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Dan hear my issues and worked with me to accommodate my issues and did so in a timely manner, he knew I had a medical appointment that I could not miss... and he kept me informed on the process of my vehicle
Rodney is a superior sales member. He is friendly, courteous, knowledgeable and not pushy. I will highly recommend him to my friends. When I inquired... on line about the pickup truck, he replied within a few minutes.
Went in on a Friday looking to buy a 2016 Ford Explorer Limited.Drove out on Saturday with the exact car we wanted.Mike,the salesman and Chris,the sales... manager took excellent care of us.All the paperwork went along quickly and Mike took extra time to explain how to use all the features on our new vehicle. Best vehicle buying experience EVER!!!
So great to hear! Give us a call if there's anything more we can help with, a you get to know all the technology and features of the Explorer. We're a...lways here for you!
Great Quick Lane service. Helpful and easy. Dropped me off at work and offered to pick up as well. Very convenient. Fast Overall, a Good value.
Did not perform work (oil change, filter change, lube) on two separate occasions. How do I know? After second trip for the same service, the oil light... came on after driving less than 500 miles. Checked dip-stick and there was barely any oil at bottom of dipstick and it was jet black. That was not from one missed oil change, but two. The service manager at that time was/is a total xxx jack. I notice they don't respond to negative reviews.
We have been completely turned off from ever buying another Ford vehicle because of our experience with the sales team. My wife has owned a Ford edge,... bought from Sarat in Agawam in 2011 new, and has loved the car but since the extended warranty she purchased ran out last year there have been nothing but problems. Now her water pump blew and come to find out Ford has decided to put a mechanical item in a location where you need to remove the ENTIRE engine in order to make the repair, we were quoted $3500 for the fix, of a water pump. This would not have turned us off from Ford, and we actually test drove a couple of their vehicles and were ready to purchase. The dealership offered us $4000 cash for the broken edge, which we felt was very fair and we were happy moving forward. As most intelligent car buyers do, we wanted to make sure the new Edge was right for us. So we looked at other cars, the GMC Terrain, Buick Encore and Mazda CX-5. We had not made a decision on a car so we called Ford asking for them to buy the edge so we can get our finances lined up to make our decision. They immediately told us they would only buy the car IF WE BOUGHT FROM THEM. They said that the risk is not worth it for them to buy a broken vehicle. One that they personally promised us would run great once we spent $3500 fixing the pump. The car is in excellent condition otherwise they said, but is apparently a risk to buy your own brand of car because your not sure it will last. This started our concern over buying a new vehicle, but what completely turned us off is the salesman immediately tried to push us to trading it to them for the $4000 as a down-payment on a new vehicle. Instead of explaining why it was such a risk he just pushed the sale of a new car. Now come to find out we are being charged a "diagnostic fee" off $125 to pick up the car, which we have never been charged by any repair shop before, especially when it is the dealership. Great to know you guys really care about a customer who has been loyal to Ford for the last 20 years.
customer service horrible especially Kimberly very argumentative never follow up to call me to give me a status on my car and would not have a loaner for... me. I had to call this dealer 3x in one day to get this info. I had called the dealership per bob they were at lunch. and call was never returned I had to call again, than she tells me they are going to keep my car and no loaner available. hope this issue is adress and they get better friendly customer service people.
Since Mitchell Ford took over, service department has not been customer friendly. I have a maintenance and wear contract and they argued with me over... my coverage? Told me I would have to pay for something I know is covered under my agreement? I found another dealership that took me right away and verified my coverage and I was correct, I did not have to pay for the work. I will never come back.
overpriced. lack of communication between service advisor and myself. . no follow up call from one of the owners. will no longer do business with them.
Thanks for working with us to get this addressed and remedied, and providing the feedback that helped us identify where the gaps in communication led ...to the issue in the first place. We're better and more efficient as a result of your help, and we're extremely grateful!
I had been looking for a new Mustang, either new or pre-owned. I had been to many local dealerships and was hesitant to go out to Windsor. I'm so glad... I did! Anthony-the manager- contacted me and said Easton Lawson, their Mustang specialist would be reaching out. We set up an appt and he was fantastic. Everything you want in a salesman. Friendly, courteous and above all, very knowledgeable about the cars. I did choose a convertible and the whole buying process was very smooth. Easton knew I was nervous and he made sure all my answers were answered. The service was above the norm. For instance- the car only had one key which he did not realize at the time of the sale. He made sure another key was ready- and these are those fancy "keys" now a days. Not like going to the hardware store. Another nice touch- I left in my new car with a full tank of gas. Overall- excellent dealership!
Thanks for such a thorough -- and complimentary -- assessment of the team, Valerie! It was our pleasure working with you.