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Reviews
I was charged $230 for a diagnostic fee to tell me that the fuel sensor in my gas tank was not working Then I was offered a $890 repair once the gas tank had less fuel in it I have not had any problem with the fuel sensor since that day because I never got it fixed I thought the diagnostic charge was excessive considering the cost of the repair and I’m still not convinced what was needed to be done was accurate My loyalty to raise n Ford is not as strong as it was
I was charged $230 for a diagnostic fee to tell me that the fuel sensor in my gas tank was not working Then I was offered a $890 repair once the gas tank had less fuel in it I have not had any problem with the fuel sensor since that day because I never got it fixed I thought the diagnostic charge was excessive considering the cost of the repair and I’m still not convinced what was needed to be done was accurate My loyalty to raise n Ford is not as strong as it was
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- Overall experience
- 2.0
- Does not recommend this dealer
- Came in for service or repair
Professional and excellent customer service! I was able to talk to the technician in person when he completed his work.
Professional and excellent customer service! I was able to talk to the technician in person when he completed his work.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
It's great to hear that we were able to help you. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Ray Seraphin Ford! Jason Bertrand Business Manager [email protected] 860-875-3369
I’ve been using this dealer since 1985. Good service and people. Very helpful with vehicle selection.
I’ve been using this dealer since 1985. Good service and people. Very helpful with vehicle selection.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you so much for taking the time to share your feedback with us. We are delighted to learn about your positive experience! If there is anything else we can do to assist you, please do not hesitate to let us know. We are always happy to help! Jason Bertrand Business Manager [email protected] 860-875-3369
Matt, Allen, and Jason were all great to work with. Very professional and made the entire process smooth!
Matt, Allen, and Jason were all great to work with. Very professional and made the entire process smooth!
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Jason Bertrand Business Manager [email protected] 860-875-3369
Very personable He really looked out for my needs and my vehicle needs. Would recommend
Very personable He really looked out for my needs and my vehicle needs. Would recommend
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you so much for taking the time to share your feedback with us. We are delighted to learn about your positive experience! If there is anything else we can do to assist you, please do not hesitate to let us know. We are always happy to help! Jason Bertrand Business Manager [email protected] 860-875-3369
Bruce explained everything very well and they did a great job on my vehicle. My car runs great now after they fix it.
Bruce explained everything very well and they did a great job on my vehicle. My car runs great now after they fix it.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thanks for sharing about your experience with Ray Seraphin Ford. We appreciate your business and hope to see you again soon! Jason Bertrand Business Manager [email protected] 860-875-3369
You don't even want to know about my experience. And I just talked to a friend who was there shopping for about $ 60,000 in 2 vehicles , and was treated as though he was not qualified. Believe me , he is !
You don't even want to know about my experience. And I just talked to a friend who was there shopping for about $ 60,000 in 2 vehicles , and was treated as though he was not qualified. Believe me , he is !
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- Overall experience
- 1.0
- Does not recommend this dealer
- Came in for service or repair
I would love to discuss your concern with you and try to correct your issue. please call 860-875-3369 to discuss any service-related issue. we are unable to identify you by your username. Thank You, Ray Seraphin Ford. .
My car is a 2008 Ford Focus and I still love it. Ray Seraphin Service has always helped me with any little problems. I don't have many but I take it in once or twice a year for its checkup. Service is always good at Ray Seraphin Ford.
My car is a 2008 Ford Focus and I still love it. Ray Seraphin Service has always helped me with any little problems. I don't have many but I take it in once or twice a year for its checkup. Service is always good at Ray Seraphin Ford.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Jason Bertrand Business Manager [email protected] 860-875-3369
I have two Fords, My wife has a 2013 Fusion, and I have a 2012 Mustang. Neither car was purchased at Ray Seraphin Ford. However, I have brought both cars for service and I have never had any issues with your company. During my retirement, I drove cars for a dealership in Hartford for ten years, and I learned a lot from the service and sales department employees.
I have two Fords, My wife has a 2013 Fusion, and I have a 2012 Mustang. Neither car was purchased at Ray Seraphin Ford. However, I have brought both cars for service and I have never had any issues with your company. During my retirement, I drove cars for a dealership in Hartford for ten years, and I learned a lot from the service and sales department employees.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much for taking the time to share your feedback with us. We are delighted to learn about your positive experience! If there is anything else we can do to assist you, please do not hesitate to let us know. We are always happy to help! Jason Bertrand Business Manager [email protected] 860-875-3369
Matt and Jason were great and easy to work with, with most negotiation done remotely.
Matt and Jason were great and easy to work with, with most negotiation done remotely.
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- Buying process
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- Quality of repair
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- Overall facilities
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Jason Bertrand Business Manager [email protected] 860-875-3369