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Consulant","emailTxt":"mammerman@heritagecadillac.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":4,"combinedEmpReviewCnt":6,"imageUrl":"https://cdn-user.dealerrater.com/images/employee-placeholder.jpg","drDealerId":6486,"certifiedEmployee":false,"deptDscrp":"Service"},{"id":395853,"personPtyId":31135268,"firstName":"Joe","lastName":"Ignoffo","titleText":"Sales Consultant","emailTxt":"jignoffo@heritagecadillac.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":3,"combinedEmpReviewCnt":67,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/6486/employees/a82a4f2e5086.jpg","drDealerId":6486,"dealerEmpStartDtUtc":"1456790400","industryStartDtUtc":"1304208000","certifiedEmployee":false,"deptDscrp":"Sales"},{"id":605017,"firstName":"Burrell","lastName":"Henry","titleText":"Service 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Manager","emailTxt":"egegenheimer@heritagecadillac.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":1,"imageUrl":"https://cdn-user.dealerrater.com/images/employee-placeholder.jpg","drDealerId":6486,"dealerEmpStartDtUtc":"1401580800","industryStartDtUtc":"149817600","certifiedEmployee":false,"deptDscrp":"Collision Center"},{"id":608339,"firstName":"Linda","lastName":"Diaz","titleText":"Assistant Collision Center Manager","emailTxt":"ldiaz@heritagecadillac.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":0,"imageUrl":"https://cdn-user.dealerrater.com/images/employee-placeholder.jpg","drDealerId":6486,"dealerEmpStartDtUtc":"1122854400","industryStartDtUtc":"986083200","certifiedEmployee":false,"deptDscrp":"Collision Center"}]

Heritage Cadillac

4.9 out of 5 4.9
Rectangle 48
Sales 9:00 AM - 5:00 PM
Service 8:00 AM - 3:00 PM

Heritage Cadillac Hours

Sales

Monday

9:00 AM - 8:00 PM

Tuesday

9:00 AM - 8:00 PM

Wednesday

9:00 AM - 8:00 PM

Thursday

9:00 AM - 8:00 PM

Friday

9:00 AM - 6:00 PM

Saturday

9:00 AM - 5:00 PM

Sunday

Closed

Service

Monday

7:30 AM - 6:00 PM

Tuesday

7:30 AM - 6:00 PM

Wednesday

7:30 AM - 6:00 PM

Thursday

7:30 AM - 6:00 PM

Friday

7:30 AM - 6:00 PM

Saturday

8:00 AM - 3:00 PM

Sunday

Closed

Special Offers

Other rates
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Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
See all Special Offers

About Our Dealership

Dealer on Cars.com since January 2007

Established in 1967, Heritage Cadillac has become the premier Cadillac dealer in the Midwest. Through the years, our sta

...

ff has remained dedicated to assisting customers with all of their automotive needs. From a Sales Department comprised of Cadillac-certified salespersons to a Service Department featuring both Master Technicians and World Class Technicians, Heritage Cadillac's employees have displayed a passion for the business that is unrivaled. This passion has enabled our staff to build countless long-lasting relationships with customers who have made us an industry leader in Cadillac Sales and Service year after year.

"The Midwest's Largest Selection"

Service

Oil, Filter Change

$32.99 and up*

Car Wash

Complimentary

Wiper Blade Replacement

$39

Brake Replacement

$185 and up*

RepairPal Certification

  • Warranty - At least a 12,000-mile / 12-month warranty on parts and labor.
  • Price - Fair prices, measured by comparing them to the RepairPal Price Estimator.
  • Technician Quality - Technicians and advisors are properly trained, retained, and certified for quality.
  • Customer Satisfaction - A verified collection of valid online dealer reviews to demonstrate exceptional service quality.

Reviews

4.9 out of 5 4.9
774 lifetime reviews. Includes reviews of Heritage Cadillac from DealerRater.com A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

Read reviews that mention:

  • 5.0 out of 5
    November 9, 2019

    I was welcomed by Mr. Ammerman as soon as I pulled in. The work was finished when he said it would be, Washed car, Clean, roomy waiting room with snacks.... Free WiFi.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Friendliness
    5.0 out of 5
    Pricing
    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Michael Ammerman

    Service Consulant

    (5.0) 6 reviews

  • 5.0 out of 5
    November 9, 2019

    I was in the dealership with my friend in October. Fran Scepanovich took care of her. I was able to listen in on her conversation with Fran. After hearing... everything' I mentioned to Fran that I also purchased a car at Heritage the early part of 2019 - January but my salesman didn't give me all information on my car like my friend received. . She went above and beyond to pull up my sale and printed the info I didn't receive. I felt she was an execellent sales person and deserved a good note . I didn't expect to have her give me the paper that my salesperson should've given me but she just did it for me. I feel the excellent customer .service she gave me was above what was expected of her. She is an asset to your dealership. I would certainly tell others about my experience and recommend your dealership highly. Thank you . Gen Hess.

