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Northwest Hills Chrysler Jeep Dodge

(952 reviews)
Sales hours: 8:30am to 6:00pm
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Sales
Monday 8:30am–8:00pm
Tuesday 8:30am–8:00pm
Wednesday 8:30am–8:00pm
Thursday 8:30am–8:00pm
Friday 8:30am–6:00pm
Saturday 8:30am–5:00pm
Sunday Closed
2022 consumer dealer award
View 4 awards
2022 consumer dealer award 2018 consumer dealer award 2017 consumer dealer award 2016 consumer dealer award

Reviews

(952 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Northwest Hills Chrysler Jeep Dodge from DealerRater.

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Staff friendly and courteous, easy to talk with and made

Staff friendly and courteous, easy to talk with and made the car buying purchase laid back and enjoyable. Josh was great to work with and we are now enjoying our new Jeep!

Rating breakdown (out of 5):
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  • Buying process
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.
Dealer response

Hi, we're happy to hear you had such a positive experience with our team! Please don't hesitate to reach out if there's anything additional we can do for you.

Dealer response

Hi, your satisfaction is important to us, so we want to sincerely thank you for choosing Northwest Hills Chrysler Jeep Dodge and we hope to see you again soon!

Sales was great, very accommodating and even showed my

Sales was great, very accommodating and even showed my wife new jeeps while we were waiting for my new truck knowing that she wasn’t planning on buying anything that day. Financing dept took forever to complete paperwork and I was pre-approved before even making the drive down there. I understand delays happen and staff call in sick etc. but it was a very long wait after making an over 4 hour drive down there.

Rating breakdown (out of 5):
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  • Overall experience 3.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Eric, thank you for leaving us feedback. We are disappointed to hear that your experience was not a positive one. If you are willing to give us another chance, please contact us at (860) 201-0368 so we can understand your situation better in order to try and turn your experience around. Thank you, Northwest Hills Chrysler Jeep Dodge

Josh did a great job.

Josh did a great job...very wuick and prrcide sale. I would reccomend him to anyone.

Rating breakdown (out of 5):
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  • Buying process
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.
Dealer response

Hi, thank you so much for the positive review! We are always more than happy to assist you if anything else comes up. Take care!

It was a 4 month long process due to a Jeep recall - not

It was a 4 month long process due to a Jeep recall - not the dealership’s fault but Josh was great at keeping us up to date! Thank you for an overall good experience despite the circumstances.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.
Dealer response

Hi, thank you again for taking the time to let us know how we did. We hope you have a great day!

Dealer response

Hello Bethany, we're happy you found our staff to be so supportive during your experience here at Northwest Hills Chrysler Jeep Dodge. Please let us know if there is anything else we can do for you; we are more than happy to help!

Best experience!

Best experience! Not only was the transaction smooth sailing (in and out in one day with trade-in/new Jeep), Mike was helpful with setting up phone sync and garage sync with my new (used) Jeep Limited. Mike was also helpful with my replaced plates. I have highly recommended the Northwest Hills Chrysler Jeep dealership to friends in the need of a new vehicle. The finance department was efficient, patient (I went home to get the title for the transaction) and kind through this process.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.
Dealer response

Hello, we're happy you found our staff to be so supportive during your experience here at Northwest Hills Chrysler Jeep Dodge. We are always more than happy to assist you if anything else comes up. Take care!

Newly renovated Northwest hills offers a fairly large

Newly renovated Northwest hills offers a fairly large inventory and has a very friendly staff. Josh kept in constant communication as we navigated some unanticipated challenges with the used vehicle. Overall I’m very happy with my purchase.

Rating breakdown (out of 5):
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  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Hello, we're happy you found our staff to be so supportive during your experience here at Northwest Hills Chrysler Jeep Dodge Ram. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

Dealer response

Hello Rachel, we appreciate you taking the time to leave us this feedback. We hope you have a great day!

Josh Perez was great to work with.

Josh Perez was great to work with. The whole transaction was smooth from beginning to end. I would highly recommend Northwest Hills to everyone. Jack Sullivan was great to work with also.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Hello Joe, we're happy to hear you had such a positive experience with our team! Thanks for the recommendation, and have an amazing day!

Mike was very helpful and answered all my questions and

Mike was very helpful and answered all my questions and helped me get the car of my dreams!

Rating breakdown (out of 5):
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Hi Melanie, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

I stopped to look at a used truck then backed off , Josh

I stopped to look at a used truck then backed off , Josh continued to call me every week a couple times then I called him to look at st4 and ended up buying , Josh Is a very good saleman not pushy but getting me all the info I asked him for and very patient , if it weren’t Josh I may have not bought new vehicle,

Rating breakdown (out of 5):
  • Customer service
  • Buying process
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Hi, thank you for taking the time to leave a review for us at Northwest Hills Chrysler Jeep Dodge Ram. We're happy we could meet your expectations! We look forward to your next visit! Take care!

Dealer response

Hi, your satisfaction is important to us, so we want to sincerely thank you for choosing Northwest Hills Chrysler Jeep Dodge and we hope to see you again soon!

I recommend this dealership to anyone.

I recommend this dealership to anyone. Contacted Josh about the vehicle, he allowed me to put a 500 dollar hold on the truck and held it for 4 days. I drove 5 hours to test drive the vehicle, upon arriving he pointed out the vehicle had a cracked headlight and some rock chips on the front bumper. I trust drove the vehicle, was able to get them down a few dollars about the rock chips and they agreed to pay for the headlight. Truck drove great on the way home, but started making noises in the front suspension a few days later. Being a certified vehicle I took it to the dealership in PA to be serviced. It had bad springs, shocks, and bushings. The vehicle is fixed and I'm picking it up today minus a 100 dollar deductible! Josh Perez went above and beyond to make sure everything went smoothly and flawless from start to finish. And kudos to the dealership managers for honoring their words! Excellent dealership!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Hi, we are very happy to have provided you with such a positive experience! Thanks for the recommendation, and have an amazing day!