Mitchell Selig Ford

I just purchased a used 2024 Toyota Camry! It was my first time at this dealership and I was very impressed. Breen the salesperson was great to work with. He was very professional and made the process run very smoothly. If you are looking to purchase a vehicle I recommend this dealership and Breen. Thank you Breen.

Buying a car can be a stressful and emotional experience. Add to the fact that the dealership is 250 miles away and you need to travel four and a half hours to secure the deal. I mention this because if it wasn’t for the professionalism, patience and compassion of the salesman, Sean Dyer, I would not have made the trip. Sean worked with me every step of the procedure. He described the car in great detail, took and emailed additional photos and offered additional assistance I might need prior to making the trip. I’ve been “around the block” a few times and in my opinion, Sean is far and above the consummate professional. He is easy to talk to, has a great sense of humor and has pride in his profession. I left the dealership that day having met a new friend. You’re a good man Sean ! Regards, Bob Grillo

Dan hear my issues and worked with me to accommodate my issues and did so in a timely manner, he knew I had a medical appointment that I could not miss and he kept me informed on the process of my vehicle

Rodney is a superior sales member. He is friendly, courteous, knowledgeable and not pushy. I will highly recommend him to my friends. When I inquired on line about the pickup truck, he replied within a few minutes.

Great Quick Lane service. Helpful and easy. Dropped me off at work and offered to pick up as well. Very convenient. Fast Overall, a Good value.

Did not perform work (oil change, filter change, lube) on two separate occasions. How do I know? After second trip for the same service, the oil light came on after driving less than 500 miles. Checked dip-stick and there was barely any oil at bottom of dipstick and it was jet black. That was not from one missed oil change, but two. The service manager at that time was/is a total xxx jack. I notice they don't respond to negative reviews.

We have been completely turned off from ever buying another Ford vehicle because of our experience with the sales team. My wife has owned a Ford edge, bought from Sarat in Agawam in 2011 new, and has loved the car but since the extended warranty she purchased ran out last year there have been nothing but problems. Now her water pump blew and come to find out Ford has decided to put a mechanical item in a location where you need to remove the ENTIRE engine in order to make the repair, we were quoted $3500 for the fix, of a water pump. This would not have turned us off from Ford, and we actually test drove a couple of their vehicles and were ready to purchase. The dealership offered us $4000 cash for the broken edge, which we felt was very fair and we were happy moving forward. As most intelligent car buyers do, we wanted to make sure the new Edge was right for us. So we looked at other cars, the GMC Terrain, Buick Encore and Mazda CX-5. We had not made a decision on a car so we called Ford asking for them to buy the edge so we can get our finances lined up to make our decision. They immediately told us they would only buy the car IF WE BOUGHT FROM THEM. They said that the risk is not worth it for them to buy a broken vehicle. One that they personally promised us would run great once we spent $3500 fixing the pump. The car is in excellent condition otherwise they said, but is apparently a risk to buy your own brand of car because your not sure it will last. This started our concern over buying a new vehicle, but what completely turned us off is the salesman immediately tried to push us to trading it to them for the $4000 as a down-payment on a new vehicle. Instead of explaining why it was such a risk he just pushed the sale of a new car. Now come to find out we are being charged a "diagnostic fee" off $125 to pick up the car, which we have never been charged by any repair shop before, especially when it is the dealership. Great to know you guys really care about a customer who has been loyal to Ford for the last 20 years.

customer service horrible especially Kimberly very argumentative never follow up to call me to give me a status on my car and would not have a loaner for me. I had to call this dealer 3x in one day to get this info. I had called the dealership per bob they were at lunch. and call was never returned I had to call again, than she tells me they are going to keep my car and no loaner available. hope this issue is adress and they get better friendly customer service people.

Since Mitchell Ford took over, service department has not been customer friendly. I have a maintenance and wear contract and they argued with me over my coverage? Told me I would have to pay for something I know is covered under my agreement? I found another dealership that took me right away and verified my coverage and I was correct, I did not have to pay for the work. I will never come back.

overpriced. lack of communication between service advisor and myself. . no follow up call from one of the owners. will no longer do business with them.