Reviews
Write a reviewSuper fast service.....was in and out in no time at all!
Super fast service.....was in and out in no time at all!
- Customer service
- 5.0
- Buying process
- 5.0
- Quality of repair
- 5.0
- Overall facilities
- 5.0
- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
The entire staff was very kind. The vehicle is exactly what I was expecting.
The entire staff was very kind. The vehicle is exactly what I was expecting.
- Customer service
- 4.0
- Buying process
- 3.0
- Quality of repair
- —
- Overall facilities
- 4.0
- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Everything went great and the people were great also. the only complaint would have to be is that the car was not detailed before leaving the lot, I still have a few spots that are going to need some rubbing to get the paint to it's full luster, but will get it the next cleaning. This was due to it sitting out by the highway out front. My waxing pad had turned black so I stopped till it's cleaned, I was afraid the I might scratch the paint.
Everything went great and the people were great also. the only complaint would have to be is that the car was not detailed before leaving the lot, I still have a few spots that are going to need some rubbing to get the paint to it's full luster, but will get it the next cleaning. This was due to it sitting out by the highway out front. My waxing pad had turned black so I stopped till it's cleaned, I was afraid the I might scratch the paint.
- Customer service
- 5.0
- Buying process
- 4.0
- Quality of repair
- —
- Overall facilities
- 5.0
- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
We buy all our cars from this dealership because of the salesman and the service department.
We buy all our cars from this dealership because of the salesman and the service department.
- Customer service
- 5.0
- Buying process
- 5.0
- Quality of repair
- 5.0
- Overall facilities
- 5.0
- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
only place I will buy and have truck serviced we have purchased 5 cars/trucks
only place I will buy and have truck serviced we have purchased 5 cars/trucks
- Customer service
- 5.0
- Buying process
- 5.0
- Quality of repair
- 5.0
- Overall facilities
- 5.0
- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Gary, thank you for sharing your recent experience at Bob Ferrando Ford Lincoln. We appreciate your positive review!
I called the service dept.on a Fri afternoon about a problem with my 2016 Lincoln MKX. I had purchased the vehicle there about 5 mo. previously. A dead battery was apparent but I was also unable to gain entry to the car. Within 2 hrs. they brought me a loaner vehicle and took my car back to the service dept. The problem was diagnosed as a software issue and a software update was applied. They delivered my car back in the early afternoon of the next day. I have never, repeat never, been treated this well by a dealership service dept. Special thanks to Doug, John, and Chris for their professionalism and service. MB
I called the service dept.on a Fri afternoon about a problem with my 2016 Lincoln MKX. I had purchased the vehicle there about 5 mo. previously. A dead battery was apparent but I was also unable to gain entry to the car. Within 2 hrs. they brought me a loaner vehicle and took my car back to the service dept. The problem was diagnosed as a software issue and a software update was applied. They delivered my car back in the early afternoon of the next day. I have never, repeat never, been treated this well by a dealership service dept. Special thanks to Doug, John, and Chris for their professionalism and service. MB
- Customer service
- 5.0
- Buying process
- 5.0
- Quality of repair
- 5.0
- Overall facilities
- 5.0
- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thanks so much for your feedback. Again, we appreciate your recommendation of Bob Ferrando Ford Lincoln and we hope to be of service again in the future.
Service was great, showroom clean. Service people were respectful. Will continue to do service there
Service was great, showroom clean. Service people were respectful. Will continue to do service there
- Customer service
- 5.0
- Buying process
- 5.0
- Quality of repair
- 5.0
- Overall facilities
- 5.0
- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thanks so much for your feedback. Thanks again for the great review of Bob Ferrando Ford Lincoln!
Worked with Shawn for last vehicle. Bought 2016 explorer After being hit and totalling my escape. He even put in the car seat . Easy to work with no jerking around just plain good service.
Worked with Shawn for last vehicle. Bought 2016 explorer After being hit and totalling my escape. He even put in the car seat . Easy to work with no jerking around just plain good service.
- Customer service
- 5.0
- Buying process
- 5.0
- Quality of repair
- —
- Overall facilities
- 4.0
- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
It was good. The mechanics did a great job. I would definitely go back.
It was good. The mechanics did a great job. I would definitely go back.
- Customer service
- 5.0
- Buying process
- 5.0
- Quality of repair
- 5.0
- Overall facilities
- 5.0
- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Scott, thank you for your positive review. We're happy to have been of service to you. Please let us know if there's anything else we can do for you.
Are salesman is over the top. And the billing department/loan department is the greatest.
Are salesman is over the top. And the billing department/loan department is the greatest.
- Customer service
- 5.0
- Buying process
- 5.0
- Quality of repair
- 5.0
- Overall facilities
- 5.0
- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase