Reviews
Write a reviewAppointment time was at 10am.
Appointment time was at 10am. Dropped it off and called back 4 hours later and still have not pulled it into the garage. Not professional. Very disappointed with the service
Appointment time was at 10am.
Appointment time was at 10am. Dropped it off and called back 4 hours later and still have not pulled it into the garage. Not professional. Very disappointed with the service
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did not make a purchase
Car owner
Very satisfied! The service was very friendly and professional!
Car owner
Very satisfied! The service was very friendly and professional!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Customer care
I?ve been working with Jones Chevrolet for approximately 12 years. I?ve always been treated fantastically. I have my vehicles serviced there regularly and have never had a problem!!! I also get my bodywork done there as well. Once again I?ve never had an inkling of a problem. Good people the whole way around!!! Thanks Tim McLaughlin
Customer care
I?ve been working with Jones Chevrolet for approximately 12 years. I?ve always been treated fantastically. I have my vehicles serviced there regularly and have never had a problem!!! I also get my bodywork done there as well. Once again I?ve never had an inkling of a problem. Good people the whole way around!!! Thanks Tim McLaughlin
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Jones GM, WARREN, PA
We're now dealing with the 3rd generation of management at Jones GM. We've purchased more than 15 vehicles and can trust them to give us a fair deal and excellent service after the sale.
Jones GM, WARREN, PA
We're now dealing with the 3rd generation of management at Jones GM. We've purchased more than 15 vehicles and can trust them to give us a fair deal and excellent service after the sale.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
service
great the Jones crew is the best they always exceed my expectations
service
great the Jones crew is the best they always exceed my expectations
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Horribly Disappointed
I purchased a vehicle from Jones Chevrolet in Warren PA and had the WORST car buying experience I've ever had (and Im 53) I was mislead by the salesman who DIDNOT disclose all the problems with the vehicle. The check engine light was on when I took deliver of the vehicle. I called the next day to return the vehicle (PA law allows three days) I was ignored and offered multiple other solutions…non of which worked. More disappointing is that the manager and dealer Owner Brent Jones won't return a call, and that the salesman would text rather than call most of the time to avoid having to deal with the problem (I told him IN A TEXT) that I didn't want to text. Now it seems that I am stuck with a vehicle that I don't want. Buyer beware….Jones may seem like a small town dealer, but remember wolves live in the woods!!!
Horribly Disappointed
I purchased a vehicle from Jones Chevrolet in Warren PA and had the WORST car buying experience I've ever had (and Im 53) I was mislead by the salesman who DIDNOT disclose all the problems with the vehicle. The check engine light was on when I took deliver of the vehicle. I called the next day to return the vehicle (PA law allows three days) I was ignored and offered multiple other solutions…non of which worked. More disappointing is that the manager and dealer Owner Brent Jones won't return a call, and that the salesman would text rather than call most of the time to avoid having to deal with the problem (I told him IN A TEXT) that I didn't want to text. Now it seems that I am stuck with a vehicle that I don't want. Buyer beware….Jones may seem like a small town dealer, but remember wolves live in the woods!!!
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
Great service, sales, and overall facility
Very easy to make appointment promptly and always done with any service when they say they're going to be. They would do anything for the customer.
Great service, sales, and overall facility
Very easy to make appointment promptly and always done with any service when they say they're going to be. They would do anything for the customer.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Great customer service
I loved the idea of driving into the building and not having to walk in the bad weather very clean. The customer service was spot on he was very accommodating.
Great customer service
I loved the idea of driving into the building and not having to walk in the bad weather very clean. The customer service was spot on he was very accommodating.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Great staff!
Everyone did a awesome job! Very friendly and helpful ...service department does a great job also!
Great staff!
Everyone did a awesome job! Very friendly and helpful ...service department does a great job also!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Body shop repair
Long story short my car was damaged and repair was not not completed correctly now 5 months after the repair my cars paint is blistered. The best part is when I contacted the owner (by email)the day after I picked up my car I didn't receive a response for 2 weeks until I re-emailed the owner. Thanks to Jones I spent over $900.00 to have my car look more damaged than it did when I dropped it off for repairs.
Body shop repair
Long story short my car was damaged and repair was not not completed correctly now 5 months after the repair my cars paint is blistered. The best part is when I contacted the owner (by email)the day after I picked up my car I didn't receive a response for 2 weeks until I re-emailed the owner. Thanks to Jones I spent over $900.00 to have my car look more damaged than it did when I dropped it off for repairs.
- Customer service 1.0
- Buying process 1.0
- Quality of repair 1.0
- Overall facilities 1.0
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did not make a purchase