Heritage Cadillac

I want take a moment to thank Mirta Guerrero and Cory Bakr for getting me to a 2021 Cadillac Escalade ESV.They are wonderful to work with.no pressure in buying from Heritage Cadillacof lombard,il. When i went in to see the Escalade i noticed a couple of things i didnt like and they took care of them before i picked up the E.scalade. I WILL BE BACK TO BUY AGAIN.MARK RIZZIO

Simple Flat Out Liars. All I asked is does the car have any smoke odors and the sales person said NO I got to the dealership and saw the car sitting out front with all of the windows open so I stuck my head into the open window and was greeted with a wall of cigarette smoke. I don't get how anyone can flat out lie like that but BUYER BEWARE

John Giuffre made the buying process stress free. I would recommend going here for your next car buying experience.

I want to share my sheer frustration with Heritage Cadillac in Lombard! If I can help prevent anyone else experiencing what I did, I hope this helps open some eyes. The treatment that I received from the Service Manager was to say the least unacceptable. He needs to be reminded that it’s because of customers that he holds his job! I never knew which manager was showing up, the nice or the beyond rude one, who would be so disrespectful and spoke in a demeaning tone, especially if I challenged him. It got so bad that I felt it necessary to have people listen in on my calls so I could have witnesses and proof on how this man would speak to me. Not only did I have to have others listen in, but I literally had to reach out to Channel 5 eyewitness news Investigative reporting for their help and support (Thank God for them!). The sheer frustration was more than I could take to the point where I was getting sick to my stomach and stressed out to the max it was affecting me at work. What a shame to have to reach this point and all I wanted was to get the service I paid for, nothing more nothing less! Not an attitude, but only the same respect he would want. First and foremost, let me stress that I felt because I am a woman, he felt he could speak to me in an aggressive and unwelcoming tone. I even reached out to General Motors Headquarters (this was before the strike just an FYI). They didn’t even take any action! I had no one to turn to and from what the employees informed me at the dealership, there was no one above him to get help from! Do you know what this Service Manager had the audacity to say to me? He could have saved me the call to General Motors because he knew nothing would be done and that they would just refer the call back to him. And in fact, he was right! I mean, are you kidding so there’s no one above this man that can put him in his place, this man feels he’s untouchable and so far, he has been. So, he gets to treat you like poop, and you have to take it, or reach out to the news media. Does the owners of this Dealership even know or care about what goes on. Many people I spoke with in my neighborhood stated that it was the best dealership back in the day, but it’s gone downhill. I wonder why? Thanks to NBC 5 investigative reporting they reached out to the dealership on my behalf, and I thank them with all my heart for their help. They were able to get me back some of my money but of course the Service Manager who evidently is untouchable didn’t feel he should give me the rest of it. If you are unable to fix my car and what you charged me for is all related to the transmission which was NOT FIXED, then you should refund me the entire amount! How do I even believe that what you replaced needed to be replaced? And now not only was the transmission still doing what I brought it in for, but in the meantime conveniently I developed a transmission leak and an engine leak (Which I swear on all that is Holy not there prior to me bringing them my car) I mean seriously?! Now I will get into the details of what has taken place. I will explain what happened and hope to prevent anyone else from going through what this Manager put me through! After channel 5 reached out to the dealership… just like that, the manager had a whole different tone. Our next interaction his demeanor was much better but of course with a smirky undertone. Does it really have to take a news station to get resolution, respect, and what you pay for? Is this how Cadillac works? Should Cadillac not stand behind their brand? I also felt it necessary to ask the presence of a man-friend of mine to come with me when I went to speak to him just so I could feel respected the way I should feel whether I have a man with me or not! I will reiterate - I’m sharing this experience because I do not want anyone else to go through what I went through and I hope that this will in some way reach the right people to whom can interject in investigating this dealer.

I would not recommend this dealership to anyone. Buyer, please be aware and stay from this dealership and auto services department because they are not helpful to any of their customers. I purchased my car from the liars Basil and John in September. They assured me that my car had 3 additional months under its manufacturer warranty (he even printed this information out during my initial visit to the dealership). However, this information was a lie because my manufacturer warranty expired in June 2023. I called to request why Basil (my original sales rep) lied, and his only unprofessional response was, "I did not lie and wasn't here during my car purchase transaction," despite me ensuring he had received his commission from this purchase. Beyond upset, I informed this sales department that my car had begun to have some serious mechanical issues, only 6 days purchased, and if these are not resolved, they can take this car back, and I will take my business elsewhere. Not wanting to lose this sale, I was informed to bring my back in for services, which I complied, and I drove over an hour out my way, in which the services department kept my car for 3hours only to be informed by Brock, auto services manager that there's nothing wrong with my car but I needed my tires rotated. It's been 12 days, and these mechanical issues are still persistent. And I've called back and left emails to both go unanswered. PLEASE STAY AWAY from this dealership because you will truly regret it, I have!

The sales and finance team were extremely efficient in getting me in and out the door.

Excellent to work with, Pernell was fair and professional that is all you can ask for.

Management must spend all day writing positive reviews cause this dealership is a joke. Owner not even listed on website. Body shop run by idiots. Read outside reviews reveal many of the same feelings. Poor quality work, no organization, lie to customers. Go to a real bodyshop and save yourself the aggravation!

Good service on a timely base with good accommodations while waiting. Need to improve cwash

It was such a great experience purchasing our new 2023 XT6. Our sales consultant Pernell M. was so knowledgeable and informative to all the questions we that we had on the vehicle. The Sales manager Isaac H. was so welcoming and great to work with on the qualifying allowance and negotiation of price that we agreed on. Roy C. helped us complete all the finance process a quick and smooth process. Our current overall experience is a 5 star Thanks Heritage Cadillac!