Jones Chevrolet Buick GMC

Reviews

4.2 out of 5 4.2
9 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.
  • 5.0 out of 5
    April 6, 2017

    Very easy to make appointment promptly and always done with any service when they say they're going to be. They would do anything for the customer.

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    April 6, 2017

    I loved the idea of driving into the building and not having to walk in the bad weather very clean. The customer service was spot on he was very accommodating....

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
  • December 8, 2012

    I've tried visiting some of the other dealerships in the area, but I never get treated as nicely as I do at Jones!

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    Does recommend this dealer
    Shopped for a new car
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    HockeyGuy, we pride ourselves on customer service that only a small town, family-owned company can provide. In the big city, you're just another "up" ...that they'll never see again. In Warren, we see our customers at the grocery store, at the restaurants we eat in, and at the line in the bank... you're not just our customers, your our neighbors! That's why we treat you differently than the other guys...

  • 5.0 out of 5
    March 14, 2017

    Everyone did a awesome job! Very friendly and helpful ...service department does a great job also!

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 1.0 out of 5
    March 14, 2017

    Long story short my car was damaged and repair was not not completed correctly now 5 months after the repair my cars paint is blistered. The best part... is when I contacted the owner (by email)the day after I picked up my car I didn't receive a response for 2 weeks until I re-emailed the owner. Thanks to Jones I spent over $900.00 to have my car look more damaged than it did when I dropped it off for repairs.

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    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
    3 people out of 3 found this review helpful. Did you?
  • 5.0 out of 5
    January 24, 2017

    I purchased several vehicles from Jones Chevrolet and each time the salesman found the exact vehicle I wanted and got me a fair value on mine. Service... department is always friendly and up front. Great dealership, staff and owner.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?
  • 1.0 out of 5
    August 8, 2015

    They led me on. The salesperson did not bother to tell the receptionist that deals with the public that the Subaru Legacy (which is STILL ON THE WEBSITE... AS AVAILABLE) had a cracked frame. We came in from an hour away to check out that one car. The receptionist was honest with me from the beginning and told me there was rust. Then sent me real pictures of the car. Of course the salesman had another car available for us to look at at twice the price. Not Happy!!!!

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    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    I'm very sorry your experience with us wasn't what it should have been. We will fix this problem and only improve from here on out. Thank you for stop...ping in and we wish you the best.

  • 4.0 out of 5
    December 18, 2012

    had my car in for sevicer 2 times with 2 weeks(unrelated) service staff was friendly. and kept me informed as to the work they were doing. Even though... they are remodeling the dealership I found it suprizing clean.

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thanks for your input and your kind words! If you thought it was clean when you were in, make sure to stop in after the construction to see how nice t...he final project looks!

  • 5.0 out of 5
    December 6, 2012

    I was well received, appointment time correct, did all necessary work. Spcial Thanks to Mike and Stephen.

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for your comments, James. We'll pass on the good word to Mike and Stephen!