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    5.0 out of 5
    Friendliness
    4.0 out of 5
    Pricing
    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Fran Scepanovich

    Sales Consultant

    (5.0) 128 reviews

  • August 1, 2016

    I live in Tennessee and had been looking for months for Jeep Wranglers on Car Gurus, Cars.com and Auto Trader. I had a couple deals not work out due to... the pictures not really showing the " true" car. I stumbled across a pre-owned 2015 Jeep Wrangler Unlimited on Cars.com and it was at Heritage Cadillac in Lombard Illinois which is about 600 miles from home. I submitted my information for someone to contact me and in about 5 minutes " I am not kidding" I received a call from Fran at Heritage Cadillac. We spoke a few minutes, I offered her a price she called me back and the deal was done. This was on a Tuesday, on Saturday we caught a flight to Chicago arrived at the dealership about noon and everything was wrapped up in an hour.....The Jeep was way better than the pictures and my wife was tickled pink ( I guess that's all that really matters huh) Here is the point of the review.....Fran was AWESOME and I truly mean awesome and just truly a good person. The whole staff was awesome but Fran put the icing on the cake......All I can say is great job Heritage Cadillac...It was pleasure!

    5.0 out of 5
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    5.0 out of 5
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    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?
    Dealer Response

    Thank you so much for the review! I'm very glad your experience here with Fran (she rocks) and our staff was a good one. I hope you and your wife enjo...y the Jeep, and please think of us again for any further vehicular needs you may have. Thank You, Mike Ruiz Used Car Manager Heritage Cadillac

  • 5.0 out of 5
    November 8, 2019

    It is so nice visiting Heritage Cadillac. The staff makes you feel like family and goes out of their way to take care of your needs.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Friendliness
    5.0 out of 5
    Pricing
    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Daren Schaffert

    General Sales Manager

    (5.0) 42 reviews

    Mark Brennan

    Service Consulant

    (5.0) 15 reviews

    Joe Ignoffo

    Sales Consultant

    (5.0) 67 reviews

  • 5.0 out of 5
    November 8, 2019

    Thanks to Tom the lease of my XT4 only took 3 hrs. good job!!! I will be seeing him again with the next lease, 39 mo. from now. PL

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Friendliness
    5.0 out of 5
    Pricing
    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Tom Capps

    Sales Consultant

    (5.0) 65 reviews

  • 5.0 out of 5
    November 8, 2019

    Great Job! Mark was fantastic - handled everything for me and gave me a great loaner vehicle while my vehicle was being serviced - quick and efficient...

    Not Applicable
    Customer Service
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    Friendliness
    Not Applicable
    Pricing
    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Mark Brennan

    Service Consulant

    (5.0) 15 reviews

  • 5.0 out of 5
    November 5, 2019

    For this trip, Burrell Henry was helpful with every thing that I needed. Very experienced and professional. We have been dealing with Charles Hughes... for decades. He has been very helpful every time we need a new car. He has also helped me understand all of the gadgets on the Escalade.

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Burrell Henry

    Service Consulant

    (5.0) 12 reviews

    Charles Hughes

    Sales Consultant

    (5.0) 46 reviews

  • 5.0 out of 5
    November 4, 2019

    From the initial inquiry call to my visit this morning to drop the car off for minor corrections to the exterior (laid out in the deal and thrown in for... no cost), my time with Heritage Cadillac in Lombard was an exceptional experience that I'm confident will continue during my ownership of the vehicle. I have bought and sold more cars then I care to admit. I've spent quite a bit of time in dealerships. Heritage is a step above in every way. The staff's manner of dress (suits and blazers) made it feel like stepping back in time to a classier era. I was treated with respect and the deal making process was direct, transparent, and the deal I was given was exceptional. I provided a number I needed in trade, they hit the number, I requested a few considerations to close the deal, those considerations we're met, and I was on my way to the finish line. All of this was accomplished without, haggling, excessive debate or multiple visits by different managers. The folks at Heritage understand their level of customer and provide the respect of closing a deal free of the greedy behavior one normally associates with this process of buying a car. The staff I dealt with all exceeded my expectations. This was the smoothest and most enjoyable experience I've ever had at a dealership. I look forward to a long association with the fine folks at Heritage Cadillac in Lombard.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Friendliness
    5.0 out of 5
    Pricing
    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Daren Schaffert

    General Sales Manager

    (5.0) 42 reviews

    Fran Scepanovich

    Sales Consultant

    (5.0) 128 reviews

  • 5.0 out of 5
    November 4, 2019

    Excellent customer service & customer care. Listens and works to find the perfect car to meet your personal & financial needs. Team, from service to... all levels of management, stop to say hello & let you know you're important to the Cadillac "family".

    Not Applicable
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    Pricing
    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Daren Schaffert

    General Sales Manager

    (5.0) 42 reviews

    Charles Hughes

    Sales Consultant

    (5.0) 46 reviews

    Tony Pescatore

    New Car Sales Manager

    NOT RATED

  • 5.0 out of 5
    November 2, 2019

    I returned my lease car to Heritage Cadillac and received outstanding service from Louie Lopez & Darren Schaffer's. They worked promptly to complete the... return and made sure I was comfortable in the process.

    Not Applicable
    Customer Service
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    Friendliness
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    Pricing
    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Daren Schaffert

    General Sales Manager

    (5.0) 42 reviews

    Louie Lopez

    llopez@heritagecadillac.com

    NOT RATED

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