Ray Seraphin Ford Inc

4.7 out of 5 4.7

Reviews

4.7 out of 5 4.7
43 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

Read reviews that mention:

  • 5.0 out of 5
    January 14, 2019

    All whom I have come in contact at your dealership have been VERY Nice! I dealt with Ashley and she was very professional and accomidating

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    4.0 out of 5
    Overall Facilities
    Not Applicable
    Buying Process
    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Rose, we are glad to hear you have had such positive interactions with our team! If there is anything else we can do to assist you, please let us know...! Take care!

  • 5.0 out of 5
    November 23, 2018

    As an elderly lady, I have every confidence in them. They are nice to me and always help me with any concerns I have about my car.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    It means so much to us to have earned your trust in our business, Diane! Thank you so much for being one of our valued guests and we look forward to y...our next visit!

  • 1.0 out of 5
    November 23, 2018

    No synergy at the Dealership... Said they needed my wives car for 1.5 days...no offer of loaner so my wife took 2 days off from work- ( Warranty work keep... in mind ) They started late and pushed it to a 3rd day...causing my wife to take another day off from work. I have been there 3x to get something fixed on my Taurus and they keep getting the wrong Part. I'm at their mercy now....when the warranty time is over on both cars I won't be back-

    1.0 out of 5
    Customer Service
    3.0 out of 5
    Quality of Repair
    3.0 out of 5
    Overall Facilities
    1.0 out of 5
    Buying Process
    Does not recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Lisa, we are so disappointed to learn of this situation you have described. We would like the chance to talk to you further so please do call us at (8...60) 875-3369 at your earliest convenience so we can work with you to make this right. We hope to hear from you.

  • 4.0 out of 5
    October 31, 2018

    I was greeted by Ashley M. (my service coordinator). She was friendly and cordial. She went over the work to be performed, I signed the work order, and... went to Serafin's comfortable waiting area. My oil change and multi-point inspection were done in a reasonable amount of time. I did have a concern about my fuel range indicator, which I told Ashley about. My paperwork stated that the technician either could not find the code for this, or didn't find any error. Either way, my vehicle still misrepresents the correct fuel usage on the range, so the problem was not taken care of.

    5.0 out of 5
    Customer Service
    4.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    Not Applicable
    Buying Process
    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    October 24, 2018

    We have bought multiple cars at this excellent dealership. We just purchased a Ford Escape Titanium to replace our 2012 Ford Fusion SEL and my husband's... 2001 Ford Crown Victoria. We take good care of our cars and always service them at Seraphin's. We always count on them to do a great job...and they do!

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    October 23, 2018

    I always have an enjoyable experience. Everyone is friendly, efficient and it is great to watch tv and have a cup of coffee while waiting for your car... to be serviced.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Janice, thank you for your wonderful response to the quality of service our Staff provides! We hope you continue to choose Ray Seraphin Ford for all y...our vehicle needs! Take care!

  • 5.0 out of 5
    August 13, 2018

    Old guy here bought a young man's car. Not your typical system sell dealer, stringer, salesmen, manager, etc. BS. Seasoned pros start to finish. No time... wasted, if you want a stress free experience this is your store if you're looking to buy blue oval.

    5.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    August 8, 2018

    My salesman, Tom Paolini is and always has been professional and customer service oriented. He is the best in the business!

    5.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Patricia, thank you for taking the time to leave us your response to Tom's outstanding customer service! At Ray Seraphin Ford Inc, we value our custom...ers and we look forward to seeing you on your next visit. Take care!

  • 5.0 out of 5
    August 7, 2018

    The pick-up and delivery service was outstanding. The Service Manager does a great job and is customer-service oriented.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    4.0 out of 5
    Overall Facilities
    Not Applicable
    Buying Process
    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Mary, thank you for taking the time to leave us your response to our Staff's outstanding customer service! Please let us know if there is ever anythin...g else we can do for you! Safe travels!

  • 5.0 out of 5
    July 27, 2018

    Excellent service at this dealership and service department

    3.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    4.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Margaret, we are so happy to read such a great review about Ray Seraphin Ford Inc! If you have any further questions, please don't hesitate to reach o...ut! We hope you have a great day!

View More Reviews