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Meet Tom Capps

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Sales Consultant
(103 reviews)

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Industry experience 38 years
Dealership experience 14 years

Cadillac Crest Club Member

Reviews

Burell is always professional, couteous and clear in his

Burell is always professional, couteous and clear in his communications. THere are never suprises and he provides service that gets you in and out as quickly as possible.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

Tommy Capps is the best.

Tommy Capps is the best. He has taken care of my parents cars for years. He even visited my elderly parents home to program the Garage door for them. Great guy, best deals and excellent customer service.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

Always a wonderful experience!

Always a wonderful experience! I really appreciate the high level of professionalism, friendly service, and extra care. Consistently outstanding!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

excellent service, Tommy Capps and Mark in service are

excellent service, Tommy Capps and Mark in service are the best to deal with for my needs

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

Tom Capp is amazing.

Tom Capp is amazing. So helpful and knowledgeable. I highly recommend him and heritage Cadillac!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

Always have had a great service experience at this

Always have had a great service experience at this dealer. They are the best. Prompt service work and a comfortable waiting area.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

Heritage Cadillac has always been professional thorough...

Heritage Cadillac has always been professional thorough quick and responsive when servicing my car at the dealership. Great group to work with and put your trust in. Nick P

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thanks for your compliments! We're proud to be entrusted with your business.

Tom Capps is one of the best salesman there is. He treats...

Tom Capps is one of the best salesman there is. He treats his customers like family!! Heritage is the best around thank you for everything!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for this fantastic review. We know that Tom will appreciate your kind words! We are happy to hear you had such a good experience!

Professional customer service , please to do business...

Professional customer service , please to do business with friendly and honest Dealership , fast turnaround time , I hope to due more business in the future , Even I didn’t purchase my Cadillac at Heritage , looking forward to due business Sincerely, The retired mechanic ... FYI Mr. Burrell Excellent customer service Rep.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
0 people out of 0 found this review helpful.

The staff at Heritage Cadillac are always always go out...

The staff at Heritage Cadillac are always always go out of their way to make sure everything is done correctly and quickly. They are the best!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.