Ray Seraphin Ford Inc

1. They didn't receive my online appointment i made. 2. I went in on Saturday. Paid over $300 to get a quote. Was told i would get estimate on Monday. Never got it. Called Tuesday to get estimate. Still haven't gotten it. I feel i paid over $300 for nothing.

Our salesman, Ray, found exactly the car we were looking for, got it for us promptly, took care of a couple of minor issues, and taught us how to use all the bells and whistles.

Love the folks at Ray Seraphin. They have been taking care of my trucks for 12 years and I trust them completely

Like your service over the years But will never buy a vehicle there again don't like to be lied to

Went in, recall service completed quickly, nice and easy. Always pleasant. Good dealership to do business with.

I have been a customer of Ray Seraphin Ford for nearly 40 years. Great Service and staff!

This is the 2nd car that I have bought from them and it has been a wonderful experience both times!

I feel that they all do a great job with everything. My only criticism is with Ford itself. Not Ray Seraphin.

It's nice when a dealer makes the transaction easy. No games, just a straightforward transaction. Bonus that the interest rate when I went to pick it up was actually less that originally quoted. Did I just find the first truly honest finance department?

This review is more specifically geared towards the service department. The sales team was fine with the purchase of my vehicle and I'm very happy with the vehicle I picked however it has had multiple issues between recall and under warranty issues of parts either breaking leaking, etc. the service team was completely unprofessional seemed not to care at all. My vehicle had to go in four times before they completed it. And the first two times they never even touched or looked at my car only to call me at the end of the day to tell me they didn't have time to look at it. The third time which they already knew of replacement parts that were needed I get a phone call at the end of the day to say we ordered your parts. I would've thought after the first two times they kept my Van from over 8hrs they would've ordered the parts and have them ready. I had schedule a 4th time to leave my vehicle for the entire day. I said would they at least give me a loaner since you guys have been unable to look at my car and have tied up from my work and I had to take the day off each time from work and I was told simply we don't do loaners with no apology other than what I feel where their operation excuses. Examples of reasons I was given that they don't have time was the particular technician to fix that particular part is off today. Another time I was told mechanic called out sick third time I was told we're extremely busy here and we do the best we can no apology nothing but snipping short anwsers. Due to this experience I've had with this service department I've canceled my plan to buy another vehicle from them and will purchase from another dealership.