Reviews
Thay do good work and thay take care of there customers
Thay do good work and thay take care of there customers ill keep going back to them for my car.
Thay do good work and thay take care of there customers
Thay do good work and thay take care of there customers ill keep going back to them for my car.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
They did a great job completing my recalls on my 2022
They did a great job completing my recalls on my 2022 maverick in a timely manner!
They did a great job completing my recalls on my 2022
They did a great job completing my recalls on my 2022 maverick in a timely manner!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Really like this service department.
Really like this service department. I’m never in there for more than an hour.
Really like this service department.
Really like this service department. I’m never in there for more than an hour.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Very helpful staff from sales to finance Finance rep
Very helpful staff from sales to finance Finance rep was outstanding Sales team was great
Very helpful staff from sales to finance Finance rep
Very helpful staff from sales to finance Finance rep was outstanding Sales team was great
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We've bought 2 vehicles from this dealer and are very
We've bought 2 vehicles from this dealer and are very happy with both sales people .
We've bought 2 vehicles from this dealer and are very
We've bought 2 vehicles from this dealer and are very happy with both sales people .
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a used car
I was very thankful that the flat tire could be repaired
I was very thankful that the flat tire could be repaired at a reasonable charge. All of the 3 other tires were also low. Now I have good AWD traction back!
I was very thankful that the flat tire could be repaired
I was very thankful that the flat tire could be repaired at a reasonable charge. All of the 3 other tires were also low. Now I have good AWD traction back!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Wouldn’t even help with replacing the defective seatbelt
Wouldn’t even help with replacing the defective seatbelt Submitted but could have stated the dealership could help somehow after spending over $100.000 this year 2024. Will not give dealer any more of our business. And most likely never buy a ford again!!!
Wouldn’t even help with replacing the defective seatbelt
Wouldn’t even help with replacing the defective seatbelt Submitted but could have stated the dealership could help somehow after spending over $100.000 this year 2024. Will not give dealer any more of our business. And most likely never buy a ford again!!!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 2.0
- Does not recommend this dealer
- Came in for service or repair
We are sorry to hear that you will no longer come to the dealership over your seatbelt issue. As we let you know before we submitted your warranty claim to Ford, animal damage (dog) is not covered under a vehicle warranty. When you brought the vehicle back for us to look at the four out of five chewed-up seatbelts we also noticed the area behind your back seat and the very chewed up items including a storage area protector. As we let you know, this type of damage is normally covered under your vehicles comprehensive policy as rodent damage is. As we suggested, you can talk to you insurance company and let the adjuster give you his opinion on what happened. We are sorry we are losing you as a customer due to an easy insurance fix and your dog. We appreciate you and your business and hope this changes.
I have been dealing with this dealership for over 30
I have been dealing with this dealership for over 30 years and another 25 before that my father dealt with this dealership. We are a Ford family. I personally have purchased 4 new vehicles over the years and they have been outstanding in dependability. The last sale for me was in September 2024 and I purchased a 2024 Bronco Big Bend. It is a great vehicle. This past year we had over 4 feet of snow and the Bronco walked through it. I appreciate the sales staff of Shawn Haas and Todd Kroh. The service manager of John Barney and his associates are top notch. SO over all: Sales, service and a dependable product makes Fernando Ford the best. Still want to meet Bob Jr. someday.
I have been dealing with this dealership for over 30
I have been dealing with this dealership for over 30 years and another 25 before that my father dealt with this dealership. We are a Ford family. I personally have purchased 4 new vehicles over the years and they have been outstanding in dependability. The last sale for me was in September 2024 and I purchased a 2024 Bronco Big Bend. It is a great vehicle. This past year we had over 4 feet of snow and the Bronco walked through it. I appreciate the sales staff of Shawn Haas and Todd Kroh. The service manager of John Barney and his associates are top notch. SO over all: Sales, service and a dependable product makes Fernando Ford the best. Still want to meet Bob Jr. someday.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Very friendly and knowledgeable did work on time.
Very friendly and knowledgeable did work on time. It’s my go to place for my escape
Very friendly and knowledgeable did work on time.
Very friendly and knowledgeable did work on time. It’s my go to place for my escape
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Everyone is always Kind and accommodating.
Everyone is always Kind and accommodating. Always my first pick for a dealership in Erie county!
Everyone is always Kind and accommodating.
Everyone is always Kind and accommodating. Always my first pick for a dealership in Erie county!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair