charges. Ask about every charge. Mid-sized dealerships like this make on average $800,000 a year on illegal add-ons like Shadowmark, Lojack, and others.

Amos was great. He took time and followed up with information about the car I was looking for. He was personable and easy to talk to.

Kevin Miracle, Sales, is truly a "miracle worker" as he diligently worked with me to get me the offer and trade in that I could afford. Matt James, Sales Manager, reached out to me via email to ascertain if there was anything he could assist with. I am currently in the process of purchasing this vehicle. Tyler Automotive has been very helpful and patient in the process.

Kevin was very responsive and easy to work with. Very happy with the guidence and recommendations. Funny as xxxx. Service was very timely. Thanks again

Just ask for a few pictures and did not get anything Sad face Thank you Len

Isaac is an outstanding salesmen with knowledge and highest concern for customer satisfaction. I will give him repeat business Hope he is paid well! Sincerely Mark Wolschlager

They Went that extra mile when my bank was on the fence about issuing a loan for an older vehicle (13) but when they explained it had only 31,000 and agreed to offer me an optional warranty, the bank said YES !! Thanks Justin, you and your team are AWESOME !!!!!

They spent the time to figure out what worked for me and did everything they could to make it happen with what I said I could spend per month even though I thought there was no way it could happen. Very impressed with their ability to work on getting the price where I wanted without asking me to put more money down as the only way to lower the monthly payment.

As always we have had amazing service and we will continue to bring our vehicles back. From the time we come in to the time we leave very friendy employees

Purchased 3 cars from Shannon and about to buy a 4th! She truly is amazing at her job! Never pushy and always helpful! I've recommenced Tyler's to many people!